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Message: Some of your hardware is unsupported....can anyone help me out?


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10 réponses à ce sujet

#1
JRocketSauce

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Just bought ME2 (Jan. 27th) and have what appears to be recommended requirements to run this game on my PC. when clicking to play the game i get a black screen and a windows crash message.

this is what im running with

Asus CM5570
2.6GHz pentium dual core cpu
6GB RAM
Windows Vista SP2
64bit operating system
AcerP191 monitor set at 1440x1024 res. and an intel G45/G43 Express chipset

i am aware that certain chipsets are not compatiable with ME2 but mine is not listed. I am a bit new to the forums so any help that can be provided please let me know Thank You!

#2
kp-

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Try setting your resolution to like 1024x768 and see if the game loads. It may be a video card driver issue...



I see nothing about what video card you have. What model do you own?



I hate vista, so I wont help with specific vista troubleshooting but I'll help with higher level issues... Such as video card drivers...

#3
iniudan

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You are not supported since you are using chipset graphic (integrated graphic) and not a video card, which is well under the game minimum requirement.


Just wanted to add chipset that are listed are supported are video card chipset, none of them are integrated graphic chipset.

Modifié par iniudan, 27 janvier 2010 - 10:38 .


#4
JRocketSauce

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Looks like im buying a new graphics card then huh?

#5
Gorath Alpha

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iniudan wrote...

You are not supported since you are using chipset graphic (integrated graphic) and not a video card, which is well under the game minimum requirement.

Just wanted to add chipset that are listed are supported are video card chipset, none of them are integrated graphic chipset.

Actually, "Chipset" is only indirectly involved with video.  Intel began to consolidate mainboard functionality into two large ASICs they named a "Northbridge" and a "Southbridge".  At the time, onboard video was still in a discrete IC soldered to the board.  Eventually, Intel began including their inferior graphics circuitry in some of their chipsets' Southbridge ASICs. 

nVIDIA refers to their full-power graphics processors as GPUs, and generally refers to their onboard video by other names.  ATI's term is VPU for the same part, but ATI has been referring to its own onboard video chips as Video Processor Units for quite some time now.  No 3D gaming video producer has ever used the term "chipset" for the discrete circuit boards commonly called "cards", nor for the main chip on that card.. 

Just some interesting terminology references it doesn't hurt knowing.

P. S. Since I build my own systems, I don't keep up with branded, readymade systems at all.  However, I cannot recall seeing Asus selling any desktop PCs.  When a laptop PC is sold with nothing in the way of useful video in it, the device is a dead end graphically.  There is no upgrade path available to such a laptop (and almost none to the laptops that are sold with real video cards added inside).


Gorath

Modifié par Gorath Alpha, 27 janvier 2010 - 10:58 .


#6
iniudan

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JRocketSauce wrote...

Looks like im buying a new graphics card then huh?



Yes if you intend to play game with a computer you need a video card except if you intend to stick to 2D game, low requirement independent game  or old games. At least that what I guess guess from spec you posted since what you posted is integrated intel graphic chipset.

Latest Integrated graphic are inferior to video card release 5 years ago for sure. So you could basically go in a shop ask for the cheapest video card available and still get something better =p


Through if you want video card suggestion I am quite open to give you some.

#7
JRocketSauce

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My computer isnt even a year old...im also a World of Warcraft player and that runs great on here, not sure if thats much of a comparison Civilization IV runs great too, im finding it kinda of hard to swallow that my computer isn't good enough for this...thanks for all your help guys

#8
iniudan

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Gorath Alpha wrote...

iniudan wrote...

You are not supported since you are using chipset graphic (integrated graphic) and not a video card, which is well under the game minimum requirement.

Just wanted to add chipset that are listed are supported are video card chipset, none of them are integrated graphic chipset.

Actually, "Chipset" is only indirectly involved with video.  Intel began to consolidate mainboard functionality into two large ASICs they named a "Northbridge" and a "Southbridge".  At the time, onboard video was still in a discrete IC soldered to the board.  Eventually, Intel began including their inferior graphics circuitry in some of their chipsets' Southbridge ASICs. 

nVIDIA refers to their full-power graphics processors as GPUs, and generally refers to their onboard video by other names.  ATI's term is VPU for the same part, but ATI has been referring to its own onboard video chips as Video Processor Units for quite some time now.  No 3D gaming video producer has ever used the term "chipset" for the discrete circuit boards commonly called "cards", nor for the main chip on that card.. 

Just some interesting terminology references it doesn't hurt knowing.

P. S. Since I build my own systems, I don't keep up with branded, readymade systems at all.  However, I cannot recall seeing Asus selling any desktop PCs.  When a laptop PC is sold with nothing in the way of useful video in it, the device is a dead end graphically.  There is no upgrade path available to such a laptop (and almost none to the laptops that are sold with real video cards added inside).


Gorath




True, but got to vulgarize for don't think the OP has high hardware knowledge, so sticking to tearm that appear system requirement has much has possible. =)

#9
iniudan

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JRocketSauce wrote...

My computer isnt even a year old...im also a World of Warcraft player and that runs great on here, not sure if thats much of a comparison Civilization IV runs great too, im finding it kinda of hard to swallow that my computer isn't good enough for this...thanks for all your help guys



Sorry for you, but Civilization is a almost 5 years old game and WoW had low requirement even on release which is what almost 6 years now. (And maybe one of the reason why WoW is so popular since has opposed to most other MMO they decided to go for low end instead of fancy graphic, so their game can run on a freaking toaster has opposed to most competition)

Actually other then video card issue your computer seem good enough to run it for me and this is something actually quite simple to correct.

Modifié par iniudan, 27 janvier 2010 - 11:19 .


#10
iniudan

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Clicked quote instead of edit, sorry.

Modifié par iniudan, 27 janvier 2010 - 11:16 .


#11
Gorath Alpha

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This particular message thread never did resolve whether the author had a laptop PC or not.  I've learned that Asus has been selling "Bare Bones" desktop setups for several years, which come with case, power supply, and mainboard, to which buyers add their own drives, RAM, and (if desired) video graphics cards. 

Those sold after the PCI-e changeover will be upgradeable with an add-on card (an elderly system without PCI-e video is just not worth spending anything on for any upgrades). 

Another omission here is that occasionally (not this time), the error message pops up due to broken linkages among the software that the game uses, be it video driver, Direct3D, the game itself, or even the PhysX software that is included. 

I've been digging in the old thread graveyard again, because someone used the Search and came up with one of these that didn't mention that software corruption possibility.

Gorath

Modifié par Gorath Alpha, 19 septembre 2010 - 04:24 .