That's the exact opposite really. You are putting intentions to my words that I do not have.
I'm not arguing against what you feel, you are saying that what they did is poor PR. From what I see, it is not, the announcement was handled in perhaps the best way possible (with the assumption that the closing of the forum was nothing that was going to change).
https://en.wikipedia...ublic_relations
They were polite. They closed the forum quickly possibly to prevent protests or bad behavior from occuring. They left this thread open so they weren't censoring things--and, if the PR wasn't handled well, this would have spilled over and gotten covered by news sites. And people were able to create at least one alternate forum, which means there was minimal impact to that community. The fact that it hasn't tells me this is a minor thing that will probably not affect how most customers view Bioware. It might affect a few people's perceptions, but it depends on how many people are upset about it. So far, I haven't see too much impact on the main forums.
PR is not always giving the people negatively impacted by decisions "warm fuzzies". I wasn't arguing that you shouldn't be disappointed with the decision, but that this was some kind of "Bad PR". Strictly speaking, it wasn't bad PR.
I've only posted in the off topic Lobby section a couple times myself, but I've lurked there so many more countless times than that and I've enjoyed enough of the thread discussions there to be able to say it is truly a shame that EAware has reached a decision where they feel it's clearly something that ultimately benefits themselves overall and their userbase doesn't even enter in to the equation, which is exactly what long time gamers like myself expect to see whenever EA is involved.
Of course, we don't know how much this actually benefits them. The problem with Goodwill is that "goodwill plus the price of a cup of coffee gets you a cup of coffee". Goodwill is only useful if the company is healthy and focused on its primary goals.
I see this argument brought up all the time when a popular thing is dropped, but the people who are always saying "the're eliminating the goodwill" don't always see things outside of their own perspective. I've seen people declare these types of things when a feature was dropped or if they had a bug that it would "impact the next release", and it doesn't. (To think of something easy--people saying, for instance, that the lack of Linux release for the Divinity Kickstarter would cause ill-will for the second kickstarter--but it was such a minority it didn't have that much of an impact).
How could that affect things with this decision--well, let's say (making a guess why they did it) that there's a mandate to reduce forum maintenance costs by 25% across the board, either due to costs or to allocate more resources to web sites or social media. Well, I'm sure Bioware looked at the traffic and types of posts here and came up with the best decision they could, as well as measuring things like the potential downsides.