53 réponses à ce sujet

[DeathTwin]

lol

[Lady Artifice]

Poor Ritesh.

I know exactly how frustrating it is to recieve the catty outrage of every customer who assumes you have so much more power than you do.

[Indigenous]

That conversation does not make you look good. What did you expect this customer service rep to do? Ritesh was helpful.

[DeathTwin]

Helpful?  I hope that was sarcasm.

[Verfallen]

... I'm still trying to figure out why you're asking the devs to explain this to you.  They have nothing to do with EA's Customer Service department or whatever connectivity problems you may be encountering.  That's why their job description is Game Developer.  Wouldn't you rather they stick to developing games?

[DeathTwin]

I would but according to EA customer support they are level 2 support.

[TheOgre]

The op was told multiple times to go to point B for help and then point B told him to go to point C.

If these standards were considered acceptable at a majority of businesses and publishers I'd be frustrated too.

Yeah the guy was tough on ritesh, but they indicated to him to come to here with his problem. He asked why he had to come here. It sounds like they hadn't had experience in the department (script) and he wanted to get rid of the OP asap to avoid violating his time spent on the phone. I've had people just "Disconnect" on me so I'm not feeling entirely agitated with his response to the script he got.

[Excella Gionne]

That was better service than DELL. At least Ritesh was understandable.

[TheOgre]

Like, he could read and write in English understandable? 

 

Not sure what Dell is like today but I know they had pretty reliable laptops back then. Maybe their CS declined considerably.

[Dubya75]

Outsourcing customer service to the butt-hole corner of the world where the concept of gaming is largely unknown....what a way to disconnect from your fans!

[TheOgre]

[Indigenous]

Helpful?  I hope that was sarcasm.

Am I missing something? He did all he could for you while not being a specialist. Did you think he could press a big red button and fix all your problems? Was it his English you have a problem with? After he said this 'Ritesh: I have discussed your case with specialist team they have checked and inform that's how it works. The server is configuring to the new host as well as the others, and then that stage is restarted.' you turned into the biggest douche

[DeathTwin]

Am I missing something? He did all he could for you while not being a specialist. Did you think he could press a big red button and fix all your problems? Was it his English you have a problem with? After he said this 'Ritesh: I have discussed your case with specialist team they have checked and inform that's how it works. The server is configuring to the new host as well as the others, and then that stage is restarted.' you turned into the biggest douche

Yes, because I knew where it was going.  Plus, that was a trash answer.  To be fair, it isn't his system, however, about two months ago I brought up the same issue and they said "It should be fixed in the next 24 hours." and the next day it stopped for a couple weeks.  Then it started back up and now I'm being told that's how it works?  

 

First off, get your techs on the same page.  Second, who approves, develops, tests, then releases code that just randomly restarts levels of a game AFTER you beat them in a live environment?  

 

Are you trying to tell me that you make MILLIONS on all these games you release for all these different platforms and you can't afford to hire a team of developers that understand how to hot swap hosts in case of disconnects?

 

Why are we even using client hosting?  Most of the MP and connection issues out there that are "unsolvable" could probably be solved by simply spending the money to create server hosting.  You can't say you're too poor to purchase/rent and maintain servers. 

[Excella Gionne]

Like, he could read and write in English understandable? 

 

Not sure what Dell is like today but I know they had pretty reliable laptops back then. Maybe their CS declined considerably.

Well, you could understand it even if there were obvious words missing. 

 

This is why DELL is bad. There's even an entire forum dedicated to crap DELL service called "HELL".

[Lady Artifice]

Yes, because I knew where it was going.  Plus, that was a trash answer.  To be fair, it isn't his system, however, about two months ago I brought up the same issue and they said "It should be fixed in the next 24 hours." and the next day it stopped for a couple weeks.  Then it started back up and now I'm being told that's how it works?  
 
First off, get your techs on the same page.  Second, who approves, develops, tests, then releases code that just randomly restarts levels of a game AFTER you beat them in a live environment?  
 
Are you trying to tell me that you make MILLIONS on all these games you release for all these different platforms and you can't afford to hire a team of developers that understand how to hot swap hosts in case of disconnects?
 
Why are we even using client hosting?  Most of the MP and connection issues out there that are "unsolvable" could probably be solved by simply spending the money to create server hosting.  You can't say you're too poor to purchase/rent and maintain servers.

This issue really gets on my nerves too.

The connection errors are obnoxious and should not be as common as they are. I just rather doubt that the representative you spoke to had any freedom or power to do anything more than he did. I think your message might be getting lost in this story because as you've pretty much pointed out, this problem is well over Ratesh's pay grade.

