247 réponses à ce sujet

[shaneo8709]

So I bought the digital deluxe version of the game at launch for $70. I loved DA:O, I thought it was one of the best IP's I've seen in years. DA2 was a terrible flop. But DA:I looked to be shaping up nicely so I decided to grab the digital deluxe at launch. I soon found out how badly done the pc version was, it was clearly not ready by a long ****. Talents that didn't work, crashes, quest bugs, performance issues, etc. I spent weeks reading forums for updates and felt cheated. I wanted to refund by Bioware and EA did their best to assure us things would get fixed and looked at.

Well I put the game on the back burner waiting for it to be patched into a reasonable state so I could enjoy it. So I decided today to look at patch notes and check on things. I found out the GOTY edition came out, cool right? Not for me. The GOTY edition is 60 now, the digital deluxe is 50. So I figured "hey, it would be nice to upgrade to GOTY to get a more full experience out of the game and hopefully get to finally enjoy it". Well no, there is no upgrade available. And since I didn't refund the game right away, EA won't refund my original purchase.  The GOTY edition is great for new players, but it doesnt help the loyal ones that tried to stick through the rocky start of the game launch.

 

So I tried to contact EA support to see if they could someone how upgrade me to GOTY or refund the current 50 dollar price tag of digital deluxe so i could purchase the GOTY, but was refused because I waited to refund. But I only waited in the first place because both companies assured everyone they would look at things amd fix it. I would have been much better off to refund the game at launch, wait until the patches and GOTY, then repurchase. I thought I was being a loyal fan, but at the end of the day Bioware and EA don't care about that. They don't really care about the consumer or seemingly their support and reputation.

So basically I just feel burned now and I'm quite turned off on future products. DA2 was just bad and DA:I PC launch was terrible. Bioware has burned all the faith I had in them.

[ivrognard]

It's not Bioware that sets the pricing or the packagings. Is the EA (owner of Bioware and publisher). The publisher is responsible for marketing, packaging, pricing and pretty much whatever is linked to the money part. Devs have their hands tight. Since Bioware was acquired by EA things got from bad to worse. 

 

I also have the Digital Deluxe Edition and i feel as cheated as you do. It's like showing the middle finger to the early adopters. What can i say...EA aims for a third "worst company in America' award?! Because this kind of move, doesn't attract new customers. Just makes the old ones go away. Will probably stay away of anything made and published by EA from now on. I feel bad for Bioware for being owned by a company like EA.

[Ariella]

When has any company ever refunded the price of a game so you could buy the GotY edition?

And I know that some MMOs allow you to upgrade to deluxe, but I've never seen a single player game that allows for an upgrade to a GotY edition.

[ivrognard]

When has any company ever refunded the price of a game so you could buy the GotY edition?

And I know that some MMOs allow you to upgrade to deluxe, but I've never seen a single player game that allows for an upgrade to a GotY edition.

 

 

How about taking a look on Steam?! Or UPlay?!

 

Mordor from Warner (a rather expensive game) allows upgrade to GOTY, UPlay has a few games that are allowing to upgrade from standard to Deluxe Edition, Wasteland 2 offers FOR FREE upgrade to the Director's Cut Edition, Divinity Original Sin offers FOR FREE upgrade to the Enhanced Edition, Van Helsing offers also FOR FREE upgrade to the VH: Director's Cut Edition. And i could list more games, AA and AAA titles. Only EA stays behind times.

 

None of the mentioned games are MMO's. All are SP with MP elements.

[Ariella]

How about taking a look on Steam?! Or UPlay?!
 
Mordor from Warner (a rather expensive game) allows upgrade to GOTY, UPlay has a few games that are allowing to upgrade from standard to Deluxe Edition, Wasteland 2 offers FOR FREE upgrade to the Director's Cut Edition, Divinity Original Sin offers FOR FREE upgrade to the Enhanced Edition, Van Helsing offers also FOR FREE upgrade to the VH: Director's Cut Edition. And i could list more games, AA and AAA titles. Only EA stays behind times.
 
