107 réponses à ce sujet

[lockebox]

 I have just purchased Mass effect 2. I installed it and didn't seem to have a problem but when i try to start the game it goes to a black screen and crashes so i don't get to see anything as far as the game goes.
Id like to play the game i purchased so i hope some one can help me.

OPERATING SYSTEM ]WINDOWS 2.6.1.7600
CPU TYPE INTEL® CORE™2 QUAD CPU Q6600 @ 2.40GHZ CPU SPEED (GHZ)2.153 
SYSTEM MEMORY (GB):7.998
GRAPHICS CARD MODEL:NVIDIA GEFORCE GTX 260 GRAPHICS CARD
DRIVER:NVD3DUM.DLL [color=rgb(0, 0, 0)">DESKTOP RESOLUTION:1920X1080HARD DISK SIZE (GB):1,397.263 ]HARD DISK FREE SPACE (GB):1,278.811[/color]

Modifié par lockebox, 27 janvier 2010 - 01:22 .

[bat182]

This has occurred for a LOT of folks. Looks like something in the installer is broken. For most of the folks, uninstall and then reinstall and it works. (This is for the black screen at launch and then immediate crash error).

[Redshaw88]

Tech advice: do a barrel roll!





It's as good advice as anyone else HONESTLY has around here. We gotta wait for a hotfix, bro.

[bat182]

I had the problem you described. Then tried on all 3 of my QA machines and manifested the same problem (same config). On all 3 the uninstall / reinstall worked and fixed the problem. Just saying it's worth a try instead of waiting. It may not work, but it did for me.

[Zaidini]

i'm having this same problem too. installation went fine, but upon launching of game, saw a black screen momentarily before seeing the windows crash error.



this is frustrating. tsk

[lockebox]

thanks i appreciate the advice ill give it a try and cross my fingers if it doesn't work i guess i have some extra time to beat the first one again while i wait for this to get fixed.

[TheOmnitron]

bat182 wrote...

I had the problem you described. Then tried on all 3 of my QA machines and manifested the same problem (same config). On all 3 the uninstall / reinstall worked and fixed the problem. Just saying it's worth a try instead of waiting. It may not work, but it did for me.

Windows 7?
Were you using Steam?
Does DLC seem to affect the build with this problem?

[RgnCajun27]

Same thing happens to me.

Vista64

Q6600 Quad

8 GB RAM

GF 8800GT

Asus Xonar D2

Latest drivers and updates on everything



Steam Digital Deluxe version.

I go to play and I get a windows error telling me that the game is not responding and will be closed. Dragon Age is currently doing the same thing although it worked fine in the past. All other games work fine.

[Kleskus]

This same problem...

Vista 64

C2D e4300

2GB RAM

GF9600GT



Latest drivers.



When I try to play, I get windows error, the game is not responding and will be closed... Dragon Age works fine.

[godsgopher]

Im getting something similar, mine is a Digital Download, I get an error message, "configuration Error, please reinstall the game" Ugg...3 hours to download and I have to do it again.

[TheOmnitron]

Kleskus wrote...

This same problem...
Vista 64
C2D e4300
2GB RAM
GF9600GT

Latest drivers.

When I try to play, I get windows error, the game is not responding and will be closed... Dragon Age works fine.

What version of game (ex. Steam digital deluxe version.)

[lockebox]

might is off the rack from wally world (wal-mart) so it seems to be across all the game types but yea so far dragon age and mass effect 1 spore and sims 3 all work fine but mass effect 2 glitches black screen then an error saying its shutting down.

im using windows 7 I hope thats not a factor cause i actually like it so far

[TheOmnitron]

Im using Windows 7...

[ZacM]

I've the same problem and i'm on Vista. I reinstalled... didn't work. :-(. when will a hot fix be out?

[Dreadernot]

im having the same problem dell xps 410 intel Q6600 nvidia 8600GTS 256MB 2GB memory duel channel; all drivers r updated

[TheOmnitron]

UPDATE 2 - Possible Fix (NOT):

I went into Documents > Bioware > Deleted Mass Effect 2 folder



Launched game > Press Any Key > Login to EA/Cerebus > Main Menu!



