48 réponses à ce sujet

[level4paperboy]

Let me start by saying that I'm a huge Bioware fan, and I love both Dragon Age and Mass Effect franchises (but mostly DA, cause I prefer High-Fantasy over Sci-fi). I lined up on d1 for my DA: O, Awakening, and DA2 copies at my local game store, I bought DLCs the moment they were available, and I even pre-ordered DA: I DDE  within 12hrs of the pre-order coming out. I also quit World of Warcraft (even after pre-ordering the DDE for Warlords of Draenor), because I wanted to spend as much time as I could on DA: I.

 

Dragon Age: Inquisition is far from what was initially promised, but it was a good enough game for me to let that slide, and just enjoy what I had in front of me.  I had already clocked in around 250-350 hours in both SP and MP (I don't MP much cause I hate the disorganized nature of Pugging) before I got burned out and decided to take a break from the game. A few months pass and Jaws of Hakkon is announced, and being the DA fan I am, I decided to get it the day it came out. I installed the DLC, booted my game, only for the game and sometimes by PC to crash. So I decide to troubleshoot the game by my self, running the repair tool, clearing my cookies, re-installing Origin, and even re-installing the game, but they all still resulted in crashes. This is when I finally decide to talk to your Tech Support team- BIG MISTAKE*. It took FIVE Tech Support clowns and two escalations for us to finally come to a conclusion that I needed to re-install my OS just to fix ONE game** (mind you, DAI was the only game that had problems, all my other games on Battlenet and Steam worked fine). I relent at first, but eventually give in, all because I desperately wanted to see that content that I paid for.

 

So after two long days of re-installing everything and patching from scratch, I finally get to play the game, when low and behold, DAI crashes on my first boot! But I was able to get around it by running the repair tool (why the hell do I have to run the repair tool right after installing the damned game anyway?). Some time passes and both The Black Emporium and Dragon Slayer DLCs pop, and I find my self playing DAI again...if you could call it that. Both my friend's game and my game keep on crashing, sometimes causing our PCs to crash (or at least leave us with no option but to hard reset)! I'm running a freshly installed OS and game, while my friend hasn't done anything but patch since he installed his DAI, so I don't get why this would happen at all. So to wrap up, I'm done. I'm done with your buggy game that keeps on crashing, cause It makes more sense to throw away the 100 odd dollars that I've spent on it, rather than potentially destroying my rig, which will cost me way more to replace.***

 

 

* If you don't live within NA, then you're pretty much screwed if you need help, cause you're stuck with ineffective chat support agents or the support forums.

** The five clowns made me do the same steps over and over again, cause they didn't bother reading the chat logs. We tried all the fixes we could do to no avail. Though I fancy my self to be a tech-savvy person, I went as far as to swallow my pride and have a professional check my hardware. He didn't find anything wrong with it.

*** Currently, there is only one other game that makes my PC crash, and that game is Warframe. but unlike DAI, Warframe only crashes when I have it up and running alongside Skype. DAI can crash anywhere from the initial boot sequence to the loading time in between maps. Warframe is also in Beta, so the devs have admitted that it can and will crash, if something wrong happens.

[katerinafm]

You reinstalled your entire OS for a game? How did the tech support come to that conclusion? The most logical conclusion would be that your graphics card and drivers are probably incompatible. In the future, if certain, now pretty demanding games are having problems but your computer is otherwise working fine and can run older games, it's not your OS that probably has the problem.

[level4paperboy]

We took all the steps necessary before coming to that conclusion. Repairs, Cookies, DNS, alternate admin accounts, cold boot, updating all the drivers, none of those did anything to fix it.

[AlanC9]

Sounds like reinstalling the OS didn't do it either, though.

[Gileadan]

Anyone telling you to reinstall your OS while everything but one program runs fine on your machine is either completely clueless, desperately guessing, or outright playing for time, hoping it will keep you busy for a bit and that you'll bug someone else after the attempt. Add to that DA:I's reputation for not being exactly super stable...wow.

Sometimes, the answer is "this game is faulty and won't work properly on your configuration". The game got progressively more unstable for me as more patches got released, with every update now requiring game repairs if I even want to make it to the main menu. And you guessed it, everything else runs rock solid on my rig.

[TheJiveDJ]

Did your comp shut off completely or did the program just crash?

[level4paperboy]

To be fair, itt only crashes about 60% of the time now, as opposed to the previous 100%.

 

My crashing problems on started when Jaws of Hakkon came out. The game crashes during loading screens and it won't let me alt+tab, alt+f4, or CAD.

[TheJiveDJ]

It crashes about 60% of the time now, as opposed to the previous 100%

can you be more specific? was your pc shutting down?

[level4paperboy]

Some times it's a BSOD, some times it restarts on it's own, but it's usually just the black loading screen that freezes, and it won't let me alt+tab/CAD/alt+f4.

[TheJiveDJ]

To be fair, itt only crashes about 60% of the time now, as opposed to the previous 100%.

 

My crashing problems on started when Jaws of Hakkon came out. The game crashes during loading screens and it won't let me alt+tab, alt+f4, or CAD.

So I know you had someone look at your hardware, but sometimes your average retail repair guy can over look two things: CPU thermal paste, and your PSU. DAI is a fairly intense game and the other games you've mentioned aren't particularly demanding. Worn out thermal paste can cause freezing/crashing, even total shutdown. A subpar PSU can also cause these issues. I would recommend you check these if you haven't already. It would answer the question as to why you may not be experiencing issues with your less demanding games.

 

Just my two cents.

[TheJiveDJ]

Also, if you have any motherboard diagnostics app, take a look at your CPU heat sensor when you're loading up the game. Most cpu's are designed to withstand temps of 60 to 85 degrees under maximum load. Any higher than that for most CPUs and bad things will start happening.

