19 réponses à ce sujet

[Lady Artifice]

This is more of an inquiry than it is feedback, because I'm not very tech savvy. If all of my play throughs have ended up with corrupted saves, is that an issue with the game or just my Xbox? 

[katerinafm]

All your playthroughs? o.o That doesn't sound right. Have you updated your console and game with all the patches?

[Lady Artifice]

Every time I've received an update alert, I've accepted and waited for the patch to download. 

 

It's not every save for the record, I'm still able to load the most recent save in most play throughs, but there are at least a few corrupted saves for every character. 

[ProphetOfDoom666]

This is more of an inquiry than it is feedback, because I'm not very tech savvy. If all of my play throughs have ended up with corrupted saves, is that an issue with the game or just my Xbox?

I own the xbox one version and never had any corrupted saves in my playthroughs.But here is what i do to avoid such things.
Don't override a save too often, better to create a new hardsave and delete the ones you don't need.That helped me alot of 360 games aswell as xbox one games to avoid corrupted saves.I never had any corrupted saves in all my 20 years of playing games.Also, if you get a corrupted save at some point it is likely to carry over to the new save.It doesn't have show imediately but it will.So there might be a combination of quests, dlc etc that corrupts the save.Try to remember what you did the last few hours before your save, saves became corrupted.A certain quest for example that you completed on your playthroughs.Maybe that way you can narrow it down.

A corrupt save game is usually a software problem.

[Lady Artifice]

I own the xbox one version and never had any corrupted saves in my playthroughs.But here is what i do to avoid such things.
Don't override a save too often, better to create a new hardsave and delete the ones you don't need.That helped me alot of 360 games aswell as xbox one games to avoid corrupted saves.I never had any corrupted saves in all my 20 years of playing games.Also, if you get a corrupted save at some point it is likely to carry over to the new save.It doesn't have show imediately but it will.So there might be a combination of quests, dlc etc that corrupts the save.Try to remember what you did the last few hours before your save, saves became corrupted.A certain quest for example that you completed on your playthroughs.Maybe that way you can narrow it down.
A corrupt save game is usually a software problem.

Thank you. I'll keep that in mind for the future.

[Jeremiah12LGeek]

Hopefully this is not related to the corruption and cascading corruption issues that plague Xbox 360 hard drives.

 

Here are a few suggestions that may, or may not, make a difference. Some of these apply to Xbox 360 specifically, and I'll separate those. I don't know if any of the issues are still present with the hard drives for XBone.

 

Hard Drives in general

 

- Try and avoid using more than 50% of your total hard drive space. A hard drive that is less than 50% full will work efficiently. Depending on the age of the hardware/software involved, the impact on read/write speed will vary, but as a hard drive exceeds 50% capacity, it begins to lose efficiency. The closer a hard drive gets to 100% capacity, the more inefficiencies begin to impact read/write speed. Files are also more likely to be corrupted during a save overwrite if the hard drive is near-full.

 

Xbox 360 (and possibly XBone)

 

- Delete any and all corrupted files as soon as you discover them. This is very important. The 360 suffers from a cascading corruption failure issue that was never addressed before Microsoft released the XBone. I don't know if XBone uses a similar proprietary system that is also prone to the corruption issue, so to be safe, I would delete all corrupted files.

 

On XBone, I don't know how to delete corrupted files from the hard drive, or even check if they are corrupted. I know how to do so on the 360, but the XBone severely limits the player's access to individual files. If you can tell which ones are corrupt in-game, I think you may only be able to individually delete them from there.

 

All of that was what I started doing after my 360 hard drive failed, taking 8 years of save games for everything from DA:O to Mass Effect 3 with it. It was actually a Microsoft employee who explained the cascading corruption failure problem to me, which was somewhat surprising.

[ProphetOfDoom666]

Thank you. I'll keep that in mind for the future.

You're welcome also i forgot to meantion about the autosaves.If you get your autosaves corrupted then it might be wiser to load the game directly from a hardsave.A autosave is overriden 50 or more times during a long play session, so that might pile up junk data etc.So make a new hardsave at the end of each session and load your game directly from that hardsave whenever you continue.

[Lady Artifice]

Hopefully this is not related to the corruption and cascading corruption issues that plague Xbox 360 hard drives.
 
Here are a few suggestions that may, or may not, make a difference. Some of these apply to Xbox 360 specifically, and I'll separate those. I don't know if any of the issues are still present with the hard drives for XBone.
 
Hard Drives in general
 
- Try and avoid using more than 50% of your total hard drive space. A hard drive that is less than 50% full will work efficiently. Depending on the age of the hardware/software involved, the impact on read/write speed will vary, but as a hard drive exceeds 50% capacity, it begins to lose efficiency. The closer a hard drive gets to 100% capacity, the more inefficiencies begin to impact read/write speed. Files are also more likely to be corrupted during a save overwrite if the hard drive is near-full.
 
