That said, Sim is right in that the forum mods here (although incompetent at times), are rather dispassionate and act in a professional manner. Which is a good thing.

I feel like moderators should moderate, impartially and fairly. Which seems to happen somewhat (although the mods are often ghosts in this corner of the forum).
However, what I would like to see is more discussion started, fostered and guided by the Booware Community Team, separate from moderation. On many successful forums, this is done in tandem with moderators, but rarely are they forums that are connected to a particular company.
For instance, RPG net or Somethkng Awful are forums for the sake of forums. While the BSN is a forum dedicated to strictly Bioware products (outside of OT).
In that light, I would expect Bioware would be more involved in conducting communication through this board, rather than viewing it as a bizarre echo chamber experiment from which to silently watch players howling and going slowly more insane by the day.