None of the mentioned games are MMO's. All are SP with MP elements.

I don't use steam as I don't do a lot of current gen sp computer gaming anymore. The closest I've ever seen to "upgrades" are season passes offered for some games on console. Mordor was one for example. While DAI gives the opportunity to get the flames pack, I've never seen anything for the throne and mounts or the soundtrack, so suddenly expecting it now...

But the implication of being able to "upgrade" to the GotY edition makes no sense. If they were to do that, it would have been more efficient to do a season pass, which they did not.

[Eelectrica]

Chances are it'll go on sale in a few months anyway.

[ivrognard]

Because you don't seem to believe:

 

http://store.steampo...com/app/241930/

 

Check the DLC's section. You can see the GOTY upgrade there. Look careful to what Steam sells now: it's the GOTY Edition of Mordor, but they still offer an upgrade for peeps that bought the normal edition. So props to Warner for doing things correctly.

 

Also, yeah, EA avoids season passes, as they make a lot more money by selling the DLC separately. Yes, would have loved at least a Season Pass, but that's how EA works. If you want to see things worse than this, done by EA, FIFA  15/16, Sims 3 Store are some good examples.

 

Like i said: i have no qualms with Bioware. They are not responsible for this. My problems are with EA and the way they try to milk every bit of life from a franchise.

 

I have in my account DAO standard edition, DAO: Deluxe and DAO Ultimate Edition, only to have all the small DLC's and other stuff. Ultimate Edition could have included the stuff from the Deluxe Edition, it did not. I have ME2 and ME2: Deluxe, but i can't say that i own all the DLC's because there are some that weren't available for my country (the items from the Dr. Pepper promo and the Terminus Weapon and  Armor were not available in my country, but they are sold on the PSN for the PS3 ME2). DA2: Signature Edition content is not available for sale for the people that missed it or could not buy it, because EA's regional policies. Nor the the cross-promo DLC that was offered to people that pre-ordered Dead Space 2. So, i'm kind of fed up with quite a few of things...

 

Sorry if comes out a bit aggressive, but it's because part of me still cares.

 

P.S.: have you ever seen the Bioware Points or DA2 or ME3 DLC's on sale?! Ever?!

[DragonAgeLegend]

DA2 was a terrible flop.

People keep saying this but it just isn't true, obviously it wasn't as good as DAO, but I thoroughly enjoyed it despite its minor issues. It was a great game in the franchise.

[ivrognard]

People keep saying this but it just isn't true, obviously it wasn't as good as DAO, but I thoroughly enjoyed it despite its minor issues. It was a great game in the franchise.

 

To be honest, i do hate the copy-pasted areas and the shallow side-quests (also the ninja reinforcements that drop out of the sky or appear from nowhere). But DA2 has a solid story and a good interaction between the party characters. I'd say, that despite its flows, it's an above-average game. Could have been a really great game if it had more time for development.

[DragonAgeLegend]

To be honest, i do hate the copy-pasted areas and the shallow side-quests (also the ninja reinforcements that drop out of the sky or appear from nowhere). But DA2 has a solid story and a good interaction between the party characters. I'd say, that despite its flows, it's an above-average game. Could have been a really great game if it had more time for development.

The only issues I had (which I never even noticed until it was pointed out) are the reused maps. The story and characters were so good, which is what made me forget about its flaws and focus on the positives. I think it could have even surpassed DAO if it had at least one more year in development.

[ivrognard]

I replayed DA2 recently and i've found it more enjoyable than i did in my initial playthrough (probably because i knew exactly what to expect from it). I still killed Anders for being a bit of an arse (not my first choice, but his lack of control over Justice/Vengeance and his extremism kind of made me do it). In my initial playthrough i let him live, only for losing the other fanatic (Sebastian). Wish we had a possibility to make those two characters reason. But, still. We get to make our choices and live with them:)

[Pheabus2009]

I know it's all corporate BS but I just feel like being ripped off by EA again, no "GotY upgrade" really hurts loyal fans since late comers can just grab the GotY version right away but we who preordered/bought the game on release or early have to buy all those DLCs individually, seriously what is EA/Bioware thinking?