Xbox 360 (and possibly XBone)
 
- Delete any and all corrupted files as soon as you discover them. This is very important. The 360 suffers from a cascading corruption failure issue that was never addressed before Microsoft released the XBone. I don't know if XBone uses a similar proprietary system that is also prone to the corruption issue, so to be safe, I would delete all corrupted files.
 
On XBone, I don't know how to delete corrupted files from the hard drive, or even check if they are corrupted. I know how to do so on the 360, but the XBone severely limits the player's access to individual files. If you can tell which ones are corrupt in-game, I think you may only be able to individually delete them from there.
 
All of that was what I started doing after my 360 hard drive failed, taking 8 years of save games for everything from DA:O to Mass Effect 3 with it. It was actually a Microsoft employee who explained the cascading corruption failure problem to me, which was somewhat surprising.

Well, now I'm nervous. In retrospect, I should have deleted all the corrupted saves as soon as I saw them. That seems obvious now, but I guess I was hoping I could recover them somehow.

I don't know how long they were there, because I haven't played the SP campaign in about a week, and I'll have wait until I get home from work before I can get rid of them.

I hope I haven't just left the rest of my saves to be corrupted.

[Lady Artifice]

This is obviously an issue not related to the game. I apologize for cluttering the section, guys.

[Jeremiah12LGeek]

I hope I haven't just left the rest of my saves to be corrupted.

 

The odds are in your favour, I think. In the sense that if you had been on the cusp of any kind of disaster like the cascading failure, it would happen very quickly. Basically, all at once, as I understand it. So, if they've been corrupted for a week, and you can still boot up your XBone, chances are you're not looking at what happened to me.

 

This is obviously an issue not related to the game. I apologize for cluttering the section, guys.

 

I wouldn't necessarily make that assumption. I'm on XBone, and I had save issues with DA:I that I haven't had with any other game - specifically related to the auto-save function. I actually made a thread about it, asking them to allow us to reduce the autosave frequency, or allow us to temporarily shut it off until they fixed the issues with it.

 

They did ultimately patch the problems that I was having, but that doesn't mean there couldn't be other, related issues that still create problems with save files.

 

The main thing is to remove every corrupted file that you can find. If we were talking about a PC, I'd defer to someone else as to whether the files could be repaired. But in the case of Xbox (any of the three models) I am unaware of any way to repair files once they are corrupted. Pretty much all file repair functions that any Xbox uses are a process of deleting the corrupted file and then re-creating it via download or update.

[Jeremiah12LGeek]

Actually, I lied. There is one thing you could technically do. I don't know enough to recommend it, but I'll mention it before I forget.

 

I believe you can actually use a USB key (or some similar) to move your "save files" from the XBone hard drive. You can only move all of them together, as far as I know, not individual ones.

 

If you were to copy that to a USB, you could then delete the files via the dashboard. From there, it may be possible to repair the files using a PC. From what you're saying, though, it's probably not worth the effort to try. If you have functioning save files that are current enough that you don't feel like you're losing much, it probably makes more sense to just immediately delete the corrupted ones.

 

If the problem were to occur again, after all the corrupted files have been deleted, I would escalate it to EA Support (not Answer HQ, but the callback option, which is actually a pretty good service, in spite of EA's reputation.) You could also contact Microsoft Support. Most of the troubleshooting would be the same from either source, but once you got past that, they would be in a better position to determine if the issue is with the OS, hard drive, or DA:I.

[Lady Artifice]

So the cascading corruption issue would be so debilitating that I wouldn't be able to boot up the console?

I don't know if it's been a week, but I only saw it last night. Maybe I discovered it as it was happening.

This is making me want to ask to leave work early to check. Shoot, I should have deleted them all. I don't know what I was thinking.

Oh, well. I guess that it would have happened by now anyway. I'll update the thread just on the chance that it's a game issue people should watch out for.

[Lady Artifice]

Actually, I lied. There is one thing you could technically do. I don't know enough to recommend it, but I'll mention it before I forget.
 
I believe you can actually use a USB key (or some similar) to move your "save files" from the XBone hard drive. You can only move all of them together, as far as I know, not individual ones.
 
If you were to copy that to a USB, you could then delete the files via the dashboard. From there, it may be possible to repair the files using a PC. From what you're saying, though, it's probably not worth the effort to try. If you have functioning save files that are current enough that you don't feel like you're losing much, it probably makes more sense to just immediately delete the corrupted ones.
 
If the problem were to occur again, after all the corrupted files have been deleted, I would escalate it to EA Support (not Answer HQ, but the callback option, which is actually a pretty good service, in spite of EA's reputation.) You could also contact Microsoft Support. Most of the troubleshooting would be the same from either source, but once you got past that, they would be in a better position to determine if the issue is with the OS, hard drive, or DA:I.

