Have to get this off my chest. Something is seriously wrong when the Origin download client doesn't work worth a damn with the game it is named for.
In the last week or so I have been loading up on the Dragon Age: Origins DLC I hadn't bought before. It is bad enough that when I pulled down "other campaigns" like Witch Hunt and the Darkspawn Chronicles, Origin tells me it has downloaded and installed; then I open DA:O and find that it is now downloading and installing them. That's idiotic, but mildly tolerable. Just swear a blue streak and get on with it.
But now, I am trying to get Awakening installed, and while Origin insists it is ready to go, DA:O sees absolutely no sign of it. The only solution the support people could offer is "uninstall Origins, do a clean reboot of the computer, then reinstall". Never mind the fact that downloading and reinstalling DA:O plus ALL of its DLC takes most of a day. And I have no guarantee (or faith, at this point) that it will actually fix the problem.
This is moronic. I know that Awakening was originally available on a retail CD. Just provide me a download link to the original install files and cut the current Origin client out of the process! This is a simple and straightforward solution that doesn't require screwing up the whole weekend for the customer (you know, the guy who just threw over $100 at you over the last couple of days?) But I guess BioWare/EA just fall into the standard "We have your money already, so go @#$% yourself" corporate model of the 21st century.
EDIT: And now, having completed the obligatory re-install, I find two of the pieces of DLC that I paid for are absent. And although Origin shows them with "Buy Now" buttons, those just bring up a blank popup, so technically, I can't buy them anyway. And the first suggestion of the support folks? REINSTALL.
BioWare/EA folks, I don't know if you bother with these forums, but you need to get your act together. I have never had this many problems with any games I've had, including a couple very detailed and involved games that came from independent one-man shops. If one programmer can avoid this kind of crap, why can't you?





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