Aller au contenu

Photo

Terrible customer service


  • Veuillez vous connecter pour répondre
64 réponses à ce sujet

#26
chrstnmonks

chrstnmonks
  • Members
  • 333 messages

Putting aside whether or not new DLC for single or multiplayer counts as support(because I'm not in the mood to debate that), will old gen console even get so much as fix patches that anymore? Patches cost money to make after all.

I guess that may in large part be up to microsoft and sony.Depends on whether they still support the old gen alot or not. i am going to lean towards no.



#27
GreatBlueHeron

GreatBlueHeron
  • Members
  • 1 490 messages

No he is part of a market that

1. Limits the experience for the rest of us so what he wants directly negatively affects my experience.
2. And far more importantly, likely didn't buy the previous DLCs in enough volume to justify the additional expense.

Previous generation buyers got a full and complete game. They got what they paid for because there is never a guarantee of DLCs coming to any game.

I'm a she.

 

Getting a free upgrade in no way negatively affects your experience.  Also, playing a game without all dlc is an incomplete experience---the base game is a part of the whole.  If all future dlc for the game you bought was included for all platform except for yours, you would be upset.  You all are a bunch of hypocrites.  Furthermore, this crap about old gen holding inquisition back is bullfeces.  GTA 5is far larger in scope and complexity and runs beautifully on the ps3.  Dai is a train wreck in comparison.  Bipware and EA dropped the ball.  I hope you remember this when they screw you over because none of us will advocate for you.  The standard you walk past is the standard you accept.  Expect more of the same from EA.  I'll just be laughing at you when you whine, too. 


  • GithCheater, Beama Beorhtost, moogie1963 et 3 autres aiment ceci

#28
GGGenesis

GGGenesis
  • Members
  • 161 messages

I'm a she.
 
Getting a free upgrade in no way negatively affects your experience.  Also, playing a game without all dlc is an incomplete experience---the base game is a part of the whole.  If all future dlc for the game you bought was included for all platform except for yours, you would be upset.  You all are a bunch of hypocrites.  Furthermore, this crap about old gen holding inquisition back is bullfeces.  GTA 5is far larger in scope and complexity and runs beautifully on the ps3.  Dai is a train wreck in comparison.  Bipware and EA dropped the ball.  I hope you remember this when they screw you over because none of us will advocate for you.  The standard you walk past is the standard you accept.  Expect more of the same from EA.  I'll just be laughing at you when you whine, too.

GTA V and DA:I use completely different engines. Apples to oranges. Different engines = different limitations. It's easier to compare DA:I and Battlefield 4 and boy was that a broken game, in fact all games released on Frostbite 3 have been criticised for being really buggy. They also happen to be published by EA.

#29
coldflame

coldflame
  • Members
  • 2 195 messages

Releasing DA:I on the last-gen consoles in the first place was a mistake that hopefully ea will learn from...., oh, who  am I kidding, ea will always be ea and corporate greed will always prevail.


  • GreatBlueHeron aime ceci

#30
Eronair

Eronair
  • Members
  • 16 messages

Now i might get killed for saying this, but in my honest opinion, the mistake was made when one buys in on a time limited platform.

Consoles have always been this way, there are no news in all this. At some point game developers and even Console developers stop supporting them.

 

The only real solution to your problem is getting a time unlimited platform, that being a PC or a Mac, which granted does suck when you currently have a console, but there are upsides and downsides to all platforms, and this seems to be the downside to yours.

 

Now when you purchased the product, I'm sure that they didn't write anything about future DLC support, and if the game is buggy, it sometimes does payoff to wait a little bit with buying it, and watch some reviews that take your platform into account.

 

However i can see it from your point of view. It must suck to have bought a game that isn't as enjoyable to play as you've expected it to be.


  • GGGenesis aime ceci

#31
JWvonGoethe

JWvonGoethe
  • Members
  • 916 messages

This does seem to be just the latest in a line of decisions that BioWare have made that are harming their customer relations. For the record none of these decisions have affected me personally, but it still troubles me to see my favourite game developer lose so much support from their fanbase. 

 

First of all, we had the Xbox One timed exclusive on Jaws of Hakkon. I still haven't installed JoH yet (I'll probably buy it before the end of the year) and I recognise that the exclusivity deal probably increased the budget for the DLC, but it alienated users on other platforms, many of whom were too caught up in playing TW3 by the time JoH came out on their chosen platform.