I said above because other EA games like Battlefield 3 & 4 have premium editions (include all DLCs) too but they offer a upgrade pack for who got the base games early, which is a nice move, why Bioware have to turn back on their fans?

If the situation persists, I'll never preorder/ buy a Dragon Age game on release again.

[ivrognard]

I already started to apply the no pre-order/first day buy policy, as there are plenty of complete editions released at a later date and no upgrade option. There are several developers/publishers that started to offer the upgrade option, but EA is not among them. So from now on, i'll wait at least a year from release until i buy anything from EA. And it's not Bioware the guilty part, but their EA masters.

[BraveVesperia]

People keep saying this but it just isn't true, obviously it wasn't as good as DAO, but I thoroughly enjoyed it despite its minor issues. It was a great game in the franchise.

Same here. Besides, it can't have sold that terribly, or DAI wouldn't even exist.

 

In fact, I got the impression that it outsold DAO because DAO had a lot of fans, so hype was built up for DA2.

[correctamundo]

Same here. Besides, it can't have sold that terribly, or DAI wouldn't even exist.

 

In fact, I got the impression that it outsold DAO because DAO had a lot of fans, so hype was built up for DA2.

 

I don't think that there are any reliable numbers out there, but those that are out there seem to indicate roughly a million more of DAO sold than DA2. About, approx. ;-)

[DAOnut]

I am also done with pre-orders for EA games based on this experience with DAI.  On top of premium pricing, they don't even offer anymore pre-order bonuses.  Its very odd as other EA titles, such as BF4, does offer upgrade options for the early supporters.  I love the DA series, and will continue to buy multiple copies for myself and family for any future DA releases, but no more premium price pre-orders for me.

 

 

I already started to apply the no pre-order/first day buy policy, as there are plenty of complete editions released at a later date and no upgrade option. There are several developers/publishers that started to offer the upgrade option, but EA is not among them. So from now on, i'll wait at least a year from release until i buy anything from EA. And it's not Bioware the guilty part, but their EA masters.

[Mr.House]

People keep saying this but it just isn't true, obviously it wasn't as good as DAO, but I thoroughly enjoyed it despite its minor issues. It was a great game in the franchise.

Support was cut early(an expac was cancelled), it didn't sell enough and did not even get a GOTY edition despite DAO and now DAI getting one. It IS a flop. You can like it all you want but DA2 was a commercial and critical flop.

[Kallas_br123]

Support was cut early(an expac was cancelled), it didn't sell enough and did not even get a GOTY edition despite DAO and now DAI getting one. It IS a flop. You can like it all you want but DA2 was a commercial and critical flop.

 

origins did not have a Goty version because he never won the GOTY, he had an ultimate version.

 

and DA2 was not a flop, flop is when something does not generate profit, and lose money. If he had lost money Inquisition would not have been done.

It underperformed, but was not a flop.

[shaneo8709]

When has any company ever refunded the price of a game so you could buy the GotY edition?

And I know that some MMOs allow you to upgrade to deluxe, but I've never seen a single player game that allows for an upgrade to a GotY edition.

As was mentioned, steam definitely does this a lot. Which is Origin's main competition, so you would think they would want to compete. But I didn't want the refund until they told me i couldn't upgrade, at that point i wanted to refund my version so i could repurchase the GOTY edition. Because EA support told me I could not upgrade and had to purchase it whole. But they wouldn't refund so i could do that either.

[shaneo8709]

It's not Bioware that sets the pricing or the packagings. Is the EA (owner of Bioware and publisher). The publisher is responsible for marketing, packaging, pricing and pretty much whatever is linked to the money part. Devs have their hands tight. Since Bioware was acquired by EA things got from bad to worse. 

