20 réponses à ce sujet

[Starhaus]

Yes, I logged in with my main account persona/email, the same used to register in the Cerberus network.  And yes, I went to the "redeem promotional code" page, just off of the profile page.     I received 3 codes from Steam, the vendor from which I downloaded ME2, (1) a promo key, (2) Cerberus key, (3) Game key.   

I believe I successfully used the Cerberus key, although I am not exactly sure what the confirmation of that would be, as it directed me to my account here at Bioware.   So at least it passed some sort of activity on that might be considered to be "progress" in the system.    Also the game itself is active, so although I never directly entered the Game key, presumably that must have been automatically passed through.

The problem seems to be the promotional key.   First problem: when logged in properly, every time I move to a new page in this website I must re-enter my login.    When I go to the "redeem promotional code" page, I must also re-log in.   To write this post, I had to re-log in.   Second (and primary) problem: entering the 16 digit "promo key" (4 groups of 4 alphanumerics separated by dashes) in the promotional code box simply returns me to the login screen.   Logging in again simply returns me to the profile page.   I end up endlessly entering the "promo key" with no progress in the system.

How do I use my promo key to get the dlc associated with the pre-order promotional from Steam?

[Bane]

I would guess the Steam key is entered like the rest of the keys, but I didn't buy it through Steam so I can't say for sure.

You can go to Profile > Your registered game promotions in the left-hand pane to see which items have been successfully redeemed. There should be download links for those items on that page as well.

[Starhaus]

I think I resolved the issue. Apparently, Steam does not automatically register the game with your web network, although it does permit local play readiness. I had to manually register the "game key" on your website here by going to the "Register Games" option under "Profile" in the sidebar to the left. New instructions have appeared there which clarify that the 20 digit "game key" is the code required to register with your website, although it still did not clarify that it was the required first step before any DLC could be accessed, even with a separate "promo code".
The current system is inconsistent and confusing. The free DLC content can be downloaded without registering the game, but the promo code DLC can not even with a correct promo code. That is confusingly inconsistent and not well-documented.

So here is the exact sequence of events that has to occur for people with several registration codes associated with their purchase:

(1) Use the "Cerberus key" or code to log into whatever this web network is, - it apparently will use any old Bioware or EA Id you may have had previously, or you can create a new Id. The Cerebus key is a 16 alphanumeric, possibly split up into 4 groups of 4 digits separated by dashes. I don't think it matters if you use dashes or not, although it is easier to check your typing if you put the dashes in.

(2) Once in this Bioware site, log in (and stay logged in) with your chosen Cerberus/Bioware Id.

(3) Open the drop down menu in the sidebar to the left under "Profile" and scroll down to "Register Games". Select the proper game and enter the "Game Key" or code for it. This will be a 20 digit alphanumeric code, possibly split up into 5 groups of 4 digits separated by dashes. I don't think it matters if you use dashes or not, although it is easier to check your typing if you put the dashes in. You must finish this step before loading any paid-for or promotional DLC from this website. Even though you can download free DLC for ME2 without registering the game, all promotional DLC can only be accessed after manually registering ME2 here at this website.  It's confusing, but that's how they designed it.

(4) After registering the Game Key (or DVD code or equivalent name), then go to the "Redeem Promo Code" under "Profile", the same menu from which you found the option to "Register games". Enter your 16 alphanumeric (4 groups of 4 digits separated by dashes) "Promo Key" or code. I don't think it matters if you use dashes or not, although it is easier to check your typing if you put the dashes in. If you have not yet manually registered the game, then you will not be allowed to download any promo dlc and nothing will happen.

(5) After each promo key is entered, the website will automatically send you to the page to download the DLC which corresponds to the promo key you used. In my case, it showed the Inferno Armor DLC and a download button.

Modifié par Starhaus, 27 janvier 2010 - 07:59 .

[astrallite]

Does your Mass Effect 2 "Game Key" work? The Cerberus and Promo Key work for me but not the game key, which I assume is tied to the inferno armor.

[jake127]

I follow the instructions as they are out on the cerberus card and the terminus gear card, but nothing really changes, what was the point of getting a new game?

[Starhaus]

Steam gives you a 20 digit "Game Key", without dashes, all one alphanumeric. When entering it to register ME2 at this site, however, I used dashes to make it easier to double-check as I was typing it in. This site either will accept dashes when inputing game keys or requires it, somehting I have not cross checked as I really didn't want to keep wasting time re-registering the same game over and over in an experiment that should have been done by Bioware web designers. However, I think those web designers would have to be awfully retarded not to anticipate the useage of both input methods (ie. with or without dashes).

Modifié par Starhaus, 27 janvier 2010 - 08:02 .

[astrallite]

Yeah, I don't know, the key doesn't work. I've tried dashes every 4 letters and just the letters alone.



I've only gotten the cerberus and promo keys to work.



I may pass on the CE of future Bioware games. Dragon Age and ME2 both failed on me in regards to promo codes.