I will try and repro the issue again, and see if I can salvage the save file. Had to delete my first one. Which is lame, but hey im in the main menu now!



UPDATE 3 - Ceberus Network to blame!:



Ok, I think the problem is cerebrus network. Login to nucleus/Cerebrus is tied to the save file. If you launch game with no save file, it prompts you to login to nucleus and creates a player profile based on their email. However, once it looks for cerebrus connection, something goes wrong, and the title crashes to desktop.



Therefore, a user having this particular problem may be able to play once, but any time it tries to connect to the cerebrus server the game will crash. So far I crash when launching game with a save file, and once when I died in-game (pressed Resume, crashed).



BIOWARE: Please investigate further. There's not much I can do but play the intro until I die. Unless this bug is a feature: Contra Difficulty. In the meantime Ill be surfing the Cerebrus problem threads and see if it fixes/changes the issue.

[lockebox]

i uninstalled and reinstalled and it worked so... yay but i hope we can keep this topic open till everyone can play this game

[ZacM]

The Omnitron. While yes that has been an issue for some this forum is specifically for people that when they click play from the launcher the see a black screen and then it announces windows must close for no reason.

[Tobi_Kuiki]

Zaidini wrote...

i'm having this same problem too. installation went fine, but upon launching of game, saw a black screen momentarily before seeing the windows crash error.

this is frustrating. tsk

same thing but everything i have tried has not worked

[DarkSith70]

OK I am having the Same problem.....



ME2 Collectors Edition disk version, not a direct download.



I get the luanch menu and then I select play and the screen goes black and then crashes, with a erro box that closes the application.



My PC is an HP XW8400 workstation running Windows 7 64-bit Ultimate, with 2 XEON dual core processors (yes 4 cores total) running at 3.0 Ghz.... with 12 GB of memory my video card is an Nvidia 275, I just updated to the latest nvidia drivers version 196.21



I have uninstalled and reinstalled with the same issue.



The installation seemed to go OK, however the stange part is this. I have two DVD-rom drives, and when it askes for the second disk it wants it in the opsite drive then what I started the install in with the first disk.



I have tried to delete the mass effect 2 directory in my documents folder and that did not help. I have set all the video settings to off, and tried to start the game and still get the same results.



I did try and run the game in a window, and the interesting thing is that nothing comes up, not even the crash message.



I looked at the even viewer for applications and this is what it is reporting:



Faulting application name: MassEffect2.exe, version: 1.0.1593.2, time stamp: 0x4b2845cd

Faulting module name: MassEffect2.exe, version: 1.0.1593.2, time stamp: 0x4b2845cd

Exception code: 0xc0000005

Fault offset: 0x00a03efa

Faulting process id: 0xca4

Faulting application start time: 0x01ca9fe87983fe9a

Faulting application path: D:\\Games\\Mass Effect 2\\Binaries\\MassEffect2.exe

Faulting module path: D:\\Games\\Mass Effect 2\\Binaries\\MassEffect2.exe

Report Id: c0ef3f6a-0bdb-11df-83af-0017082ad3de

[Tobi_Kuiki]

it might be missing a file mine is im taking mine back to get a new one

EA said to just get a new one so yea the file is really improtant

[Perroloco Mcgee]

Darksith`s same problem, im with 2 dvd rom drivers on winVista64 and in the first installation the program opened the wrong dvd for disc 2.

Uninstalled, now im installing it again, however, now the installation program opened the correct dvd.

Hope re-installing will work.

[Eterguy]

Same here, opended wrong driver for the second disc will try to install it again (third time)



Operating a Windows 7/64bit

[Butt0n_Man]

Everything Darksith70 said has happend to me any word on a fix yet ?



or do i keep uninstaling / reinstalling till im blue in the face

[Tobi_Kuiki]

noting is working for me im trying it one more time if it dont work im gonna take it back and get a new one

its missing a file