The issue appears to be that the activation installer is not installing activation.exe for a few customers. Working with numerous users, we managed to get them to install a copy of activation.exe manually. Once that was done, he was able to successfully play the game. The customer has confirmed this is the case both via email and on the original thread at http://social.biowar...6/index/828824/
It seems like the next step would be to roll this solution out to the few other customers who have been affected by this peculiar issue.
First, please take a look at the the installer for activation.exe. It can be downloaded here:
Please use following instructions on how to install it manually for users who do not have activation.exe on their machines after installing ME2:
1) Install Adobe AIR if it’s not already installed
2) Go to the Mass Effect 2 binaries subdirectory and see if EACore.dll and EACoreServer.exe exist. If not, find the EAAccessInstaller.exe file in your download directory, and execute it with the following parameters:
EAAccessInstaller /s /dir “C:\\Program Files\\Mass Effect 2\\binaries”
(With appropriate path to the ME2 binaries subdirectory)
At this point, Adobe AIR should be installed, and EACore.dll and EACoreServer.exe should be in the ME2 binaries subdirectory.
3) Download the activation.air file and run it.
4) When activation.air asks you where you want to install the application, install it to the suggested location + “\\Electronic Arts”.
For example, if the default install patch is “C:\\Program Files”, install it to “C:\\Program Files\\Electronic Arts”.
5) Launch the game
If it does not work for you, try the following remedial steps:
6) Go to the ME2 binaries subdirectory again and open EACore_App.ini
7) Make sure both paths to activation.exe are correct.
8) Run EACoreServer.exe from the binaries directory, and then try launching the game again.
I believe this should fix the majority of customers experiencing this particular issue.