 

Secondly, we have the item packs. Personally, I'm OK with buying them at their current price point and I'm excited by the content, but I can't really fault anyone for complaining that most of the armour sets in the two Spoils DLCs are already in the core game (Qunari armour in the MP) or in the DLC (JoH). Am I personally upset by this? Not really, it's not a lot of money for me, but I totally get why people feel like their completionist tendencies are being unfairly exploited by BioWare and that they are being charged for items that they already own.

 

Thirdly, locking the Skyhold dragon design theme behind MP. I enjoy playing the DAMP and was planning on getting involved again in MP some time in the near future, so this decision doesn't affect me personally in any way. However, BioWare did state prior to release that the SP "campaign" would not be affected by the multiplayer component. With recent tweets, BioWare have changed that to mean the singleplayer "progression" will not be affected by the MP. True, they may arguably be technically correct (though personally I would say that the "singleplayer campaign" encompasses everything that occurs in the singleplayer experience, including any cosmetic items that can be obtained in SP) but this move seems to at least be against the spirit of the original decision not to let multiplayer affect singleplayer. In my opinion locking the Skyhold dragon theme behind MP is nothing more than a trivial and fairly inconsequential transgression of BioWare's stated principle, but to deny the legitimacy of people's arguments here seems disingenuous.

 

And now we have the announcement that future DLC will be unavailable on last-gen systems. I don't know the reasoning behind this, so I'm going to assume that the decision was not taken lightly and that it was unavoidable (I should state that I'm not affected by it since I play on PS4). However, I'm sure BioWare were fully aware that inevitably people were going to be upset about this decision even if it was still ultimately the best business decision BioWare could have made. What BioWare needs to do in these types of "necessary evil" situations is have adequate damage control. Recently, it seems it's all "damage" and no "control". Of course we got the last-gen to current-gen save transfer system which must have been extremely difficult to implement and which ought to have been a pretty big deal sweetener, but unfortunately BioWare seemed to have lost any consumer goodwill the save file transfer should have bought them by allowing it to be overshadowed by all these other decisions that have affected their customer relations.

 

There are still plenty of great things BioWare are doing to win favour with their customers: free MP DLC, free Black Emporium DLC, continued frequent patch support, continued DA Keep maintenance, personal communication by developers on social networking sites and the aforementioned new save file transfer system. But they've allowed so much of the good they are doing to be overshadowed by the few bad things. I'd argue that BioWare are actually offering a comparable amount of free content to The Witcher 3, but they're just not making all the great things they are doing visible enough to the players and they're mishandling their damage control when it comes to the less fortunate (if inevitable) decisions.


  • vbibbi, DragonRacer, Grieving Natashina et 3 autres aiment ceci

#32
Toasted Llama

Toasted Llama
  • Members
  • 1 469 messages

While I agree that old-gen customers should be able to trade their old-gen copy for a new-gen copy, I'm not going to join the crazy EA/Bioware-conspiracy bandwagon.

 

Either way this whole "If you don't believe EA/Bioware are assholes, I'm not going to help you and just laugh at you when you have problems!" attitude from the community is extremely toxic and immature. I'd argue it's even worse than EAs/Biowares business practices right now.


  • GithCheater et Dirthamen aiment ceci

#33
FKA_Servo

FKA_Servo
  • Members
  • 5 555 messages

Now i might get killed for saying this, but in my honest opinion, the mistake was made when one buys in on a time limited platform.

Consoles have always been this way, there are no news in all this. At some point game developers and even Console developers stop supporting them.

 

The only real solution to your problem is getting a time unlimited platform, that being a PC or a Mac, which granted does suck when you currently have a console, but there are upsides and downsides to all platforms, and this seems to be the downside to yours.

 

Now when you purchased the product, I'm sure that they didn't write anything about future DLC support, and if the game is buggy, it sometimes does payoff to wait a little bit with buying it, and watch some reviews that take your platform into account.

 

However i can see it from your point of view. It must suck to have bought a game that isn't as enjoyable to play as you've expected it to be.

