330 réponses à ce sujet

[megatrigger7]

espero que tambien se puedan comprar puntos bioware en mexico

[awsome_robot]

mutex wrote...

It would help quell a lot of the frustration the community feels; a lot of it is simply not knowing.

well, ps3 owners still don't have any information regarding RtO, so some of us are still frustrated.

[purplesunset]

Victor Wachter wrote...

Hopefully, you didn't read any of that into my post

No, your post is fine. Obviously you won't be able to pleasse everyone , but I think many people appreciated it. It's usually more about what the words connote  (Bioware respects us enough to communicate with us), as opposed to what the words denote.  

[Ultron_ver2.0]

So the only thing that the patch is fixing is the achievement bugs, and the locked specializations? Is that correct? If that's the case, then color me disappointed.

Modifié par Ultron_ver2.0, 28 janvier 2010 - 06:57 .

[Duffed]

Thanks you! Thank you! Now more cheetos!

[Leon_Thor]

can we buy bioware points in mexico?

[Leon_Thor]

and what about the warden commander set? will you fix that too?

[ljwaves]

Thank you for the update much appreciated. I hope to eventually hear some news that the mac version will be getting RTO and any other DLC - along with Awakening. I know there is rumors about it - along with ESRB stating a mac release - but no real official word. I know mac represents a significantly low portion of profits - but it was so nice to see a mac version rather than bootcamping this great game - so thank you for that. Hopefully you guys will not forget about us.

[axan22]

Any news when we will hear more about awakenings too? looking forward to hearing mroe about new spells abilities specialisations etc? as march 16th is only 7 weeks away, and will there only be RTO before the expansion etc?

[Valmy]

Yeah! An update finally! Thank you so much Victor. Looking forward to sinking my teeth into the DLC as soon as you guys get that XBox problem fixed.

[LightSabres]

Thanks for the update!



I would like to see an update to when the website issues will be fixed though. Erratic updating, Screenshot sections bugged, Character icons not showing up one day then coming up again the next.



At the very least give us a way to "wipe clean" a profile so that it can upload characters and information from scratch. I think a "reset" button on the profile will fix a great many issues. Don't get me wrong - the Profile Diagnostics button is a great tool for us to see what might be going on but a "Delete all info" button that would clear things out so fresh information could be uploaded may be the best answer until they figure out what's going on....

[Jaymo147]

Finally....if RtO comes out, it can pull me away from ME2 for at least half an hour.

[zengetsu666]

well thanks for the update suks that its still going to be a while for the ps version

[Parker Kincaid]

Xolramuh wrote...

Is it really that hard for pc users to wait for 30min of play? I'm sorry but for those of you that still continue to complain while Bioware works their little buns off just boils my blood. It's a GAME. If you guys have nothing better to do than complain about this then you need to get lives instead of this DLC. Seriously.

Get over it.

And this type of opinion is the polar opposite of the very people complaining and is just as wrong. They are entitled to being upset even if and when some people may behave childishly about it. Simply telling someone to grow up because they can't wait for 30 minutes of play isn't any better behavior.

In the end, a lack of communication between BioWare and the community was a huge part of the anger people were expressing whether the method of expression was acceptable [within forum guidelines] or not. Silence is simply a bad business decision and while I have no idea why BioWare was silent for so long, I sure hope the person[s] responsible for it doesn't make the same mistake again.

For the PC and 360 users some questions have been answered. Unfortunately, the PS3 users are stuck with less information for the time being.

Modifié par Parker Kincaid, 28 janvier 2010 - 09:10 .

[Gunny5821]

Well, finally some GOOD news on the DAO/RTO front! Maybe, I say Maybe, is it possible we will get the RTO DLC by the end of the month (That month being Jan 2010)? If you guys can squeeze it out by end of month, well you may still be able to bring hope back to the BioWare camp site!



I have all of my fingers and toes crossed....... EOM, bring it on!!!



Gunny

[Setz69]

awsome_robot wrote...

mutex wrote...

It would help quell a lot of the frustration the community feels; a lot of it is simply not knowing.

well, ps3 owners still don't have any information regarding RtO, so some of us are still frustrated.