 

I also have the Digital Deluxe Edition and i feel as cheated as you do. It's like showing the middle finger to the early adopters. What can i say...EA aims for a third "worst company in America' award?! Because this kind of move, doesn't attract new customers. Just makes the old ones go away. Will probably stay away of anything made and published by EA from now on. I feel bad for Bioware for being owned by a company like EA.

The problem I have with Bioware is their poor launch for pc. It simply wasn't ready for release. I understand EA determines pricing, but Bioware got in bed with EA so they hold some responsibility here as well. EA is pretty widely hated by the gaming community from what I've seen. I can't count the number of times I have heard, or even said, "I like Bioware, but I hate EA." I have also never heard someone actually say they like EA. They are the "Evil" we try to put up with to get to the content of the developers we like, but when Bioware starts losing faith by releasing DA:I in a poor state, and just DA2 in general was a mediocre game at best, they lose that faith. So why put up with a terrible publisher (EA) that forces crap proprietary software (Origin) to get mediocre games or games that you pay for but cant experience properly for months on end while it patches into a proper state? EA is greedy and Bioware is definitely slipping. DA:O and Mass Effect were the two newest IP's I have really enjoyed in a long time, but the quality of the games, the pricing for DLC, and the micropay in multiplayer just isn't making me want to be involved with either company anymore.

I also feel like reviews were bought for PC DA:I because at launch it didn't feel like that great of a game, especially when compared to DA:O. DA:O felt a little buggy too at the start, but the game was good enough to play and just to engaging for me to put down. I haven't felt that way about Bioware products since.

[Sevens]

So I tried to contact EA support to see if they could someone how upgrade me to GOTY or refund the current 50 dollar price tag of digital deluxe so i could purchase the GOTY, but was refused because I waited to refund. But I only waited in the first place because both companies assured everyone they would look at things amd fix it. I would have been much better off to refund the game at launch, wait until the patches and GOTY, then repurchase. I thought I was being a loyal fan, but at the end of the day Bioware and EA don't care about that. They don't really care about the consumer or seemingly their support and reputation.

 

How in the world do you feel entitled? You bought the game, thus having the possibility to play it several months - about a year by now - prior to the people who haven't bought it yet, which entails several advantages. That's compensation, enrichment - detriment and exchange - right there. (I'll leave a side that collector's/special editions have their own distinct value as such.)

 

You are right that they owed you a reasonably flawless product. Yet that's a separate issue, underlying its own rules.

 

Further, you haven't been misled. There's always the potential for a GotY edition, you simply weren't willing to wait, or to take the risk.

 

And finally, asking for compensation for being a loyal fan defeats the very thing itself. Don't ask to be paid (which a refund or reduced price is equivalent to) for your "loyalty". Hilarious.

[Mr.House]

 

origins did not have a Goty version because he never won the GOTY, he had an ultimate version.

 

and DA2 was not a flop, flop is when something does not generate profit, and lose money. If he had lost money Inquisition would not have been done.

It underperformed, but was not a flop.

 

Ultimate edition is just GOTY with a fancy title.

 

DA2 support was cut prematurely, that is a fact. It was well known DA2 was getting an expac called Exalted March, even the devs had t-shirts for it. It was cancelled because DA2 was not a success for EA. Even underperformed products don't get cut that prematurely and sudden, flops d along with the fact that every week DA2 sales kept dropping extreamly badly.

[CronoDragoon]

It's certainly true that other publishers are better about offering upgrades. Besides the GOTY edition upgrade, others have also even offered discounts on day one new games just for having bought previous games in a series. EA is at least consistent in charging as much as they can for whatever they can.

[shaneo8709]

How in the world do you feel entitled? You bought the game, thus having the possibility to play it several months - about a year by now - prior to the people who haven't bought it yet, which entails several advantages. That's compensation, enrichment - detriment and exchange - right there. (I'll leave a side that collector's/special editions have their own distinct value as such.)

