Except her plot isn't resolved unless if you complete it one way or another and therefore Sera learns literally nothing.
While I wouldn't know about that at the present time, it has seemed to me so far like Sera's mind cannot be changed, about anything.
There are characters in this game and in other games by BioWare who you can say things to which make them go "Huh, I actually hadn't thought of it that way before." Like people you can actually be an influence on, for better or worse.
There are also characters who end up changing their minds by themselves. For example, they find out something they didn't know before, and they say "Damn, now that I know this, it changes everything. This proves that what I believed before was wrong."
And then there are people like Sera: people who pretty much ignore everything you say to them and tell you you're wrong if you disagree with them (with varying degrees of obnoxiousness). I can't stand characters like that, yet for some completely illogical reason I recruit them anyway on subsequent playthroughs even though I know how annoying they are to me. I guess it's a compulsive need to have a full party or something.
I've been thinking about why she irritated me so much here. I went over what I did the first time I did the mission before I went back and did it over.
As you know if you've played DA:I, there are a lot of situations which are not black and white. It's important to get all the details and consider all the relevant information before figuring out how you want to proceed.
So in this particular mission, Sera's telling me that some people have it rough, without telling me more than that, and says "Hey, send some troops there, that'll make everything better."
Now, if I'd known more, I would have realized why it would NOT make everything better, but at that point I only knew what Sera and Cullen told me. So I was like "All right, why not?"
If it had ended there, with me getting the Influence reward and being told the situation had calmed down at the war table, I wouldn't be complaining today.
BUT. It doesn't end there. We go to meet Sera's contact. If you respond to his being panicked by picking the "Calm down, I can help" option he says, and I quote:
"Help? Had enough help! I complain about a fight and suddenly I'm an agent or something!"
Now, I took this to mean "Damn it, whatever you did, you just made things worse for me! All I did was talk about how much it sucked that we were caught in the middle of this fight, and then suddenly all this stuff happens that winds up getting me arrested, interrogated, and coerced into luring you into a trap here! Thanks for NOTHING!"
At that point I'm like "Well, damn. Maybe I shouldn't have gotten involved..."
So the scene progresses and he gets shot full of arrows (which I fully acknowledge was a "kick the dog" moment for Harmond) and I'm expecting at that point that I just need to kill a bunch of mooks and call it a day.
But after the fight's over, I hear a guy asking to talk things over. Now, I am in the habit of talking things over with people before deciding on a course of action. I don't do things impulsively with incomplete information. For example, back in DA:O, it would have been a huge mistake for me to think "Well, werewolves are killing and infecting elves, and werewolves are monsters, so I'm just gonna kill all the werewolves without even bothering to listen to their side of the story or bothering to talk to them."
Right, so I begin conversing with Harmond, and he starts saying things which make the situation morally murkier than it previously seemed. I say to him "You killed people," and he comes back with "Yeah, I did, but I only started doing that after a HUGE INQUISITION ARMY showed up on my doorstep, which I took as a threat. And then after that problem went away, I was trying to find out who was responsible."
I had to concede that I would feel threatened and provoked too if a huge army marched over what I considered to be my land.
And I'm asking him what exactly was going on in Verchiel. So he's telling me "We were fighting over this land, that's what nobles do, and yeah, some people got moved, but that's just how it's done..."
So I'm trying to get a complete picture, but before I can do that, Sera flips out and beats him to death.
After which, she has some choice words for me because I wasted time talking to the guy instead of killing him right away.
And I'm thinking "All right, what the hell?! This whole bloody series has been conditioning me to not take things at face value, to learn all I can before acting, and now you're telling me that I should just blindly take everything you tell me at face value? That if you point at a guy and say 'kill', I'm supposed to do your goddamn bidding like I'm your attack dog? Kiss my ass, lady."
I think that's what got to me, and that contributed to my desire to see Sera unhappy. Which is not to say that I don't care at all about NPCs--on the contrary, in my Renegade playthroughs of the Mass Effect games there were some actions I was just unable to bring myself to perform because I felt too sorry for the NPCs who would suffer as a result. In this case, however, what's the worst that happens? Status quo resumes? We aren't talking about a massacre going on here. We are talking about people being downtrodden, and another thing that the DA franchise has conditioned me to accept is that I cannot save everybody, which reflects real life. I've had to accept in the past that I couldn't help all the casteless dwarves, that I couldn't help all the oppressed city elves, that I had to choose between Amaranthine and Vigil's Keep because I couldn't defend both, that no matter what my Hawke did in the second game a whole lot of innocent blood would be spilled and I'd be unable to prevent it, etc.
I'm sorry if I'm desensitized to the point where a vague statement that "little people are being hurt somewhere" doesn't outrage me to the point that I feel really motivated to do something about it. Here's the kind of thing that outrages me and motivates me to do something: the stories about the Qunari re-educators and their methods. That is nightmare fuel. That makes me hate the Qun and makes me wish I could save people from being "re-educated". Or the stories Fenris told in DA2 about what it was like for slaves in Tevinter. That made me wish I could help. But if I just hear the word "displaced", then it doesn't make my list of top ten or even top one hundred problems that need solving in Thedas.
This. A million times over. I want a "punch Sera" option so badly. Seriously, why is there a "punch Dorian" option, but no "punch out the obnoxious twit" option?!
If I had to pick just one I would want an option to punch Vivienne, actually. But that's another thread in itself....