 

This is all well and good if we're talking between games. The problem is that they released the game, and all DLC available till now, on the old gen systems. Sure, they don't explicitly state that the DLC won't all be available, but until now, that's something I would have safely taken for granted.

 

If the game was limited to PC and new gen (it should have been), some people would have grumbled, but they understand that the world moves forward. Eventually, maybe they get a new PC or upgrade consoles, and then they get the game and play it.

 

Instead, they released a gimpy, ugly port that doesn't run well on systems that, honestly, aren't powerful enough to run it. Despite that, some people soldiered on through and managed to finish it. But now, they're withholding what will likely be the narrative payoff from all these players without warning, redress, or even apology?

 

That's a dirty move.


  • GithCheater, KBomb, Grieving Natashina et 3 autres aiment ceci

#34
Sidney

Sidney
  • Members
  • 5 032 messages
I'm still trying to figure out the issue with timed exclusives. People seem to want to pretend games aren't a business and money doesn't matter. If a timed exclusive makes > money than simultaneous releases, do it. Plus, is waiting really that horrible a problem? Sounds awfully immature to complain about getting the same thing only slightly later. Heck console exclusivity is a regular thing and this isn't even at that level.

Same issue with last gen. Buying the game is buying the game. You bought it, if you spent your money on it you thought it is was a worthwhile transaction. Period. They are done with you. If they do nothing else you made a rational decision to buy the game you've got nada to complain about.
  • Eronair aime ceci

#35
FKA_Servo

FKA_Servo
  • Members
  • 5 555 messages

I'm still trying to figure out the issue with timed exclusives. People seem to want to pretend games aren't a business and money doesn't matter. If a timed exclusive makes > money than simultaneous releases, do it. Plus, is waiting really that horrible a problem? Sounds awfully immature to complain about getting the same thing only slightly later. Heck console exclusivity is a regular thing and this isn't even at that level.

Same issue with last gen. Buying the game is buying the game. You bought it, if you spent your money on it you thought it is was a worthwhile transaction. Period. They are done with you. If they do nothing else you made a rational decision to buy the game you've got nada to complain about.

 

Of course, this will be their rationalization. But it's bad.

 

It's fine - and it would have been better - if they had ditched old gen systems flat out. But there was no indication (and no precedent) for them stopping DLC support midway.

 

They screwed up with this one, any way you put it.


  • GithCheater, GreatBlueHeron, Vroom Vroom et 1 autre aiment ceci

#36
Sidney

Sidney
  • Members
  • 5 032 messages

Of course, this will be their rationalization. But it's bad.
 
It's fine - and it would have been better - if they had ditched old gen systems flat out. But there was no indication (and no precedent) for them stopping DLC support midway.
 
They screwed up with this one, any way you put it.


Well there is -- if DLC doesn't sell they don't make more no matter what they said. If the last gen systems had sold enough DLC you can bet your bottom dollar they'd be making last gen DLC.
  • Eronair aime ceci

#37
Eronair

Eronair
  • Members
  • 16 messages

This is all well and good if we're talking between games. The problem is that they released the game, and all DLC available till now, on the old gen systems. Sure, they don't explicitly state that the DLC won't all be available, but until now, that's something I would have safely taken for granted.

 

If the game was limited to PC and new gen (it should have been), some people would have grumbled, but they understand that the world moves forward. Eventually, maybe they get a new PC or upgrade consoles, and then they get the game and play it.

 

Instead, they released a gimpy, ugly port that doesn't run well on systems that, honestly, aren't powerful enough to run it. Despite that, some people soldiered on through and managed to finish it. But now, they're withholding what will likely be the narrative payoff from all these players without warning, redress, or even apology?

 

That's a dirty move.

 

I won't call it a dirty move. The last gen consoles are old systems, and as you stated yourself, they could barely run DA:I in the first place.

I realize that laws aren't the same everywhere, but most places you can turn your game in for a refund within 7 days of purchase if the game doesn't run as promised on your system. That means that all who did buy it for last gen had that possibility.

 

As i stated in my earlier post, it sucks to have to purchase these things again, but such is the way of the consoles. Instead of beating down on BioWare for business practices that aren't going to change, focus on the things that can. Get a PC or mac, and this particular problem will never be evident again.