[level4paperboy]

I took my PC apart just to make sure, and I even replaced the "still in perfectly good condition" fans I had for good measure. The highest temps I've ever seen on my CPU and GPU are 75 and 68, respectively, and these readings weren't even on DAI, they were on a retextured Witcher 2.

[TheJiveDJ]

I took my PC apart just to make sure, and I even replaced the "still in perfectly good condition" fans I had for good measure. 

Whats your PSU wattage?

[level4paperboy]

750w. Again, only one game makes this happen. My rig is a bit dated, but it's still able to run things with no problems.

 

GIGABYTE GA-990FXA-UD5 

AMD FX8350 with a CM Votex plus cooler

Sapphire R9 290 Tri-X

Corsair Vengeance 8 GB @1600mhz

Samsung 840 Series

Seagate SSHD 1tb

CM 750w bronze

CM HAF case

x2 Corsair SP for intake

x2 Corsair AF one for exhaust, one for intake (pointed at GPU)

x1 CM MegaFlow 200 exhaust

Windows 8.1

[TheJiveDJ]

750w. Again, only one game makes this happen.

Well, if you're interested in other users here trying to help you solve your problem, I'd suggest posting your specs (as detailed as possible) in your original post. I'm sure we'll figure it out eventually.

Edit: Also, if you haven't already, check your temps when you're loading up DAI.

[AtreiyaN7]

Did you ever bother to consider that the problem might be related to your video card(s)? I wouldn't have listened to anyone who said to reinstall my OS before trying a whole lot of other things first. I'm just going to point out that on my old laptop with Crossfire cards, the game constantly crashed when immediately after the arrival at Skyhold (post-Haven). I shut off Crossfire mode, and boom, my issues with crashing were gone when I ran the game with a single card.

 

I've gamed for a while and know that the primary culprit when weird crap happens with a game is usually either an issue with the video cards themselves (like the card(s) being on the verge of dying/overheating) or the graphics drivers or incompatibility with SLI/Crossfire. Never in my life have I had a game-related problem requiring a fresh installation of the OS; personally, I think all the people you talked to were probably idiots and you shouldn't have listened to them.

 

I got a new gaming laptop recently and reinstalled the game (on Win 8, no less), and the game has pretty much run just fine with SLI (I get the occasional MP-related crash but don't consider it a major issue since SP doesn't flake out on me).

[level4paperboy]

Right now, I'm just hoping that switching over to Win 10 (once it comes out) will fix it.

 

the problem started with my old HD7850, and has persisted even after switching to an R9 290

[TheJiveDJ]

One other thing to consider is a corrupt save. Try starting a new game.

 

Edit: not saying that this is the ideal solution obviously, but you should try this to at least rule out the possibility of a corrupt save.

 

Edit 2: nvm, forgot you cant get the game to load at all

 

Edit 3  : although, have you tried booting DAI up without any saves in the save folder?

[level4paperboy]

The bulk of the crashes happen during the initial boot of the game, followed by loading screens in MP, and rarely during SP.

 

I've also noticed that, after Jaws of Hakkon hit, my loading times have gotten significantly worse.

 

I've tried deleting my saves and downloading them from the cloud. Still happens.

[TheJiveDJ]

The bulk of the crashes happen during the initial boot of the game, followed by loading screens in MP, and rarely during SP.

 

I've also noticed that, after Jaws of Hakkon hit, my loading times have gotten significantly worse.

 

I've tried deleting my saves and downloading them from the cloud. Still happens.

Try not re-downloading your saves. Start fresh and play a bit to see if you still get the crashes. This should rule out issues with the save files.

[level4paperboy]

SP really isn't a problem though. It only crashes when I keep on alt+tabbing. My main problem is getting the game up and running :/

[TheJiveDJ]

SP really isn't a problem though. It only crashes when I keep on alt+tabbing. My main problem is getting the game up and running :/

Just plz try deleting all your saves from your save folder (do not redownload them), and then try to load the game. i'm assuming the game loads flags for all the save files you have into memory during the menu loading screen. If any of those saves are corrupt in any way, no mater how small, it may cause issues loading. I'm no dev, and I'm no programming expert, but I do know that computer programs can be extremely finicky sometimes. Just try it and see what happens.

[10K]

Yep, my gf had the same problem after this newest patch she did everything you listed as well and couldn't get it to work either. She builds PC's and I assume she'd know if it was her PC that was the problem. But anyway her copy of Inquisition now resides in the tree in our backyard, I think she is done also LOL!!

[level4paperboy]

Just plz try deleting all your saves from your save folder (do not redownload them), and then try to load the game. i'm assuming the game loads flags for all the save files you have into memory during the menu loading screen. If any of those saves are corrupt in any way, no mater how small, it may cause issues loading. I'm no dev, and I'm no programming expert, but I do know that computer programs can be extremely finicky sometimes. Just try it and see what happens.

 

I already did, but the sync happens automatically and it just re-downloads the ones in the cloud. To be honest, starting from 0 and losing all the things I've worked hard for will just illicit the same desire to quit. It's not like EA is losing anything with me quitting anyway, they already have my money, and we all know that that's all they care about.

[Domiel Angelus]

This post makes me happier and happier that I bought the Xbone version. I've had very few crashes that didn't apply to MP and normally even those only kicked me back to the starting menu. I *knocks on all wooden surfaces I can find* have only had three bugs occur and only had the game crash during single player five times since the game's launch. I can't believe that the PC version isn't more stable than the consoles, but then again there is a common trend of PC games that are also on platforms having far more issues.