While this is likely provides little to no comfort, there is the chance that if they have been told to stay quiet about the whole ordeal then that silence may have included apologies as well as providing explanations.
The consequences for breaking silence by providing either can be potentially severe so if this is the case then it is understandable why they may stick to it even if it is frustrating to both them and their consumers.
While I doubt an explanation or an apology would do much good, I can certainly understand wanting one or both. My sympathies to whoever is stuck having to deal with this be they employee or consumer. It sucks.
I suppose they may have been told not to apologize, but I don't see why, and I don't think that's in any way good. They may very well have been told "Just spin it in a positive tone with the save importer for damage control", but it's clear almost everyone saw through that. So, I guess if that's the case, they have bad PR. Which is no surprise, we already knew that.
I honestly agree that an apology isn't going to fix anything. I guess I'm pushing for one so hard just because I feel it should have been a given from the start, and not wanting to give one even now just seems to show an utter disregard and disrespect for not only oldgen players, but all fans, I think.





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