 

when it all comes to it, BioWare and EA have to turn a profit. Morally correct or no, if they don't make money they don't make games. And i must admit, i enjoy their games, so much that I'm still gonna buy the next one, hell if i had a last gen console and got a next gen, i would probably buy it again, since it's half price atm anyways.



#38
SirMisterKitty

SirMisterKitty
  • Members
  • 120 messages

I agree with the OP. At least people wouldn't have to rebuy I game they already own + a new console, that's just cruel and a lot of mulha for some.

I couldn't and can't afford it. I was lucky to even get a copy of DA:I for my PS3 which was this past Christmas.


  • GreatBlueHeron aime ceci

#39
KBomb

KBomb
  • Members
  • 3 927 messages

This is all well and good if we're talking between games. The problem is that they released the game, and all DLC available till now, on the old gen systems. Sure, they don't explicitly state that the DLC won't all be available, but until now, that's something I would have safely taken for granted.

If the game was limited to PC and new gen (it should have been), some people would have grumbled, but they understand that the world moves forward. Eventually, maybe they get a new PC or upgrade consoles, and then they get the game and play it.

Instead, they released a gimpy, ugly port that doesn't run well on systems that, honestly, aren't powerful enough to run it. Despite that, some people soldiered on through and managed to finish it. But now, they're withholding what will likely be the narrative payoff from all these players without warning, redress, or even apology?

That's a dirty move.


Well, this is pretty much spot on. Also, for people defending this decision by stating that dlc isn't gauranted for a game. That's true, except Bioware has already release dlc for the game and that included old gens.

When people purchased their game for old gens, they weren't aware that the game would be restrictive. After the first dlc release, there is a consumer assumption that the product they purchased would be complete. It isn't. If they had released no dlc whatsoever, that argument might have a leg to stand on. However, they did.

Bioware has announced that they are working on more dlc and stated that "they aren't finished with the story yet". Whether or not dlc is an optional purchase is a moot point. It is an option no longer available to a chunk of their customers. Therefore, their product is incomplete.

I wonder how many "defenders" would be so forgiving of Bioware if they had announced that because of a deal with Microsoft, PC and PS4 would no longer be receiving dlc. I can pretty much bet a month's salary that the song sung would be in a different tune.
  • GithCheater, moogie1963, GreatBlueHeron et 1 autre aiment ceci

#40
Eronair

Eronair
  • Members
  • 16 messages

So, I'll try and explain my reasoning behind not support the "rage" behind this decision from EA, and don't get me wrong, i think it's bad customer service and a terrible way of treating ones consumers. I just don't think EA and BioWare are the ones to throw the blame at.

 


When people purchased their game for old gens, they weren't aware that the game would be restrictive. After the first dlc release, there is a consumer assumption that the product they purchased would be complete. It isn't. If they had released no dlc whatsoever, that argument might have a leg to stand on. However, they did.

 

I would turn that phrase around and say that this argument has no leg to stand on. Since, what you paid for thus far, you have gotten. DLC is an optional addon to the game content that has it's own price tag. Not something that was promised on game release, and therefore not part of the original deal. Thus i don't see why BioWare (who isn't even responsible for the decision, EA-Games are) should reconsider making content for the old consoles.

 

I wonder how many "defenders" would be so forgiving of Bioware if they had announced that because of a deal with Microsoft, PC and PS4 would no longer be receiving dlc. I can pretty much bet a month's salary that the song sung would be in a different tune.

 

Now i can't speak for everyone, but as far as myself goes, you would loose that months salary. There are a ton of DLC exclusives, Game exclusives and so on, that I've never been able to play or have been cut of from because of my platform. In none of these cases have i requested a refund or demanded that i get special treatment because of my choice of platform.

I purchased a product, i got the full extend of what i paid for, and i was satisfied with it. I haven't paid for the DLC yet, and hence i cannot claim that it's a product i haven't received.

 

In this case, last gen console owners have not paid for the DLC part of the package, and it's not being made available for them. Which as i stated earlier must suck, and i can see why. But from there and to demand refunds, and free games, and stating that you didn't get the full extend of what you paid for is a far fetch, in my humble opinion.

