14 réponses à ce sujet

[Octarin]

Sorry about this, yeah, it's a bit of a whingy whine post. While I'm waiting for contact with live chat agent. So far I've waited fifteen minutes. But I noticed this: for several things, if you're not from the US or Canada you just CAN'T REACH SUPPORT, period, end of story. Cause for some issues you are only allowed to call them, and you can't call them if you're not in America. This is... insane. Simply insane. I feel like I am trying to get out of a maze, and there's no bloody cheese anywhere either! Ah, well, that's my rant over. 

 

/rant

[b10d1v]

Sorry to hear that, you're obviously frustrated and others have complained about discourteous service, please copy your concerns to Origin.

[Octarin]

Copy? Origin? Oh you mean my PC account? Err, ok, but why?

[CenturyCrow]

From my experience, the chat support acts primarily as a filter - they can be capable of answering more basic questions and solving problems. Some of them, however, can only paste in some links - sometimes useful, but frequently not. I have had some great support people through chat but it's usually the 3rd or 4th attempt if you're patient. Make sure you keep a copy of the chat transcript so that the next chat support are aware of your chat history - i.e. case number - some of them do search for your history. In short, you'll get a wide variety of people in chat support from useless to very good - sort of like a lottery.

 

However, you are just as likely to find that users have found solutions and workarounds in forums like these. If the BioWare or EA forums don't have an answer, then use a search engine. Keep changing your search terms if you don't get the answers you're looking for. There are many sites, like Reddit or computer hardware sites that have specific forums on popular games.

 

So as a suggestion, make a lot of coffee or tea and do a 2 prong attack - wait for chat support and while you're waiting, do a lot of searches - some of those may even help provide ammunition for when you do connect with chat support or even fix the issue.

 

Good luck, hope you find a good solution quickly.

 

Edit: And you'll have to accept that they are not going to fix everything, especially this long after the initial release. That's why in earlier games with BioWare game toolkits, users often fixed the problems. Since EA isn't going to allow a toolkit for the Frostbyte engine, it's more difficult for the tech savvy users to fix things on the PC. And it's out of the question for consoles..

 

And several of us (PC and PS4) are totally stuck because of the Black Emporium DLC and currently there's no fix. Presently, the only solution might be to re-install. But that's a very large download with no guarantee of success. So I've deleted the game and will check back and do searches in the event someone has a fairly surefire way of fixing. Meanwhile there's a lot of other games out there by other publishers that do care about their product after you've paid for it.

[Octarin]

Nobody is going to fix anything, when the problem is in consoles. In my case, my xbone. I have made all sorts of inquiries about the subject, scoured the forums, made inquiries in the xboxlive forums as well, in case someone else has had the problem, it seems only the conversation bug is a common issue, and I appear to be all alone in this. I have followed all steps proposed, soft restarts, hard restarts, clearing persisten memory, deleting autosaves, and I would have unistalled and reinstalled if someone could tell me for certain that I could import my saves back again from this elusive "cloud" thingamajigy... if all those fail then i'd like to go for the replacement policy, how hard is that? but i am getting a consistent silence from EA/BIOWARE, and I just don't understand, what are their claims to replacement policies and stuff, just smokescreen? A deception? What if I really do have a faulty disc? Or worse, what if the disc isn't faulty but it's my xbone? Shouldn't I be allowed, able to determine whether or not I should go on its warantee and return it? But how can I do that if I don't hear a peep from anybody? The only helpful people so far have been you and b10d1v. Moreover, I've been waiting for that char agent since when I initially posted this. It's almost 3 hours ago now. They said it would be five minutes. I am feeling more and more resentful towards Bioware as time goes by...

[Kantr]

Bioware doesnt care about any complaints you have with EA's service. You'd get a better response on their forum.

 

However think of them as Teir 1 support, they can't solve any actual problems that aren't to do with accounts. EA support and Bioware are not tech support.

 

You can re-import cloud saves.

[Octarin]

Yes, I've heard that I can import cloud saves before, but I don't use live gold and I don't have access to cloud with a silver sub. Therefore, I'd like someone a tad more qualified than you to detail to me how I can go about recovering my saves after an uninstall, and if I can, in fact, do so, with a silver sub. 

 

As for the rest, I have contacted EA/BIOWARE as best I can. If someone else is responsible for addressing such issues, I'm all ears. 

[Klebermoreira17]

I bought the "Dragon Age Inquisition Gift Pack" on Raptr. This pack offers you Avvar riding horse.

 

I enter the code and got the message that had been successful. Nothing appears on the addons in Origin for download or in game.

 

And where the only way to support? Phone. You can not speak.

 

I paid 130 dollars to have no support. If I knew I had downloaded the pirate same.

[Handsome Jack]

Uh, keep trying maybe. I may despise EA but I've always had great experiences with their tech support. Insanely friendly and helpful guys.

[Rawgrim]

Uh, keep trying maybe. I may despise EA but I've always had great experiences with their tech support. Insanely friendly and helpful guys.

 

So friendly it almost looks like they are reading a script. Same thing with the Microsoft Tech Support. So overly friendly its creepy.

[Octarin]

Uh, keep trying maybe. I may despise EA but I've always had great experiences with their tech support. Insanely friendly and helpful guys.

 

I haven't even been able to talk to one yet. So, I'll let you know if they're so helpful and stuffs when and if I do.

[phaonica]

The only time I ever talked with EA support over chat, I could NOT get them to figure out the difference between the Origin game client and DA: Origins the game title. The person I talked to didn't seem to understand that there was ever such a thing as a physical, disc version of DAO, and they had no idea how to work with it. It was a huge waste of time.

 

I envy those of you who have had good experiences with them.

[Octarin]

The only time I ever talked with EA support over chat, I could NOT get them to figure out the difference between the Origin game client and DA: Origins the game title. The person I talked to didn't seem to understand that there was ever such a thing as a physical, disc version of DAO, and they had no idea how to work with it. It was a huge waste of time.

 

I envy those of you who have had good experiences with them.

 

Oh dear.... does not bode well...

[CenturyCrow]

Oh dear.... does not bode well...

As I pointed out, EA chat support is a filter of sorts. The first round of people you encounter are not very well informed. They just cut and paste in common solutions - which they do get a lot from people - and that's why they are there.

 

You have to keep at them - if round 2 of chat support isn't to your satisfaction (and you've tried some of their cures) then start another chat session.

 

Keep on going until you run into a higher tiered person who is more experienced.

 

It may take several tries - like 3 or 4 or more; you have to be persistent to get past the first few levels of poor support to get someone who actually knows what you're talking about.

[Octarin]

As I pointed out, EA chat support is a filter of sorts. The first round of people you encounter are not very well informed. They just cut and paste in common solutions - which they do get a lot from people - and that's why they are there.

 

You have to keep at them - if round 2 of chat support isn't to your satisfaction (and you've tried some of their cures) then start another chat session.

 

Keep on going until you run into a higher tiered person who is more experienced.

 

It may take several tries - like 3 or 4 or more; you have to be persistent to get past the first few levels of poor support to get someone who actually knows what you're talking about.

 

I really don't understand what you mean by round one and round two, I can't get ANYONE to talk to me. I'm not American, I can't call them on the phone, and I can't get absolutely anyone to talk to me. The other day I was waiting for a chat agent to appear for three hours, upon which time I needed to go to bed cause I had to take my son to school in five hours. Their chat says "less than 5 minutes" for an ongoing 3 hours, this isn't customer support, this is SURREAL. So, I don't see any round one or round two or anything, I see nothing. I just want ONE person to talk to me so I can explain.