[astrallite]

Hmm...odd I did it through the EA website and now its showing up.

[Starhaus]

@astrallite Hmm, your experience doesn't make sense, unless the web devs are continually messing with the procedures as we speak. An hour ago I was completely unable to use the "promo key" code without registering the game first (using the "game key"). It's like putting on your socks before your shoes. You can't put your socks on after you put on your shoes, - it seems to only work if you do it in the right order.



If you couldn't register your game, then you won't be able to download the promo DLC. If you already downloaded the promo DLC, then that means you have already successfully registered your game.

[ShrineGuard]

My promo key is having issues too. It's the only key I have that doesn't work, with the system telling me that the key has already been used.

[Starhaus]

If you already used your promo code then go to the "Registered game promotions" under "Profile" in the sidebar menu at the left of this page. It should list your downloadable content. Apparently, once registered, you can download the content as often as you want.



Before I figured out I had to register my game manually on this site first, I was still able to download the *free* (not promotional) DLC, the Zaeed and Normandy Crash Site modules. That is what is confusing, - you apparently don't have to register your game before getting the ordinary free DLC, but you do have to register to get the "free" promotional DLC.

[akaliel]

I did the same thing as you Starhaus. But didn't use the Game Key to register the game here. I did enter my Promo Code into the Redeem site and the Cerberus code ingame for Cerberus. I downloaded all 6 files from the social site and installed them. I'm not sure if I need to register the Game Key yet. I haven't played far enough to know if I have the DLC. I was told that I can check in my locker in the Normandy but apparently I need to go to some planet before I can go to the Normandy. Whatever. This whole DLC setup is one giant mess.

[ShrineGuard]

Starhaus, the problem is that I never actually used the promo code, so the DLC isn't in my account. It isn't in another account (of mine anyway) either because I got the "key used" error the very first time I plugged the code in.



Perhaps the code somehow ended up used by someone thanks to a typo? Or for a more nefarious reason, I don't know.

[Starhaus]

ShrineGuard wrote...

Starhaus, the problem is that I never actually used the promo code, so the DLC isn't in my account. It isn't in another account (of mine anyway) either because I got the "key used" error the very first time I plugged the code in.

Perhaps the code somehow ended up used by someone thanks to a typo? Or for a more nefarious reason, I don't know.

Given that I was unable to use my "promo key" until I had actually registered the game at this site using the "Game key",  - that would suggest that the two may be linked ... or not.   Its possible they simply added the step of registering the game first as an exercise in bureaucratic whimsy if there is no actual connection between the numbers, ie. a promotion can only be used by the person with the correct game key.

Its quite likely, given your experience, the two numbers are simply separate codes with no internal reference to the other, which would make theft easier.    Generating a promo code from a specific game key would not absolutely ensure against theft, but it would mean someone would have to correctly guess both a game key and a matched promo code, or have the conversion key to complete a theft. 

[jsfireman]

does anyone know if the codes from dragon age will automatically be on my copy of me2

[Starhaus]

jsfireman wrote...

does anyone know if the codes from dragon age will automatically be on my copy of me2

I don't understand.  What would DAO codes have to do with ME2?

[jsfireman]

probably should have given more info the codes from dragon age were included in the collecters edition of that game it allowed for blood dragon armor do i need to actually start a game in me2 to see if it is there? my login account says that the code i tried to redeem has already been used

[jsfireman]

think i have it figured out thanks

[ShrineGuard]

Starhaus wrote...

Given that I was unable to use my "promo key" until I had actually registered the game at this site using the "Game key",  - that would suggest that the two may be linked ... or not.   Its possible they simply added the step of registering the game first as an exercise in bureaucratic whimsy if there is no actual connection between the numbers, ie. a promotion can only be used by the person with the correct game key.

Its quite likely, given your experience, the two numbers are simply separate codes with no internal reference to the other, which would make theft easier.    Generating a promo code from a specific game key would not absolutely ensure against theft, but it would mean someone would have to correctly guess both a game key and a matched promo code, or have the conversion key to complete a theft. 

I was personally able to register my one working DLC code before registering the game code, for whatever reason.  In any case, seeing as how my probably isn't common, it looks like my only solution is to go through EA support.  I've got a question in via e-mail, but I'd love to do the live chat if, you know, it didn't cancel it when the countdown hit 0.

Modifié par ShrineGuard, 27 janvier 2010 - 08:54 .

[Schiffydude]

I redeemed my code for the Shale Quest but when I go on the game to download it, it doen't appear on downloadable content. Whats going on?

[Kepha]

Schiffydude wrote...

I redeemed my code for the Shale Quest but when I go on the game to download it, it doen't appear on downloadable content. Whats going on?

This is a Mass Effect Forum.  Dragon Age Forums are thataway:  http://social.biowar...um/1/subindex/7  See the Technical Support forum for your platform for help with DLC.  (And if its a PC issue I'll probably see you over there.)

Modifié par Kepha, 12 février 2010 - 07:11 .