 

If you ask me where the general real problem lies in all this, it would be with Sony and Microsoft. Both companies didn't make their consoles compatible with the last gen consoles games, for whatever reason they might have had for that. This has forced EA into making an unpopular decision because the consoles are fundamentally different from their predecessors. This would have prolonged the development cycle of the DLC, and probably would have meant that by the time it would have been released, everyone would have moved on to next gen consoles (or a large portion of people would have) and hence making their efforts for nothing. Or perhaps the fan base would have moved on to other games, making the DLC a none profit charity case for all platforms.

 

Now, i don't disagree with you on one point, and that is the fact that it's hurting the consumer, and that i totally agree on. I just don't agree on it being EA and BioWare that should receive the blame. When we consumers buy games at the end of a consoles lifespan, things like this are bound to happen, because game companies cannot justify supporting them throughout the development cycle, and neither can they justify leaving them out. 

The only permanent solution to never have this happen to you again, is to purchase a platform with an unlimited lifespan, such as a PC or Mac. I (again) realize that this info suck! but that's just basic facts. Even i as a PC user, have to spend 600$ on upgrading my computer from time to time. Thankfully however, i am on a time unlimited platform, and thus i do not have to repurchase the game.

 

Repurchasing the game, does sound like you have to give money (again) for the same product. But fact of the matter is, that the only thing that the last gen and next gen consoles have in common. Is the controller and the "Playstation" or "XBox" logo. So with a rough comparison. Demanding the game free for next gen consoles, would be the same as me demanding a free copy for a PS4 because the content isn't available for PC, which, i hope, everyone can see is a far fetch. 

And this brings me to my point. Harass Sony and Microsoft for not making a compatibility option on their consoles. Not EA and in extend BioWare, for making sound business decisions that pleases a far larger portion of their consumers. Remember, it's hard to please everyone, but it's easy to ****** everyone off.

 

(side note to the conspiracy people, it's not about maximising profits, it's about making a profit so they can start new project. New projects = new games = more fun for us)


  • Dirthamen et London aiment ceci

#41
KBomb

KBomb
  • Members
  • 3 927 messages

So, I'll try and explain my reasoning behind not support the "rage" behind this decision from EA, and don't get me wrong, i think it's bad customer service and a terrible way of treating ones consumers. I just don't think EA and BioWare are the ones to throw the blame at.


I would turn that phrase around and say that this argument has no leg to stand on. Since, what you paid for thus far, you have gotten. DLC is an optional addon to the game content that has it's own price tag. Not something that was promised on game release, and therefore not part of the original deal. Thus i don't see why BioWare (who isn't even responsible for the decision, EA-Games are) should reconsider making content for the old consoles.


Now i can't speak for everyone, but as far as myself goes, you would loose that months salary. There are a ton of DLC exclusives, Game exclusives and so on, that I've never been able to play or have been cut of from because of my platform. In none of these cases have i requested a refund or demanded that i get special treatment because of my choice of platform.
I purchased a product, i got the full extend of what i paid for, and i was satisfied with it. I haven't paid for the DLC yet, and hence i cannot claim that it's a product i haven't received.

In this case, last gen console owners have not paid for the DLC part of the package, and it's not being made available for them. Which as i stated earlier must suck, and i can see why. But from there and to demand refunds, and free games, and stating that you didn't get the full extend of what you paid for is a far fetch, in my humble opinion.

If you ask me where the general real problem lies in all this, it would be with Sony and Microsoft. Both companies didn't make their consoles compatible with the last gen consoles games, for whatever reason they might have had for that. This has forced EA into making an unpopular decision because the consoles are fundamentally different from their predecessors. This would have prolonged the development cycle of the DLC, and probably would have meant that by the time it would have been released, everyone would have moved on to next gen consoles (or a large portion of people would have) and hence making their efforts for nothing. Or perhaps the fan base would have moved on to other games, making the DLC a none profit charity case for all platforms.

Now, i don't disagree with you on one point, and that is the fact that it's hurting the consumer, and that i totally agree on. I just don't agree on it being EA and BioWare that should receive the blame. When we consumers buy a games at the end of a consoles lifespan, things like this are bound to happen, because game companies cannot justify supporting them throughout the development cycle, and neither can they justify leaving them out.
The only permanent solution to never have this happen to you again, is to purchase a platform with an unlimited lifespan, such as a PC or Mac. I (again) realize that this info suck! but that's just basic facts. Even i as a PC user, have to spend 600$ on upgrading my computer from time to time. Thankfully however, i am on a time unlimited platform, and thus i do not have to repurchase the game.

