That there are some *edited* people hardly qualifies as an excuse to have next to no interaction with your player base.
I join the Bioware forums during the NWN days. In the past, the forums were less "hostile" but back then Bioware products were also very well received. More importantly back then Bioware has full control over its creative direction. Something that CDPR is enjoying now.
For instance, CDPR can decide to do a NG+ without getting approval or green light from some suit monkey overlord who is only interested in the next quarter's financial report.
Today however... why should Bioware come on to these forums? Even if some of the developers wanted to do something for the players, they cant. They cant promise us that they will do this or that because they are no longer in control.
When a product hits the shelves, the only thing the suit monkey overlord is interested in is to milk players into dried cows. MP + Micro transaction is all they can do and will do. Why spend money and resource to improve and enhance the said product? Since this is a reality, why not stay away and let people vent their frustration on these forums? It is not like anything can change if they come here.
CDPR is what Bioware was.... that is just a cruel fact. Make great products, your player base will love you, you will be more motivated to do more. Make bad/rushed product... well...
Lazy and badly done product results in unsatisfied and frustrated customers. If they wont change / cant change, the mob gets angrier. Who would have thought?