 

You are right that they owed you a reasonably flawless product. Yet that's a separate issue, underlying its own rules.

 

Further, you haven't been misled. There's always the potential for a GotY edition, you simply weren't willing to wait, or to take the risk.

 

And finally, asking for compensation for being a loyal fan defeats the very thing itself. Don't ask to be paid (which a refund or reduced price is equivalent to) for your "loyalty". Hilarious.

It's not entitlement and I said nothing about being misled about a GOTY edition. I wasn't looking for a direct refund and not have the game at all either, I wasn't looking to get paid or anything of the sort. I was simply looking to get the upgraded version of the game to play it now that it won't be so bug ridden and difficult to play. I would have just refunded the game until it was playable, which took several months, then bought the game at a later date when it was fully functional. But because they took way too long to patch the game, waiting for it put me out of the refund time frame so I couldn't do that. The point here is that they launched a game that wasn't ready and fully operational, both Bioware and EA made promises to fix everything and EA deterred me from refunding. They bought themselves enough time to justify their policy for not being able to refund the game, so I wasn't happy.

It's about trying to restore some faith on their end by helping the consumer out, thats what customer service and support is for. I work in customer service for an ISP, and if someone has been having problems we fix and credit it because they were paying for a service they couldn't use and that isn't right. What happened here was "sorry for the issues, we will fix it. just sit tight for several months while we do that." Then if you got fed up with waiting it was "oh you are too far out of the credit policy period. sorry." It punishes those that got the game full price and waited in good faith.

Entitlement would mean I feel they owe something special, which I don't. Feeling they should have launched the pc version when it was ready and not charge people for a broken product isn't entitlement, its the normal expectation for purchasing a functional good or service. That lost faith. Offering upgrades to a better version of a product isn't new or uncommon. Feeling it would be good for customers who supported the initial product isn't entitlement, its just something I think is a good idea to reward those that stuck through the rough launch. I'm just saying I think it would be a good idea to build some faith with the consumers by offering them an upgrade to what would now be a more full and complete version of the game. Because as it stands, buying a game and needing to wait several months to see good use out of it leaves a poor taste in the mouth. Offering the upgrade would allow those to get the ridiculously overpriced dlc at a reasonable upgrade, which seems fair given the poor launch state. The alternative here is that they launch a buggy game and deter people from trusting their future products, which would lead to lower initial sales, which could affect whether or not DLC/expansions or even sequels get done. It hurts their business. I can't count the number of people that felt betrayed, fed up, and swore off bioware games in the massive thread about this games launch on these very forums.

So my point isn't that they owe us anything, its that the way they handled their launch and support of it was poor and deters people from their products in the future. Upgrading to a better version for a small fee might restore some of that lost faith and I think would be a good move. I mean they offered an upgrade from the base game to digital deluxe, why not this? What I got out of this, as the consumer, is not to trust a Bioware/EA launch and only consider the game at least 6 months to a year down the line, if at all.

[Ariella]

As was mentioned, steam definitely does this a lot. Which is Origin's main competition, so you would think they would want to compete. But I didn't want the refund until they told me i couldn't upgrade, at that point i wanted to refund my version so i could repurchase the GOTY edition. Because EA support told me I could not upgrade and had to purchase it whole. But they wouldn't refund so i could do that either.

You've had the game for a year. You knew or should have known that dlc would come out later which you could purchase. With the exception of ME 2 and the Cerebeus Network pass, Bioware has never done a season pass type thing, which is what you are asking for in effect, and even the network pass had only one of the story dlc. The others were weapons etc.

Second, as some else pointed out, a game of the year or some such isn't unexpected, and I'll add it's not as if the goty edition was released a few weeks after initial launch. It's been almost a year so I don't understand your indignation.

Third, Trespasser has been out literally a month tomorrow. Descent will be two months on the eleventh. You really expect EA to undercut themselves? They are in the business of making money. That may seem offensive, but EA employees have to pay bills too. EA also has to make its stockholders happy. Way of the world.