Only if you have some reason to believe that audience fatigue (or displeasure) could potentially hurt your sales. But that's a little bit more complicated than simply assuming that a developer should always extend the audience. It's the essential "Jack of all trades, master of none argument" or the "spreading yourself too thin" argument. Games trying to be all things to all people end up failing. It was the same issue we saw with Bioware insisting on how ME3 was the best place to start, but would also be a satisfying conclusion to the trilogy.
I'm not saying BioWare should start producing Pachinko machines. But if you have an IP currently used for TPS styled games, trying FPS styled is an obvious approach.
And, let me note that I'm aware of me being not unbiased regarding the latest BioWare releases, some of the last franchise decisions are already showing signs of what could be franchise fatigue, or alternatively complacency. Though I'd be more inclined to believe BioWare is simply not communicating its intents, goals and what they believe our preferences are competently enough to dispel such budding allegations.
I'm not saying it would work. But I'm saying it's worth trying, from my perspective as a customer. A customer who's not been fully satisfied with the last releases and would embrace a bit of change if it's going worthwhile directions, or in reverse, one that is more likely to not purchase a product of the same formula unless it's really good, but who'd allow himself a more lenient judgement if I could the developers a bit of leeway because they were experimenting. That is obviously not to say they simply ought to change things just to try and lure people in because "it's fresh, yo".
Regarding the DAI MP reception. I do firmly believe that is because the more indirect nature of DAI's MP mode with background number rolls rather than primarily direct player input was simply a format unsuited for a MP component, or at the very least very, very poorly implemented and not comparable with say an FPS styled MP. I applaud BioWare for trying it out and if they can refine it, I'd happily go back (truth be told I wasn't put off by its gameplay as much as I was thoroughly put off by its horridly bugged mess at launch and rampant connectivity issues, I might like it more if I tried it now, but I have no motivation to try and get back into DAI).





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