Repurchasing the game, does sound like you have to give money (again) for the same product. But fact of the matter is, that the only thing that the last gen and next gen consoles have in common. Is the controller and the "Playstation" or "XBox" logo. So with a rough comparison. Demanding the game free for next gen consoles, would be the same as me demanding a free copy for a PS4 because the content isn't available for PC, which, i hope, everyone can see is a far fetch.
And this brings me to my point. Harass Sony and Microsoft for not making a compatibility option on their consoles. Not EA and in extend BioWare, for making sound business decisions that pleases a far larger portion of their consumers. Remember, it's hard to please everyone, but it's easy to ****** everyone off.

(side note to the conspiracy people, it's not about maximising profits, it's about making a profit so they can start new project. New projects = new games = more fun for us)

I am not saying they should get a refund. I never stated that. Should there be some compensation? Absolutely. This argument that they shouldn't expect to receive dlc like every other platform, especially when dlc for their platform had already been released, is asinine.

When Bioware releases the game on the older platform, they did so with te knowledge that it wasn't up to snuff, yet gave no indicators that the older consoles would be or could be restricted. To say that they didn't know is hard to believe. They knew the game stretched the limits, I am sure when planning dlc, they knew it would break the camel's back. Whether it was Bioware or EA that made the decision to go ahead and release it knowing that the fan base would most likely be excluded from dlc is horrible and greedy. You can blame the manufacturers of the consoles and you can blame the fans for not foreseeing this dirty move, but at the end of the day, Microsoft and Sony didnt release a subpar product that was broken from day one and let a rather large portion of their fanbase go ignored and without support, only to tell them that unless they upgrade a console that cost nearly a half a grand, their story is sadly over. Then, the topping on the sundae, to announce it with cheer and excitement. There is no justification for this.

As far as the defenders not caring, you certainly are speaking for yourself. You obviously haven't read the threads here concerning exclusivity. I think my money is pretty safe.

Edit: Please overlook any typos, as I am typing this from my iPod. My phone had an accident involving a car backing up and squishing it. :(
  • GithCheater, vbibbi et GreatBlueHeron aiment ceci

#42
Eronair

Eronair
  • Members
  • 16 messages

I am not saying they should get a refund. I never stated that. Should there be some compensation? Absolutely. This argument that they shouldn't expect to receive dlc like every other platform, especially when dlc for their platform had already been released, is asinine.

When Bioware releases the game on the older platform, they did so with te knowledge that it wasn't up to snuff, yet gave no indicators that the older consoles would be or could be restricted. To say that they didn't know is hard to believe. They knew the game stretched the limits, I am sure when planning dlc, they knew it would break the camel's back. Whether it was Bioware or EA that made the decision to go ahead and release it knowing that the fan base would most likely be excluded from dlc is horrible and greedy. You can blame the manufacturers of the consoles and you can blame the fans for not foreseeing this dirty move, but at the end of the day, Microsoft and Sony didnt release a subpar product that was broken from day one and let a rather large portion of their fanbase go ignored and without support, only to tell them that unless they upgrade a console that cost nearly a half a grand, their story is sadly over. Then, the topping on the sundae, to announce it with cheer and excitement. There is no justification for this.

As far as the defenders not caring, you certainly are speaking for yourself. You obviously haven't read the threads here concerning exclusivity. I think my money is pretty safe.

Edit: Please overlook any typos, as I am typing this from my iPod. My phone had an accident involving a car backing up and squishing it. :(

 

As far as a know, not a single review has come out with a positive revision of DA:I for PS3 or Xbox one. It should have been apparent to the consumer that the game wouldn't run well on last gen consoles. So in retrospect, the people getting burnt by this, are also people who didn't read up on what they were buying.

 

As for the "don't blame the console makers" This whole compensation thing could have been avoided if there wasn't a compatibility problem people could purchase the next gen consoles and play the game. However there is, and such the solution must lay there.

 

I don't jump on the forums because i have to purchase a new graphics card to be able to run an expansion (and that might be the situation when the DLC comes out) i just purchase it and enjoy the game from there. 

