23 réponses à ce sujet

[Jyippe]

i paid my bioware points with PayPal Jan 23rd,  PayPal says Status: Complete and when i go to my BioWare Purchase History it says : STATUS : Finished, still Current Balance shows 0 points. Usually when i pay for something im used to get something in return  I paid for 1600 points. Anyways, does this usually take long time? Cos i want DLC for my DAO




p.s. Blood Dragon armor is ugly except on Sten cos hes one ugly mofo, anything makes him look betta

[Jyippe]

5 days now since i paid, no points

[Jyippe]

GOT IT NOW, TY BioWare CS 

[MingWolf]

Should have came on here when I decided to pay with paypal, though perhaps the two are unrelated, but this is odd. Been a day here so far for my 400 pts which I still have not received. Sent a e-mail to bioware CS, hopefully something comes out soon.

[gleeful76]

Same here: paid for my 400 points two days ago and while they do show up my "Purchase History", they do not on my "Point Statement" or in-game. EA support has ignored pleas for help so far. This is very frustrating and not a good way to promote DLCs and micro-payments.



Please resolve this issue BioWare/EA!

[Jyippe]

took 6 days and 2 times contacting BioWare Customer Support but got it eventually.

[Blackout678]

Yeah it shouldnt take this long to get my points when useing Paypal to buy them, i mean this is retarted.

[MingWolf]

It's been about four days now... nothing from customer service and no points... I feel scammed.



-bump-

[gleeful76]

5 Days and counting. No reply from "customer support" and no points. This is ridiculous and we should really get some kind of compensation for our grief.

[MingWolf]

gleeful76 wrote...

5 Days and counting. No reply from "customer support" and no points. This is ridiculous and we should really get some kind of compensation for our grief.

Yeah... I agree <_<.  It may only be five bucks, but I spent those five bucks with the expectation that I would get to play the DLC the night I actually paid for it.  At the moment, it seems but an unvoluntary donation.

Modifié par MingWolf, 04 février 2010 - 04:56 .

[gleeful76]

What really makes me angry, is the way BioWare/EA refuse to even acknowledge that there is a problem (I can understand why of course - who wants to acknowledge that their fast, safe and easy onlineshop has at least one serious glitch and you might not actually get any points after paying).

Five days without a reply from customer-service and no acknowledgment here on the official forum is just a bad joke. I wish some magazine, website or popular blog would pick up on this, as it seems obvious, that BioWare/EA don't care too much about a few dissatisfied customers, they can safely ignore.

Modifié par gleeful76, 04 février 2010 - 12:33 .

[Mysty1990]

same problem here... paid via giropay... it is flagged as finished and the money was deducted from my account... but no points

[gleeful76]

As their "Customer Service" has now ignored me for over 10 days I have just lodged a complaint with PayPal and will hopefully at least get my money back.



Deeply disappointed.

[gleeful76]

Wow, customer service actually contacted me and finally got me my points. I don't know if it was the complaint with PayPal that got them moving or if they are just REALLY understaffed, but at least I can now download RtO.



Still a lot of aggravation over something that should be easy an convenient.

[Blackout678]

it has been 10 1/2 days sence i paid for my 1600 points and still nothing, think ima complain to paypal too. this is rediculus

[MingWolf]

I'm not sure if it is paypal's fault, but I share your grief. There is definitely something wrong with their online point distribution system. E-mail their customer service. It will take a few days, but they will reimburse you with your points eventually...

[hachio]

I have the same problem. I paid for 400 points, everything is flagged as complete but I still haven't received them. Sigh...very disappointing.

[aKILLes_82]

yep, still waiting on my 560 bioware points that i paid for from my paypal account too.

[VinnehK]

Well its brilliant to see the success of this system as it stands . I shall join the crowd of people lacking there points even when the transaction is flagged as completed.

[Mysty1990]

still no points...

[VinnehK]

I contacted the EA customer support who in a matter of 10 minutes solved the issue, You guys might want to try doing this

[lighthawkmaster54]

what did he do?

[VinnehK]

Added the points into my account

[lighthawkmaster54]

so he added the points into your account?