vistas 32 bit, fully updated, two ati 4890, amd 955 blakc editon, 4 gbs of memory
any thoughts???
Modifié par abilly1973, 27 janvier 2010 - 04:03 .
Data failure when installing the deluxe digital verison ME2 from eastore
Débuté par
abilly1973
, janv. 27 2010 04:02
#1
Posté 27 janvier 2010 - 04:02
abilly1973
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- Members
- 27 messages
I downloaded the file from ea manager and it is about 10.5 gb. this is the deluxe digital version direct from ea store. I go to install it and a window pops up and say "installation failed, data failure"
vistas 32 bit, fully updated, two ati 4890, amd 955 blakc editon, 4 gbs of memory
any thoughts???
vistas 32 bit, fully updated, two ati 4890, amd 955 blakc editon, 4 gbs of memory
any thoughts???
Retour en haut
#3
Posté 27 janvier 2010 - 05:45
megahunter
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- 17 messages
You should probably redownload the file, it might be corrupted. I haven't ordered from EAstore though, so I can't tell you if it's the right size.
#4
Posté 27 janvier 2010 - 05:49
abilly1973
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- 27 messages
it also has just one folder that says disc 1, i keep seeing that the retail version has 2 discs, anyone know if the dpwnload is missing something?
#5
Posté 27 janvier 2010 - 05:51
Valaskjalf
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- 283 messages
it should only have 1 folder. at what point in the install does it fail?
#6
Posté 27 janvier 2010 - 06:02
abilly1973
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- 27 messages
it extracts all the files and then a window pops up and says this exactly.
installation failed!
the installation of mass effect 2 has failed.
a data error occured.
installation failed!
the installation of mass effect 2 has failed.
a data error occured.
#7
Posté 27 janvier 2010 - 06:11
HighDesertSage
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- 1 messages
I'm getting the same error. However I am installing from the discs. There don't appear to be any physical flaws on my disc. Not really sure what to do at this point.
#8
Posté 27 janvier 2010 - 06:13
abilly1973
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- 27 messages
i am waiting in line to do a live chat whatever he/she tells me i will post
#9
Posté 27 janvier 2010 - 06:25
abilly1973
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- 27 messages
waited 30 minutes and they cancelled the chat. went back in line and now it is 30 minutes again. so typical of ea/bioware...
#10
Posté 27 janvier 2010 - 06:35
Virusu
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- 20 messages
Not going to lie. This is one of the ****tiest releases I've ever witnessed for a single player game. . .
#11
Posté 27 janvier 2010 - 06:44
abilly1973
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- 27 messages
it still baffles me that the stuff is not ironed out before...
#12
Posté 27 janvier 2010 - 06:54
abilly1973
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- 27 messages
they cancelled my chat request again,
Modifié par abilly1973, 27 janvier 2010 - 07:37 .
#13
Posté 28 janvier 2010 - 02:51
abilly1973
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- Members
- 27 messages
downloaded it last night with the same error. I can not get any response or help from Bioware!!!
#14
Posté 28 janvier 2010 - 05:59
abilly1973
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- Members
- 27 messages
got thru to ea support. this is what they said and will let everyone know if it works
Response
Hello,
Thank you for participating in our Chat program.
You will find a transcript of our chat session attached below, and should also receive a follow up survey via e-mail. While participation in the survey is not required, we would appreciate your input and participation as we strive to improve the services we provide you.
If your question was not answered to your satisfaction, please contact us once again.
Additionally, you may update your question by visiting our support site located at http://help.ea.com. Upon login, you may locate the associated incident by clicking the “My Questions” link found to the left.
Sincerely,
EA Customer Support
Discussion Thread
Chat Transcript
01/28/2010 07:38 AM
Hi, my name is EARepRadley. How may I help you? [07:24:11 AM]
: hi i am having an issue with mass effect 2. i will type as fast as possible [07:24:30 AM]
: I ordered the deluxe digital and preloaded it. the eadm window downloaded it and then there is an error that says install. i install it and after it finishes extracting i get this error [07:25:25 AM]
: installation failed! the installation of mass effect 2 has failed. a data error occured. [07:25:30 AM]
EARepRadley: Ok. [07:29:20 AM]
: i downloaded it again alst night, it downloads i get the install error and the same issue happens [07:25:49 AM]
EARepRadley: Ok, at the same point? [07:29:36 AM]
: vistas 32 bit, 4 gb memeory two ati 4890 [07:26:08 AM]
: yes at the same point. it was a preload link and i tried following the instructions but to no avail. i never seea dcrpt button always download then intall buttonns [07:26:46 AM]
EARepRadley: Ok. [07:30:49 AM]
EARepRadley: I suggest you to please try the following steps: [07:30:58 AM]
: ok what do you suggest [07:28:57 AM]
EARepRadley: Note:- Make sure that the internet connection remains stable during the downloading because disconnections leads to corrupt installers. Also, delete the temporary files. To delete the temporary files:-
- Click the Cross button(marked as 'red'), located in the left side of the game tab.
- Click on "OK" when prompted to delete the temporary files.
When you re-download the game ensure you have ended your background tasks (http://support.ea.co...p?p_faqid=10700) and all anti virus software and Firewalls are configured to allow EA Download Manager (http://support.ea.co...p?p_faqid=11084).
Before reinstalling, first ensure that there is no legacy of your earlier failed attempts to install the game. The manual uninstall instructions will ensure that the game has completely been removed. Be sure to follow the instructions carefully, especially in regards to backing up your registry.
For manually uninstallation of the game "Mass Effect 2", please remove all the game related files from your system & also from the registry as well.