 

I did read those threads, they were really entertaining. However, i also thought that was a lot of unneeded verbal abuse against BioWare and EA, and it didn't solve anything. Neither do i think that this will. :)

 

Now as i have stated many times. I can see how it sucks, but again. A little bit of consumer liability would be appreciated. If i read in a review "This game runs like crap on this platform" I don't buy it! (Batman: Arkham knight as an example) what people payed for the game they got, and deemed fair at the point of purchase. The same with JoH. Everything they paid for, they have gotten so far, and there have been reviews warning people about the state of the game on the last gen consoles.

 

Besides! where do you get 40+ hours of entertainment for 60$ besides games? it's a cheap price.



#43
Innsmouth Dweller

Innsmouth Dweller
  • Members
  • 1 208 messages

(...) So in retrospect, the people getting burnt by this, are also people who didn't read up on what they were buying. (...)

 

Are you serious? Because if you are, that's very, very sad.

 

I don't mind spending 500$ on a product. I do mind if marketing of this product involves disgusting practices and lack of transparency. If it does - I won't spend even 1c, the quality is irrelevant.


  • GithCheater et GreatBlueHeron aiment ceci

#44
KBomb

KBomb
  • Members
  • 3 927 messages

As far as a know, not a single review has come out with a positive revision of DA:I for PS3 or Xbox one. It should have been apparent to the consumer that the game wouldn't run well on last gen consoles. So in retrospect, the people getting burnt by this, are also people who didn't read up on what they were buying.

As for the "don't blame the console makers" This whole compensation thing could have been avoided if there wasn't a compatibility problem people could purchase the next gen consoles and play the game. However there is, and such the solution must lay there.

I don't jump on the forums because i have to purchase a new graphics card to be able to run an expansion (and that might be the situation when the DLC comes out) i just purchase it and enjoy the game from there.

I did read those threads, they were really entertaining. However, i also thought that was a lot of unneeded verbal abuse against BioWare and EA, and it didn't solve anything. Neither do i think that this will. :)

Now as i have stated many times. I can see how it sucks, but again. A little bit of consumer liability would be appreciated. If i read in a review "This game runs like crap on this platform" I don't buy it! (Batman: Arkham knight as an example) what people payed for the game they got, and deemed fair at the point of purchase. The same with JoH. Everything they paid for, they have gotten so far, and there have been reviews warning people about the state of the game on the last gen consoles.

Besides! where do you get 40+ hours of entertainment for 60$ besides games? it's a cheap price.


We'll have to agree to disagree, otherwise we'll just run in circles. I will say this: Before the release of this game, Bioware never mentioned that old consoles would have these issues. In fact, iirc, they said it would just be less NPC, some scenery downgrades and the like. If a company releases a game, you expect and with reasonable expectations that it will work and that if they release dlc, you'll have access to it.

If most of these people could afford new consoles, do you honestly think they would choose to play on older ones? Now they've spent money on a game they can't finish unless they spend $400+. That may not be much to some, but for others, that's a lot of money. Bioware released it knowing the risks, they didn't share those risks and now their fans are paying for it. It's shoddy business.

I play it on an Xbox One, but I completely understand their anger and frustration. This whole thing is dirty pool.
  • GithCheater, panzerwzh, Grieving Natashina et 1 autre aiment ceci

#45
Eronair

Eronair
  • Members
  • 16 messages

Are you serious? Because if you are, that's very, very sad.

 

I don't mind spending 500$ on a product. I do mind if marketing of this product involves disgusting practices and lack of transparency. If it does - I won't spend even 1c, the quality is irrelevant.

 

Well, as i stated on earlier posts, this is something that's basically to do with the platform. This is just the first console generation where DLC has played a big part.

a timelimited platform will have these drawbacks, this couldn't have come as a shock to anyone.

 

Even as we speak the next gen consoles are completely outdated, and by the time Nvidia release their pascal project, they will be part of the stone age. and then the same problem will arrive again.

 

However, as a PC user, i do have the option of leaning back, and point and laugh at this. Because this is evident throughout the development companies, and for what we know, last gen consoles can't even support the next DLC, and why should the rest of BioWares fans get a lesser experience because of the last gen consoles?

