(Mostly in order.)
1. Unlock The Lobby, and restore the RP forums for the people who used them.
2. If someone from EA asked me to find ways to reduce site traffic because of no profits, I would say this:
"You do not understand the value of these forums because they aren't quantifiable to you. You are looking at them the same way one looks at a revenue stream, and that is not an effective way to look at them. They are a common space used for a wide variety of reasons, many of which add value to BioWare and its products. There is no profit margin on the thousands of hours of volunteer time we benefit from. While the ME 3 MP development team went above and beyond the call of duty with their weekly balance changes, those efforts were the majority result of BSN volunteer man-hours, not BioWare employee man-hours. The value that modders, testers, and data-miners add to our products cannot be measured in profits, but it does impact the quality of what we do. We share our space with them because it benefits us to do so, and if you don't understand that, I would encourage you to familiarize yourself with what is in place, so that you can come to understand that it is important, and the people who volunteer their time for us are important, and need to be treated with respect."
And then I would say "No."
3. Restore volunteer moderators. If there aren't enough viable candidates available, combine the current system with volunteers.
4. Moderation would no longer take place in a vacuum.
Moderators would engage in discussions about moderation with each other and the developers, with a focus on what has historically worked and how things are supposed to work.
They would also respond to Messages and questions about moderation, the way they used to. Two years ago, the members understood how moderation worked, and when they didn't understand something, they could ask, and it would be answered. Creating a rule that says, "you're not allowed to discuss moderation or ask questions about it," is not how any rational organization runs itself. Putting up an impenetrable wall of secrecy around moderation is done for only one reason: to hide incompetence or wrong-doing.
5. Engage the community.
No more putting up barriers to prevent interaction between the company and the members. I would do the opposite. I would throw the doors of communication open. I would say "ask away, and we'll try to answer." That doesn't mean everyone gets answers. But at least they can get answers. At least we're showing them the respect of not making them talk to a wall that is ignoring them.
Announcements would be made in the forums as a matter of course. Upcoming changes would be announced ahead of time, especially if the changes will impact people.
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Well, that's off my chest. Obviously those ideas must all be a combination of impossible and crazy (never mind that every single one of them is exactly how BSN worked three years ago.)
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