Like the choice to define your own surname and background?
1. Yes, Bioware provided a pre-set surname in all games.. However , in DA you can choose between 4 different surnames.. where as in Mass Effect, Shepherd was it... Why? Well, how else are the companions supposed to address you besides you ranks (ie: "commander" and "inquistor"). By adding pre-set surnames, it makes convos between the protag and companions a little more personal and adds depth to the story...
2. You have a choice of a background in ME, several in fact.. you can be a mix of Earthborn, Spacer, or Colonist.. Then you have Ruthless, Sole Survivor, or War Hero.. As for DA:O you can choose from a noble human backstory, a noble dwarf, commoner dwarf, city elf or dalish elf.. In DA:2 you got a preset backstory for Hawke, as well as for the Inquistor in DA:I...
As I said previously NUMEROUS times, if you want to use a preset default fine, please do so... but don't suggest that the CC be scrapped just because YOU don't want to use it.. Many Bioware fans love the CC and intend to use it... Myself included.. In my opinion, the CC makes playing Bioware games more special and adds depth to the game I want to play.. Again, still not sure why this is an argument anyway.. Bioware PROVIDES you with DEFAULTS... USE THEM if you wish OR make your OWN customized character... Making defaults the only option is a bad idea.. I stand behind my opinion...