I know it's been done to death, but having yet to hear a response from Bioware in regards to this, I thought I'd throw in another post.
A character's appearance is important in an RPG game. And in a Bioware game, the number of options is often vital to the success of creating a character.
Although different games have different rates of success for different people, I think it can be said that Bioware creates their games with the intention that people will be able to play a game multiple times, experiencing different outcomes, journeys, personas, etc. Because of this intention, the ability to create a huge variety of characters becomes really important. If I only like 2-3 hairstyles on my characters, that's 2-3 times I can cheerily replay a game, because for me, using the same hairstyle across characters becomes irksome; every time I see the second character's hair, I'm reminded of the first, which kills the immersion for me.
In some games, limited hairstyles aren't a big deal. I play an MMO where classes aren't really a thing. One character can go all the way, in terms of skill trees and talents. So having this one character switch between 2-3 hairstyles isn't such a big deal, because it's unlikely I'll ever really feel the need to create a new character.
But for a Bioware game, you can't experience everything in one playthrough. So it becomes much more important that we have the ability to create different looks. I hadn't really put much thought into it until today, when I thought I'd attempt to create a dwarf lady. This quickly became an exercise of frustration for me, as I realized that I'd already used all the hairstyles I thought decent, and that I'd either have to put her in something I found distasteful, or deal with her resembling one of my other characters.
I know there are people out there who are talented enough to create huge disparities in the facial structures of characters, that even with the same hairstyles, they look dissimilar. I am not one of those people.
This is also something I feel applies to the general outfits. In Mass Effect, I greatly enjoyed having my Sheps dress appropriately to their class and background (an engineer might wear the engineer's outfit, or someone who was born with military parents might take the matters of dress protocol more seriously and wear their official uniform more often). Having the ability to change things up a little across playthroughs really helps I think, in regards to keeping a game fresh across each playthrough, and with a game as long as Inquisition (long if you try to do most to all of it, which was how I experienced it), the little changes across playthroughs can really help.
I also know that for some, it's not really a big deal, and it's strange how it may seem a big deal to others. In which case, you're luckier than I, as it's something that's continues to bother me.
Anyway, that's my two cents. I hope we hear something from Bioware soon.
Edit: Something extra, and a picture:
And here are the styles that are currently in the game, for reference:







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