Chances are if its coming out for the 360 and PC and is being held up on the PS3 its something on sony's end. That being said Im pretty sure bioware isn't allowed to legally point fingers and go "Its sonys fault!" So they do the only thing they can and keep hushed.

Thanks for the update post! Although I would have liked to be playing RTO a month ago  I'm grateful for the updates and the communication. Most companies would just shrug us off and say it'll be ready when its ready. Kudos to you guys, alot of people can't/don't appreciate the time and effort you all put into this game.

[Fumbleumble]

This is getting ridiculous.....



You make your own game.. you make up your own rules... you leave them broken for 3 months after the release and still expect those of us with a brain in our head, (that's obviously not including all of you with more money than sense that throw good money after bad) to shell out even more money on a more than likely broken expansion, (or at least one that doesn't work in quite significant ways to how you meant it to work) without getting at least firm assurances and a timeline of when you plan to get around to fixing the broken product that we've already paid for?



Please, I realise that with all the adolescent screaming and shouting going on it easy to forget that some of us actually carefully consider how we spend our limited incomes... but you have to credit at least some of us with having the minimum prerequisite of intelligence.

[Feraele]

Currently, however..there is no lack of information..Victor updated us yesterday as best as he could. I would think that would calm things down for the present? He has also stated once they get into the routine, we will get regular updates. I say we hang onto a bit of patience and allow this to happen. For now. Besides with the coming soon ™ of the DLC and the update for the 360 I would think that most are happy with that information, judging from the comments I saw in this thread yesterday.

Hang on guys we're getting the dlc soon as the certification thing is over with.

One more thing..I don't think for a moment that the expansion will be broken, because..being that they are employing their new testing methods and perimeters ( as was stated a few times) there will be less chance of that happening.

I have pre-ordered the expansion..and am going to treat it like any other expansion I've ordered.  I'll be waiting for the release date, news and playing DA:O or maybe something else in the meantime.

Modifié par Feraele, 28 janvier 2010 - 09:25 .

[Feraele]

xCobalt wrote...

I have a couple of questions that hopefully might be answered. There's been references to a 'console patch', is this patch simply to fix the achievements on the 360 or is an actual patch that fixes something within game for consoles?

Are the developers are aware of the countless bugs found in the 360 version (possibly PS3 as well)? There was a lengthy list of bugs in the Xbox Technical Forum. If you guys are aware of them, are there plans to fix them?

It's supposed to fix what was broken, The corrupted saves, broken specializations etc.

[Poisd2Strike]

[quote]Abriael_CG wrote...
Oh good, we get  our daily condescending and active/passive-aggressive wall of text from Poisd2Strike, that could have been written in 10 lines, but he obviously felt the need to bore us with 10 times as much
[/quote]

Your statement is a bit hypocritical considering you finally got the information you kept asking for and yet chose to respond to the Bioware Rep (Victor) with the following:

[quote]Abriael_CG wrote...
See, wasn't that hard, was it? I seriously hope a mess like this one will never happen again. Anyway, thanks for your effort Victor.[/quote]

I am sure Victor appreciates your patronizing tone, insinuating you could have done his job much better than he, and your hollow appreciation / backhanded thanks for the effort he put into getting you this information.  You patronize him, on the one hand, and then immediately turn around and thank him for his efforts, on the other.  Next time try making your lack of sincerity a little less transparent, and Victor might actually believe you appreciate what he did for you and us.  As for 'a mess like this one never happen[ing] again', the Apocalypse - as you and some others are humorously making this out to be - only happens once.  Incidentally, my daily so-called 'wall of text' is less cumbersome than your persistent hourly updates.  In the same way you suggested I create a Blog, perhaps you should consider offering an RSS feed that the rest of us could subscribe to so we don't miss out on your hourly "words of wisdom".  As someone else pointed out in the now closed other thread:

[quote]Wesley Wyndam price wrote...
This thread is full of smug pollution thanks to [Abriael_CG's] replies.  But you are wasting your time, he's just going to quote your message and refute it with his usual and predictable prattle and most likely mock or insult you in some sort of way.  The dude patrols this thread like it's an obsession.
[/quote]

