14 réponses à ce sujet

[MadCaddy]

Hello,
 I don't exactly keep track of all my accounts any longer, and usually just make them as I need them, and finally had it backfire on me here.. I created a new account here with this e-mail address, when my gamertag (MadCaddyAA) is linked to an older AOL name. I have already put in a few codes for DLC, and see the inferno armor here, and am not sure how I can get it to my console, or over to the correct e-mail address..

 If anyone knows how to fix it, I'd grealy appreciate a little guidance.

Thanks

[Tooner623]

This is the exact same issue I am having! Ultimately, I'm willing to chalk up the Inferno and Collector's Armor to my own foolishness, but damnit, I don't want this to backfire on me later.



Further, honestly, this is a ridiculous system for DLC activation. I recall Dragon Age allowing us to enter the code directly on the X-Box. *WHY* could we not do the same here?

[MadCaddy]

I gotta agree. It's really annoying and snapped me right out of the game. I only lost the inferno armor so far to it, so I think I'm gonna just make a new account with my old AOL e-mail address, but I'd rather not just lose the inferno armor, + i registered the UPC code to this account, but the activation code from the game manual on the other.. It's pretty ridiculous, all these codes...

[bensmith91]

Call or Chat with EA, get them to change your account it's linked to; this has been said many many many times within the past 24 hours

[clericphantom]

i had this happen to me too, but it was for the collector armor. i'm going to try and contact EA again today as yesterday i waited for a chat for 30 minutes and then it just terminated the session when it was my turn...

Modifié par clericphantom, 27 janvier 2010 - 01:28 .

[legiz2]

WTF is the number to EA

WTF is the number to EAWTF is the number to EAWTF is the number to EA

[Malastare-]

Call EA's customer support (phone number is on the back of the manual) and ask them to transfer your gamertag to this account. It's easy to do (after the wait).



I tried the Live Chat yesterday, but it was pointless. It said I had to wait 30 minutes, but from eight or so failed chats, I've come to believe that the session simply times out after 30 minutes without getting through to a rep. So, if Live Chat starts you at a 30 minute wait, the chances of you getting through is pretty small.

[datarez]

I had this resolved overnight by emailing them from the ea.com support page. The just removed my gamertag from the account I didn't realize I had created and added it the ea.com account I knew I had.

[clericphantom]

Tried the emailing thing, but got an automated response about the Dragon Age preorder offer.



@datarez: Which categories did you use for your email?

[datarez]

I'm pretty sure I selected Dragon Age:Origins then account issue. Then it was just a text box to fill out. I asked for my gamertag to be removed from one login and added to another. They won't be able to merge accounts.

[Eman311]

Finally got through via live chat for this issue (took about 10 tries between last night and today) and they resolved it in about 1 minute. Just need your gamertag/ DOB associated with that tag and the accounts/emails in question.

[Blessthefalltstv]

so i should just call the customer support line and tell them what happened? they'll ACTUALLY fix it? haha

[Blessthefalltstv]

there's no opiton for mass effect in the support line so i hit "8" and it told me what the stupid card did. i can't get a person! this is bull****.

[pez daddy1]

I tried several times last night to chat with a cust rep last night, and it said it couldn't find anyone. I tried this morning at around 9:30am ET and only had to wait 5 minutes before someone worked with me. All I had to provide was my correct email address, XBL id, DOB and codes that I registered under the wrong email address. It took the guy about 5 minutes, but when I logged back into this site using my XBL email address the codes were transferred over

[clericphantom]

I finally got a rep and he switched my tag to the other account and assured me that everything would still work. I can now no longer access the cerberus network... i need to get them to switch it back now...