So, I'll try and explain my reasoning behind not support the "rage" behind this decision from EA, and don't get me wrong, i think it's bad customer service and a terrible way of treating ones consumers. I just don't think EA and BioWare are the ones to throw the blame at.
When people purchased their game for old gens, they weren't aware that the game would be restrictive. After the first dlc release, there is a consumer assumption that the product they purchased would be complete. It isn't. If they had released no dlc whatsoever, that argument might have a leg to stand on. However, they did.
I would turn that phrase around and say that this argument has no leg to stand on. Since, what you paid for thus far, you have gotten. DLC is an optional addon to the game content that has it's own price tag. Not something that was promised on game release, and therefore not part of the original deal. Thus i don't see why BioWare (who isn't even responsible for the decision, EA-Games are) should reconsider making content for the old consoles.
I wonder how many "defenders" would be so forgiving of Bioware if they had announced that because of a deal with Microsoft, PC and PS4 would no longer be receiving dlc. I can pretty much bet a month's salary that the song sung would be in a different tune.
Now i can't speak for everyone, but as far as myself goes, you would loose that months salary. There are a ton of DLC exclusives, Game exclusives and so on, that I've never been able to play or have been cut of from because of my platform. In none of these cases have i requested a refund or demanded that i get special treatment because of my choice of platform.
I purchased a product, i got the full extend of what i paid for, and i was satisfied with it. I haven't paid for the DLC yet, and hence i cannot claim that it's a product i haven't received.
In this case, last gen console owners have not paid for the DLC part of the package, and it's not being made available for them. Which as i stated earlier must suck, and i can see why. But from there and to demand refunds, and free games, and stating that you didn't get the full extend of what you paid for is a far fetch, in my humble opinion.
If you ask me where the general real problem lies in all this, it would be with Sony and Microsoft. Both companies didn't make their consoles compatible with the last gen consoles games, for whatever reason they might have had for that. This has forced EA into making an unpopular decision because the consoles are fundamentally different from their predecessors. This would have prolonged the development cycle of the DLC, and probably would have meant that by the time it would have been released, everyone would have moved on to next gen consoles (or a large portion of people would have) and hence making their efforts for nothing. Or perhaps the fan base would have moved on to other games, making the DLC a none profit charity case for all platforms.
Now, i don't disagree with you on one point, and that is the fact that it's hurting the consumer, and that i totally agree on. I just don't agree on it being EA and BioWare that should receive the blame. When we consumers buy games at the end of a consoles lifespan, things like this are bound to happen, because game companies cannot justify supporting them throughout the development cycle, and neither can they justify leaving them out.
The only permanent solution to never have this happen to you again, is to purchase a platform with an unlimited lifespan, such as a PC or Mac. I (again) realize that this info suck! but that's just basic facts. Even i as a PC user, have to spend 600$ on upgrading my computer from time to time. Thankfully however, i am on a time unlimited platform, and thus i do not have to repurchase the game.
Repurchasing the game, does sound like you have to give money (again) for the same product. But fact of the matter is, that the only thing that the last gen and next gen consoles have in common. Is the controller and the "Playstation" or "XBox" logo. So with a rough comparison. Demanding the game free for next gen consoles, would be the same as me demanding a free copy for a PS4 because the content isn't available for PC, which, i hope, everyone can see is a far fetch.
And this brings me to my point. Harass Sony and Microsoft for not making a compatibility option on their consoles. Not EA and in extend BioWare, for making sound business decisions that pleases a far larger portion of their consumers. Remember, it's hard to please everyone, but it's easy to ****** everyone off.
(side note to the conspiracy people, it's not about maximising profits, it's about making a profit so they can start new project. New projects = new games = more fun for us)