Well, first of all, I only got 3 hours for some reason, but that's another story.
So here's my suggestion: if you're going to offer a timed trial instead of a more traditional demo that merely cuts you off once you've hit some sort of in-game milestone, then the character creation screen shouldn't count against your time.
I actually never even got to play the game at all! I realize it's my own fault for leaving the game on character creation while I went and did stuff with my family, but in truth, at least a good hour of that time I spent actively creating characters.
Character is everything in BioWare games, and from what I've read, I'm not nearly the only one who tried and failed to make a character that he liked on the first try. I'm not going to invest six hours of my life into a game with a character I'm going to hate. I can easily spend an hour or two just trying to get the character right. That's important to me, and it affects my entire relationship with a game.
So I don't really feel like time spent in character creation should count against your trial time. Just for future reference. I wanted to try the game.





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