I am sure your presence, in this thread, will be no different then your presence in the other:  Full of 'smug pollution' and 'predictable pratter'.  You might want to seek some professional help for what is clearly an obsession for you.  Now to address some of the points you made:

[quote]Abriael_CG wrote...
1: you know, being part of a bigger company doesn't mean you lose any decisional power on your products. If EA made a deal with Microsoft or whomever else, Bioware could have definitely opposed that idea, and given the way companies like EA work, they would have been listened to.
[/quote]

While being part of a larger parent company (EA) does not mean Bioware lost all decision making power, it also does not mean Bioware did not lose any decision making power.  Do you seriously believe Bioware gave up no decision making power when it was acquired by EA?  Bioware could have opposed the idea for an SLR / NDA with Microsoft or Sony and EA, for monetary reasons or otherwise, could have over-ruled Bioware's opposition to the deal.  You might want to check with Origin on the status of the next Ultima game or Pandemic on the status of the next Full Spectrum Warrior game and get  their input on how a company like EA works.  Oh wait, you can't.  EA acquired both Origin and Pandemic, in Pandemic's case as part of the Bioware acquisition ($800 million for both Bioware and Pandemic) and subsequently closed down both Origin and Pandemic.  Some workers were absorbed into other divisions within EA and others were simply SOL.  So yea, EA is clearly open to suggestions from companies it has acquired 'given the way companies like EA work'.  That was sarcasm, by the way, in case you missed it.

[quote]Abriael_CG wrote...
2: you're not really sure who is privy to what here, right? Given that Microsoft and Sony have exactly the same certification procedures with basically everyone that produces games for their platforms, it's definitely not THAT hard to be privy to them, wouldn't you think?
[/quote]

Since you work in Marketing (not game development), you also are not privy to the certification process.  When did you last submit content to Microsoft / Sony for certification?  I will readily admit that I am not "privy" either, but I put forth a theory as to how such a certification process most likely works; mainly that a Game Developer is not given a firm set date for when they can expect their review to be complete.  My theory was confirmed by a Bioware Rep (Victor Wachter) who is privy to the Microsoft / Sony certification process.

[quote]Victor Wachter wrote...
I'd love to give a date. But the testing and release process aren't set up to do that. When it passes testing, we're launching it asap. The best indicator we can give is very very soon. Obviously, we're hoping the stars align and we get it out on the front end of soon.
[/quote]

So like I stated earlier, Bioware's ability to provide us with information is essentially dependent upon Microsoft and Sony's certification process.  In other words, Bioware is essentially "at the mercy" of Microsoft and Sony.  Victor only confirmed my statement. 

[quote]Abriael_CG wrote...
3: Misleading -> Causing someone to take an action with a false input. Doing so maliciously or not really had no bearing to that.  Bioware gave a false statement, prompting their customers in buying the points. Hence, customers were misled. Intentionally? No. Does Bioware have no responsibility? Of course they are responsible.
[/quote]

Since the original statement was made "in good faith", you were never "mislead".  I have already conceeded that you and others  were "misinformed".  Being "misinformed" is not the same as being "mislead".  Misleading someone is a deliberate act which requires intent to provide false (aka "misleading") information.  Misinforming someone is not a deliberate act and does not require the intent to provide false information.  If you tell someone something that you believe to be true at the time, you are acting in "good faith".  You acknowledged the original announcement was made, by Chris, in "good faith".  If you tell someone something you know is not true at the time, you are "misleading" them. If you tell someone something you believe to be true at the time, and that information turns out not to be true after the fact, you have "misinformed" them.  You have not "mislead" them.  

[quote]Abriael_CG wrote...
You can keep the pedantries about "you purchased points for the sake of having points". They announced the release of RTO, prompting us to buy the points for that. It's really that simple. Cause -> Effect.
[/quote]

Again, don't put words in my mouth.  I acknowledged that you would not have purchased Bioware Points, when you did, had you known Return to Ostagar would be delayed for the PC.  Therefore, I never said that "you purchased points for the sake of having points".  You can keep the pedantries about having no culpability / responsibility in choosing to purchase Bioware Points when you did, even though Return to Ostagar was not available at the time of your Bioware Points purchase.  Hindsight is 20 /20 and, at least for you,  it is much easier to simply blame
someone else than to accept any of the responsibility yourself.

