Obviously you care if you're bothering to debate about it. And interestingly enough, your opinion seems to closely mirror the opinions of EA Executives who believed it wasn't necessary to listen to fans because no matter how much they ****** and moan about their grievances, they end up buying the next game anyway. And my point is we're seeing that's not the case and I'm hopeful that EA is finally seeing that too. The Sims 4 sales appear to be very slow, to say the least, so there's goes the theory right out the window that fans will buy anything EA dishes out.
The last statement of yours that I put in bold text is what I find truly amusing. The situation that EA found itself in with Sims 4 (And Simcity 2013, for that matter) occurred because they DIDN'T bother to cater to fans until the very last minute when EA realized they had salvage their sinking ship anyway possible.
You do need to realize that no game company has to cater to anyone if they don't want to. That seems to be the biggest misconception of all.
See, I am not debating anything here, I am telling you why the assertions you have made don't really matter in the grand scheme of things. Regardless if fans buy the games or not, is inconsequential to EA, and much like other companies, always will be inconsequential. So attitudes after the fact really don't mean a lot, the loss of 10-20% of your market is not a sting when you can find a way to bring in another market all together.
The problem with this is the homogenizing of the product, that is the real issue I see over what was done right or wrong. I think the games will always be successful regardless, the question is more-so "for who?" So no, we are not seeing the product failing because of perceptions of previous products or people being "screwed', or whatever, at least, not in the doom and gloom people predict. I am sure folks have said that and have acted on it, but it's such an insignificant portion of the gaming population it really doesn't matter.
What we are seeing is the broadening of the market and the product outside of the niche. You know how people always make fun of the "were catering to the CoD crowd" line and what not? Well, that's more or less what is happening, whether or not that is a bad thing is another story. Personally, I don't think it is because it grows the market of RPG players over time, instead of keeping it in that niche without room to grow, but this all depends on how the games broaden their scope. That part is debatable though.
As for Sims 4...well, they were damned either way it seems like, based on what you are saying. People would complain if they didn't listen (which again, they don't really have to) or complain that it was done haphazardly. I guess my question is which do you prefer, a game their way that would have been polished (presumably) or a game your way with a lot of features still in flux or bugged (presumably)?