Someone correcting this problem--ideally yesterday--would be just amazing.

[Toasted Llama]

Maybe I'm raised with too much respect for my fellow human beings or with too much discipline, but acting like an *******/smartass to customer support (something that is known generally known to be poor at best because of higher ups, forums/google are usually your best bet) when they're trying to help you as much as they are capable of seems like a bad move on your end, not on Ritesh' end.

 

Especially after reading other comments on this thread talking about previous experiences as those customer support employees.

 

 

If you're frustrated, please scream into a pillow before you 'attack' a random customer service employee when they can't fix everything.

[line_genrou]

It's not about going after THAT one single guy.  It's about being fed up with all the issues with EA Servers and literally having nowhere to go for help.  It's about me having about 20 tickets open for issues and not a single one of them having a resolution that actually solves the problem. It's about me being told on about half of those tickets that the "Specialist" team would be contacting me within 48 hours and MONTHS later, I'm still sitting here waiting to hear from them.

 

It's about customer service telling me to spend $10 to change my GammerTag because it will fix the problems I am having; but when I tell them that makes no sense to me and to please explain to me how exactly my gammertag is affecting the game and what they are expecting to fix by me changing my name, and getting no answer, just being told "Just do it, its part of the troubleshooting".  If I actually followed those instructions I'd be out about $100 for no reason at all.  

 

It's about me having to seriously sit down and take the time to research and verify contact information.  Then spend hours typing up issues in e-mail, then sending said e-mail to the EA executives directly just to get some actual troubleshooting steps accomplished on a problem.  I had more legitimate customer support and troubleshooting in 20 minutes from the unbelievably kind and engaged Executive Customer Relations employee than I have with all the EA customer support conversations combined.  Do you understand how sad that is?

 

Why you think people complain about this company so much?

[line_genrou]

Relatively speaking, the OP is quite friendly. It could be worse.

 

 

 

Is this for real?

[GGGenesis]

Relatively speaking, the OP is quite friendly. It could be worse.
 
https://www.youtube....h?v=ULD69SqkheA

OMGGGG! Steve is a freaking champion and deserves one hell of a pay rise. Emotional calls like that just make you hate people and you can actually hang up on them because it counts as abuse or violation of customer service use. It's funny that people thing immediately of the angry callers as the worst ones. I'd rather an ******* caller than someone using me as a sex line. I used to get calls from the same mid-50s guy all the time and he'd ask about problems he was having with his new laptop. He'd always tell me to speak softly and slowly because his phone was 'too loud'. After 2 weeks in it got creepy because he would ask me what I was wearing. He ended up asking to have his laptop repaired for liquid damage....*shivers*

[lynroy]

OMGGGG! Steve is a freaking champion and deserves one hell of a pay rise. Emotional calls like that just make you hate people and you can actually hang up on them because it counts as abuse or violation of customer service use. It's funny that people thing immediately of the angry callers as the worst ones. I'd rather an ******* caller than someone using me as a sex line. I used to get calls from the same mid-50s guy all the time and he'd ask about problems he was having with his new laptop. He'd always tell me to speak softly and slowly because his phone was 'too loud'. After 2 weeks in it got creepy because he would ask me what I was wearing. He ended up asking to have his laptop repaired for liquid damage....*shivers*

 

I'm going to go throw up now.

[Donk]

OMGGGG! Steve is a freaking champion and deserves one hell of a pay rise. Emotional calls like that just make you hate people and you can actually hang up on them because it counts as abuse or violation of customer service use. It's funny that people thing immediately of the angry callers as the worst ones. I'd rather an ******* caller than someone using me as a sex line. I used to get calls from the same mid-50s guy all the time and he'd ask about problems he was having with his new laptop. He'd always tell me to speak softly and slowly because his phone was 'too loud'. After 2 weeks in it got creepy because he would ask me what I was wearing. He ended up asking to have his laptop repaired for liquid damage....*shivers*

 

 

On that video though: I had to get out of it. The whining was doing my head in.

[Toasted Llama]

OMGGGG! Steve is a freaking champion and deserves one hell of a pay rise. Emotional calls like that just make you hate people and you can actually hang up on them because it counts as abuse or violation of customer service use. It's funny that people thing immediately of the angry callers as the worst ones. I'd rather an ******* caller than someone using me as a sex line. I used to get calls from the same mid-50s guy all the time and he'd ask about problems he was having with his new laptop. He'd always tell me to speak softly and slowly because his phone was 'too loud'. After 2 weeks in it got creepy because he would ask me what I was wearing. He ended up asking to have his laptop repaired for liquid damage....*shivers*