There are things I wish I could save. Best case scenario, there's a few characters I'm going to need to recreate. But I wouldn't know how to begin restoring corrupted files, and I don't have a PC in the first place, just a macbook, which I don't think can do that.

Thank you for the tips, though. I think I understand the general topic of save file and xbox maintenance a little better at least.

[Jeremiah12LGeek]

So the cascading corruption issue would be so debilitating that I wouldn't be able to boot up the console?

 

I'm fairly sure the problem is specific to the proprietary system from the 360, but I honestly don't know if the hard drives for XBones were designed to avoid the issue. Either way, the odds are very low that you have to worry about it (but yes, the failure basically turns the hard drive into a paperweight. Reformatting it at that point isn't possible.)

[Jeremiah12LGeek]

There are things I wish I could save. Best case scenario, there's a few characters I'm going to need to recreate. But I wouldn't know how to begin restoring corrupted files, and I don't have a PC in the first place, just a macbook, which I don't think can do that.

 

Then deleting them is definitely the way to go.

 

It is possible to access Xbox files via a DOS/Windows PC ('cuz Microsoft) but doing it with a Mac probably isn't.

[Lady Artifice]

Weird thing. The corrupted files seem to have been deleted without my help. My sense of alarm was apparently unwarranted, though I still lost those saves. 

 

How the saves went away on their own without a patch, I have absolutely no explanation for. 

[Jeremiah12LGeek]

I almost want to suggest that you contact support and tell them about it, anyway.

 

I would guess that the "enumerating save files" process that was added in one of the patches is probably responsible for removing the saves from the character directories. I don't know if that means the corrupted files were deleted, or merely hidden.

 

Are all the characters still there, or did some of them disappear?

 

You know what I just remembered. I don't like this about it, but XBone has a new system for cloud saves that automatically backs up all your saves. I don't know how it works, and apparently not many people do, because it isn't user friendly.

 

If you wanted to, you could contact Microsoft support first, and ask them to talk you through how to use the cloud backups to try and rescue your saves, if possible. You might hopefully find out what happened, and maybe even could recover some of your lost data.

[Sunnie]

Just FYI, you can not fix corrupted/broken save files, on any platform.

[Lady Artifice]

I almost want to suggest that you contact support and tell them about it, anyway.

 

I would guess that the "enumerating save files" process that was added in one of the patches is probably responsible for removing the saves from the character directories. I don't know if that means the corrupted files were deleted, or merely hidden.

 

Are all the characters still there, or did some of them disappear?

 

You know what I just remembered. I don't like this about it, but XBone has a new system for cloud saves that automatically backs up all your saves. I don't know how it works, and apparently not many people do, because it isn't user friendly.

 

If you wanted to, you could contact Microsoft support first, and ask them to talk you through how to use the cloud backups to try and rescue your saves, if possible. You might hopefully find out what happened, and maybe even could recover some of your lost data.

 

That's my big concern now, that they're just hidden and I still have corrupted files hanging around, all insidious like. 

 

All characters are still there, but two of them are hanging on just by a single auto save each. D'you think I should delete that, to be on the safer side? 

 

I will try Microsoft support. 

[Jeremiah12LGeek]

That's my big concern now, that they're just hidden and I still have corrupted files hanging around, all insidious like. 

 

I wouldn't worry about that. I was mostly curious as to which the "enumerating save files" process does and thinking aloud. If the files cannot be accessed by anything, they are basically dormant. I know I sounded kind of alarmist with that "cascading corruption fail" stuff but that is a specific issue that you're definitely not dealing with. Your symptoms no longer fit that scenario at all.

 

A corrupted file may not work, and it can cause secondary problems if a program is using it, but if it's just sitting there, it's not like a virus, so it won't cause any harm (someone may correct me if there's something I'm not thinking of.)

 

All characters are still there, but two of them are hanging on just by a single auto save each. D'you think I should delete that, to be on the safer side? 

 

Actually, no.

 

If you're looking for the safest option, I'd contact support first, and describe the problem to them. I'm on the fence as to which one to go with first, but as long as you're talking to someone on the phone, I can say that all but one of my phone support experiences with Microsoft and EA have been positive. With that same one exception, they have always helped me understand the issue, even if they were unable to solve the problem.

 

What I would do with the characters that only have an auto save, personally, is load that save, and then create a manual save. That would accomplish two things. It creates a second save that won't be overwritten by the autosave, and it allows you to test and see if the issue repeats itself. At this point, I think we can probably safely assume that the only risk is to your Dragon Age files, unless you have seen this problem with save files for your other games (you may want to do some checking, if you haven't.)

 

If what happened is an isolated incident, whatever the cause, then the safe thing to do is have the extra save. If what happened is an ongoing issue, then the safest of options is to do as little as possible until you've advanced further down the road with support.

 

It may end up being a lot of work for nothing, but as someone who was devastated when my 360 hard drive failed and I lost 8 years of save games, I am inclined to err on the side of caution with this kind of thing.