I currently have approximately 1600 MS Points.  I plan on spending 400 of those points on Return to Ostagar (Xbox 360) when it becomes available.  Until such a time, my MS Points will not expire or evaporate into thin air.  I am not blaming Microsoft for "prompting their customers into buying those points" in the same way you are putting the blame solely on the shoulders of Bioware and thereby conveniently avoiding any personal responsibility.  If I never spend any of my MS Points on anything and they go to waste, that would be my fault not Microsoft's.

As for Cause -> Effect.  There is no Cause -> Effect relationship between 'Bioware announcing the pending release of RTO' and 'You purchasing Bioware Points for a product that was not actually available' .  A valid example of Cause -> Effect would be 'Jumping out of a plane without a parachute (Cause) -> 'Dying as a result of injuries you sustain (Effect).

[quote]Abriael_CG wrote...
Ethics and Law have very little to do with each others.
[/quote]

Considering that modern laws are largely based upon morals / ethics and even (to some extent) traditional Judeo / Christian beliefs, hence "murder" being illegal, your statement that "Ethics and law have very little to do with each other" is patently false.

[quote]Abriael_CG wrote...
You really need to go see a few seminaries about customer satisfaction, instead of drowning in legal aspects that you don't know anyway.
[/quote]

I work in the IT field and deal with customers on a daily basis.  I have also studied some Contract Law in College.  Most customers are reasonable and rational.  There are those customers who are, how shall I put it,  "unreasonable" or "difficult" customers.  I would not be suprised at all if in your point of view, there are no "difficult" customers only Companies that aren't doing enough to satisfy their customers.  I hate to upset that delicate belief system, regarding customer satisfaction, but "The Customer is not always right".

[quote]Abriael_CG wrote...
I seriously find it absolutely comical that you accuse anyone else of rudeness, insulting and condescence, since you have done absolutely nothing else since when you decided to try and turn this thread in your little classroom.
[/quote]

As several others have pointed out, you might want to point that mirror at yourself.  And you might want to offer an apology, or at least a sincere "thank you", to Victor for his efforts.

While you would argue that Bioware should never have entered into an SLR / NDA, and that is certainly a valid point, I would argue that Bioware should never have promised that one platform (PC) would be given preferential treatment to two others platforms (Xbox 360 and PS3), as far as DA: Origins and any future updates / patches, DLC or Expansions is concerned.  My money, after all, is the same color as your's; so to speak.  I would also argue this point even if Bioware's chosen "preferred" platform was my own (Xbox 360).

But as I stated previously, in the business world "Money Talks" and deals are made behind closed doors.  Just because I acknowledge this, I do not necessarily advocate or condone it.  Telling customers on two out of three supported platforms that they will have to "take a back seat" and wait, at the potential expense of receiving updates / patches and DLC that customers on the "preferred" platform receive hardly qualifies as a "Good Business Decision".  The lack of a third-party certification process for PC aside, please explain how it is "Ethical" that some customers (Xbox 360 / PS3) have to wait for updates / patches that other customer's (PC) already have, for the main DA: Origins Game, while Bioware focuses on getting Return to Ostagar out for all platforms.  Keep in mind that PC,  Xbox 360 and PS3 customers have all already paid for DA: Origins itself, and Return to Ostagar is DLC that requires the main DA: Origins game.  So, any bug-related issues that affect a customer's enjoyment of the DA: Origins itself would quite possibly affect that customer's enjoyment of Return to Ostagar.

However, consider the following to "put things in perspective".  Being the victim of a System Update that "bricks" my PS3 (IIRC, System Update 2.41) and then being told by the company who provided that System Update (Sony) that my PS3 could be repaired, at a cost to me, would have definitely qualified as something worth "getting worked up about".  BTW, this actually happened.  Although I managed to avoid having my PS3 "bricked" by one of Sony's System Updates (since I did not log onto the PlayStation Network the day the mandatory System Update was
released), there were many others who did have their PS3 "bricked".   Sony's initial response (expecting Customers to pay Sony to repair what Sony directly caused), at least, would qualify as a "Customer Relations / Public Relations Nightmare".  Bioware's initial handling of the Return to Ostagar delay qualifies as "Poor Communication" at best, and isn't worth getting all worked up about.

