They did end up saying something last week. On Twitter, which we all know is the best source for dev information.
I can't find the link at the moment, but apparently on twitter someone has asked if we could have more options, and if they could "fix" the method of coloring our underarmor (aka, our clothes.) The response from the dev? "Assume it will not be fixed."
First off, it's not like he can pretend to know that he doesn't know what we mean. These complaints have gone far beyond Tumblr, the BSN, DA twitter feeds or their Facebook page. There is often threads on reddit, Gamefaqs, IGN, Gamespot and many other gaming sites about the clothes as a bad call. If they aren't going to change their minds, why don't they just say, "Yes, I know what you want. Sorry, but the answer is no." By, I don't know, using their official forums? Just a thought.
You know, it isn't the negative answer that makes me angry. It's the fact that they couldn't just come onto the forums and say so in any of the numerous weekly (and sometimes daily) threads about this . They wouldn't need to stick around to read any angry or upset responses, just be professional. You know, not be vague and dismissive. It would help quiet down a lot of these threads. They can't even say that? It's easy:
"More clothes options please?"
Dev: "The answer is no."
None of this "assume it won't be fixed." If the answer is no, then most of the fans are mature enough to take it. It seems almost like they are actively dodging the fans by avoiding the forums. Unless they feel like using a Tweet, because it seems like BioWare in general assumes that everyone uses twitter or looks at the Twitter thread on the forum. It seems like "cute" and "cagey" are the BW devs favorite way of giving answers, which just sucks.
Of course, they don't bother to even unsticky the patch note thread that they've locked. 
It's really simple to just say "no", and bail afterward. As far as I'm concerned, I don't need them to justify why. It's their business, and if they don't feel like explaining their reasons, I'm an adult. I can handle that.
I don't appreciate being forced to go to sodding Twitter to get an answer. It's not the lack of options that get to me the most, although that's there too. It's this crappy communication and these "cute" indirect answers that make me mad as a customer. If we can't get more options, then use your forums and just say so.
I will stand by my love of their games, but this terrible communication is incredibly sloppy.
<adds a quarter to the swear jar for the word "sodding">