Do I believe that anyone at BW "owes" us an answer? No, I don't think they "owe" me anything except patches for bugs and glitches.
Do I think that they could acknowledge the fans outside of social media (or in the case of one member of the ME team, IGN) and perhaps not force people to sort through fluff tweets or to try to keep up with a thread that's over 3000 pages, contains the same fluff tweets, maintained by the fans, and moves very quickly every day? Yes.
That's my problem with twitter. In order just to get to any information regarding the game, I have to sort through a lot of tweets like "The <most popular game that isn't a BW title> I'm playing is awesome!" "I just shared a funny joke with <insert dev, writer or VA name here>" "Plushies on sale!" "Winner of over 100 GotY awards!" "Wow, DA:I is so pretty!" 
As a customer, I expect the official forums of the product I just purchased to be at least one viable place for information. You know, stickied threads on patches about the current changes, and not ones that get left out like old bread; developer news; the occasional answer. Maybe, I don't know, the sort of behavior that they can do for the MP crowd? I know the MP crowd is smaller, but surely they could at least talk to us outside of twitter. Like it was when I first joined about 18 months ago.
I stress, is it that hard or unreasonable for the devs to use the actual forums, not Twitter or Facebook, to say the following:
"We're working on something."
"No, stop asking."
"Not for the foreseeable future."
I can understand why the devs don't come and hang out. A quick glance at a lot of threads in the first three pages of just the Feedback section alone shows why (posts telling them "quit your jobs; you don't care; run a kickstarter; my companion raped my character," ect.) I'm not asking for that. I'm asking for the same responses on the forums as they give on Twitter. I should not have to ask the Twitter thread to see what one of the devs said to one of the most asked questions on the forums.
The reason that why they can't use the forums instead of twitter for a quick answer is because....?
Edited out a paragraph because that sounded too bitter and snarky even for me. If you quoted me prior to my edit, please take those lines out. It was uncalled for on my part. 