Next make sure there are no corrupt files that may be conflicting with your installation. Delete your temporary files from your computer before continuing (http://support.ea.co...p?p_faqid=10705).
Defragment and check your Hard Drive for errors, and clean up your hard drive (http://support.ea.co...p?p_faqid=10719), please note the XP instructions should work for Vista users as well.
Once this is done, install game by clicking the Install button in the EA Download Manager. [07:36:09 AM]
EARepRadley: I hope this should resolve the issue! [07:36:17 AM]
: i will try, i am dieing to play the cross button is that red x that says delete the cache? [07:34:11 AM]
: when i did that last time the install button goes away and it turns to a download button? [07:34:47 AM]
EARepRadley: Yes, the red cross button. [07:38:30 AM]
EARepRadley: Yes. [07:38:35 AM]
EARepRadley: That will occur. [07:38:43 AM]
: "Once this is done, install game by clicking the Install button in the EA Download Manager." " [07:35:36 AM]
: so how will i install withpout a button as you state [07:35:47 AM]
: oh wait you are having me delte everytinh and download again fresh right? [07:36:55 AM]
EARepRadley: Yeah, but also with the other steps as well. [07:41:06 AM]
: ok i will try.. thanks [07:37:44 AM]
EARepRadley: You are welcome! [07:41:24 AM]
EARepRadley: Is there anything else, I may assist you with today? [07:41:33 AM]
: hopefully not lol [07:38:33 AM]
'' disconnected ('Concluded by End-user'). [07:38:35 AM]
Response
Hello,
Thank you for participating in our Chat program.
You will find a transcript of our chat session attached below, and should also receive a follow up survey via e-mail. While participation in the survey is not required, we would appreciate your input and participation as we strive to improve the services we provide you.
If your question was not answered to your satisfaction, please contact us once again.
Additionally, you may update your question by visiting our support site located at http://help.ea.com. Upon login, you may locate the associated incident by clicking the “My Questions” link found to the left.
Sincerely,
EA Customer Support
Discussion Thread
Chat Transcript
01/28/2010 07:38 AM
Hi, my name is EARepRadley. How may I help you? [07:24:11 AM]
: hi i am having an issue with mass effect 2. i will type as fast as possible [07:24:30 AM]
: I ordered the deluxe digital and preloaded it. the eadm window downloaded it and then there is an error that says install. i install it and after it finishes extracting i get this error [07:25:25 AM]
: installation failed! the installation of mass effect 2 has failed. a data error occured. [07:25:30 AM]
EARepRadley: Ok. [07:29:20 AM]
: i downloaded it again alst night, it downloads i get the install error and the same issue happens [07:25:49 AM]
EARepRadley: Ok, at the same point? [07:29:36 AM]
: vistas 32 bit, 4 gb memeory two ati 4890 [07:26:08 AM]
: yes at the same point. it was a preload link and i tried following the instructions but to no avail. i never seea dcrpt button always download then intall buttonns [07:26:46 AM]
EARepRadley: Ok. [07:30:49 AM]
EARepRadley: I suggest you to please try the following steps: [07:30:58 AM]
: ok what do you suggest [07:28:57 AM]
EARepRadley: Note:- Make sure that the internet connection remains stable during the downloading because disconnections leads to corrupt installers. Also, delete the temporary files. To delete the temporary files:-
- Click the Cross button(marked as 'red'), located in the left side of the game tab.
- Click on "OK" when prompted to delete the temporary files.
When you re-download the game ensure you have ended your background tasks (http://support.ea.co...p?p_faqid=10700) and all anti virus software and Firewalls are configured to allow EA Download Manager (http://support.ea.co...p?p_faqid=11084).
Before reinstalling, first ensure that there is no legacy of your earlier failed attempts to install the game. The manual uninstall instructions will ensure that the game has completely been removed. Be sure to follow the instructions carefully, especially in regards to backing up your registry.
For manually uninstallation of the game "Mass Effect 2", please remove all the game related files from your system & also from the registry as well.
Next make sure there are no corrupt files that may be conflicting with your installation. Delete your temporary files from your computer before continuing (http://support.ea.co...p?p_faqid=10705).
Defragment and check your Hard Drive for errors, and clean up your hard drive (http://support.ea.co...p?p_faqid=10719), please note the XP instructions should work for Vista users as well.
Once this is done, install game by clicking the Install button in the EA Download Manager. [07:36:09 AM]
EARepRadley: I hope this should resolve the issue! [07:36:17 AM]
: i will try, i am dieing to play the cross button is that red x that says delete the cache? [07:34:11 AM]
: when i did that last time the install button goes away and it turns to a download button? [07:34:47 AM]
EARepRadley: Yes, the red cross button. [07:38:30 AM]
EARepRadley: Yes. [07:38:35 AM]
EARepRadley: That will occur. [07:38:43 AM]
: "Once this is done, install game by clicking the Install button in the EA Download Manager." " [07:35:36 AM]
: so how will i install withpout a button as you state [07:35:47 AM]
: oh wait you are having me delte everytinh and download again fresh right? [07:36:55 AM]
EARepRadley: Yeah, but also with the other steps as well. [07:41:06 AM]
: ok i will try.. thanks [07:37:44 AM]
EARepRadley: You are welcome! [07:41:24 AM]
EARepRadley: Is there anything else, I may assist you with today? [07:41:33 AM]
: hopefully not lol [07:38:33 AM]
'' disconnected ('Concluded by End-user'). [07:38:35 AM]
#16
Posté 29 janvier 2010 - 06:56
abilly1973
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- Members
- 27 messages
they are now saying to uninstall eadm and reinstall that too....
i love how evryone at bioware is avoiding my post like the plague
i love how evryone at bioware is avoiding my post like the plague
