The Reaper War and the Crucible affected the Milky Way not the entire universe. There's no way for explorers millions of light years away to know what happened back home, communication isn't that advanced. They are in the dark and will most likely not see the Milky Way again for a LONG time, if ever.
Since we haven't heard of Galaxy hopping in the original trilogy, we can assume that it was experimental technology that sent them to Andromeda. That kind of tech would need both sides in good shape to work right, think 2 sides of a tunnel, if one entrance collapses then the tunnel is useless. If the explorers left before ME3, the Reapers could have destroyed the tech in the Milky Way, trapping the explorers in Andromeda with no idea why it happened.
Even if Andromeda is years after ME3, it still wouldn't be enough time for news to reach Andromeda. You gotta understand that these types of uncharted missions come with the possibility of never seeing your home again. It might not be until ME6 that the main character gets back to the Milky Way or even finds out there was a Reaper War.





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