 

and as for me being "very sad" ... i think it's more sad that people don't investigate the choices they make when purchasing platforms and games. It is after all what lead to this. :)



#46
KBomb

KBomb
  • Members
  • 3 927 messages

Are you serious? Because if you are, that's very, very sad.

I don't mind spending 500$ on a product. I do mind if marketing of this product involves disgusting practices and lack of transparency. If it does - I won't spend even 1c, the quality is irrelevant.

It's probably best to just agree to disagree. There are some people who will defend a company and try to find justification for their transgressions no matter the reasoning or act.

I have to say though, seeing someone defend this action by blaming the fans is a new one lol. At least it's fresh.
  • moogie1963, GreatBlueHeron, Innsmouth Dweller et 1 autre aiment ceci

#47
Eronair

Eronair
  • Members
  • 16 messages

It's probably best to just agree to disagree. There are some people who will defend a company and try to find justification for their transgressions no matter the reasoning or act.

I have to say though, seeing someone defend this action by blaming the fans is a new one lol. At least it's fresh.

 

 

Will shall agree to disagree. :) However, I'm not blaming the consumer. The problem is brought to life by a lot of things, one of them being that the consoles are just old and may not support the new DLC. (in other words, i blame the console manufactures for not making a compatibility option)

 

I did state that it wasn't fair to the consumer, but that it was to be expected. Since the old consoles didn't have the juice to run the vanilla game in the first place.

I've never been burnt by a game developer in this fahion. But then again, i don't buy games that got a 4/10 in game reviews, because of their platform.

all I'm saying about the consumer is that one has to be careful what one buys. When you purchase a game with a shitty score, chances are your gonna be playing a shitty game. :)

 

But thanks for the Debate. :D



#48
GreatBlueHeron

GreatBlueHeron
  • Members
  • 1 490 messages
PC elitists: I am poor. The job I work doesn't pay much, so I cannot afford a new console, much less a gaming PC. Consumers always have the option to voice complaint. Telling us to shut up and take our lumps is not helpful at all. After all, YOU complain ALL THE TIME about consoles holding PC back. Take your own advice and shut it. You are entitled to NOTHING.

I will try to get a direct email address to EA. I understand the spirit behind petitions, but I think its more effective to directly complain and explain exactly WHY one will no longer support said company. Action is what is needed. If I can get that email address, I'll post it here. Little trolls who laugh and encourage bad business practices need not apply.
  • GithCheater aime ceci

#49
Panda

Panda
  • Members
  • 7 455 messages

why should the rest of BioWares fans get a lesser experience because of the last gen consoles?

 

Why should old gen Bioware fans get nothing so that some can get better experience? Doesn't seem fair to me.


  • GreatBlueHeron aime ceci

#50
FKA_Servo

FKA_Servo
  • Members
  • 5 555 messages

Will shall agree to disagree. :) However, I'm not blaming the consumer. The problem is brought to life by a lot of things, one of them being that the consoles are just old and may not support the new DLC. (in other words, i blame the console manufactures for not making a compatibility option)

 

I did state that it wasn't fair to the consumer, but that it was to be expected. Since the old consoles didn't have the juice to run the vanilla game in the first place.

I've never been burnt by a game developer in this fahion. But then again, i don't buy games that got a 4/10 in game reviews, because of their platform.

all I'm saying about the consumer is that one has to be careful what one buys. When you purchase a game with a shitty score, chances are your gonna be playing a shitty game. :)

 

But thanks for the Debate. :D

 

I'm a PC elitist too. From day 1, I've regarded releasing the game on old gen platforms as a cynical mistake. That said, people who bought this game day one probably didn't have any knowledge of how gimped the old gen versions were. They found that out themselves. And I can't think of any precedent for a developer stopping DLC mid cycle, so I don't know how they were expected anticipate that. I can think of a few precedents for developers offering free upgrades to a new gen version of a game they bought for old gen. Countless people in all these threads have brought them up.

 

I understand Bioware and EA's position, and it makes sense. If the scope of the forthcoming content precludes old gen release even more than the vanilla game did, well, I don't want to be held back either. However, I don't think they could have handled it any worse than they have. No apology, no elaboration, and no redress? Seriously.


  • GithCheater, moogie1963, Grieving Natashina et 1 autre aiment ceci