I will be too busy playing Mass Effect 2 and Dragon Age: Origins (sans
Return to Ostagar for now), among other games and non-gaming related
activities, to allow myself to get all worked up over the admiteddly
unfortunate delay of what essentially amounts to about one hour of
playable DLC.

[Gunny5821]

Feraele wrote...

Currently, however..there is no lack of information..Victor updated us yesterday as best as he could. I would think that would calm things down for the present? He has also stated once they get into the routine, we will get regular updates. I say we hang onto a bit of patience and allow this to happen. For now. Besides with the coming soon ™ of the DLC and the update for the 360 I would think that most are happy with that information, judging from the comments I saw in this thread yesterday.

Hang on guys we're getting the dlc soon as the certification thing is over with.

One more thing..I don't think for a moment that the expansion will be broken, because..being that they are employing their new testing methods and perimeters ( as was stated a few times) there will be less chance of that happening.

I have pre-ordered the expansion..and am going to treat it like any other expansion I've ordered.  I'll be waiting for the release date, news and playing DA:O or maybe something else in the meantime.

I would concur, Good Post FERAELE!  We need more positive reinforcement opposed to the negative.  Lord knows there is more than enough negative comments flying around!  Whay irrates the heck out of me is that the majority of the negative threads are coming from TROLLS!  Heck they don't even have a registered game and yet they see fit to post and act as if they do....  Bring out the SUN the next time a Troll comes a trolling and turn him into stone... LOL

Gunny

[le_cygne]

Thank you very much for the update, Victor, during what I'm sure is a busy week for you guys.



Could you possibly give us any information on future updates regarding known gameplay bugs (DEX, set bonuses, armor displays, Shale, etc.) and when or if they might be resolved? I'm sure the players looking to stroke their ePeen will be happy to have the numbers next to their names increase, but it would be great for the rest of us playing Dragon Age on consoles to see some of the known gameplay issues addressed. I know we can't expect the same quick patch response time as PC players, but I don't think I'm alone in feeling disappointed that we're finally getting one and it doesn't really resolve anything about the actual game. I apologize if that sounds snarky, but as a Bioware fan from the beginning, it's been frustrating to see the relative lack of support after buying one of your games--the company's best, I think--for the 360 instead of the PC.



Thanks again for the comprehensive update, the better communication, and for keeping us in the loop.

[Fumbleumble]

Positive reinforcement is one thing.... blatently blind optimism is something else entirely. The game has been bugged, rather badly I might add for such a high profile product, for 3 months now and Bioware have done little to address the issues.. bar from a couple of updates that amount to nothing but rebalancing and writing in more bugs

When I actually see some progress being made into actually fixing the game and stop seeing all of their effort going in to selling us all another pig in a poke, THEN I will feel like being positive about the product.

Modifié par Fumbleumble, 28 janvier 2010 - 09:50 .

[Feraele]

Gunny5821 wrote...

Feraele wrote...

Currently, however..there is no lack of information..Victor updated us yesterday as best as he could. I would think that would calm things down for the present? He has also stated once they get into the routine, we will get regular updates. I say we hang onto a bit of patience and allow this to happen. For now. Besides with the coming soon ™ of the DLC and the update for the 360 I would think that most are happy with that information, judging from the comments I saw in this thread yesterday.

Hang on guys we're getting the dlc soon as the certification thing is over with.

One more thing..I don't think for a moment that the expansion will be broken, because..being that they are employing their new testing methods and perimeters ( as was stated a few times) there will be less chance of that happening.

I have pre-ordered the expansion..and am going to treat it like any other expansion I've ordered.  I'll be waiting for the release date, news and playing DA:O or maybe something else in the meantime.

I would concur, Good Post FERAELE!  We need more positive reinforcement opposed to the negative.  Lord knows there is more than enough negative comments flying around!  Whay irrates the heck out of me is that the majority of the negative threads are coming from TROLLS!  Heck they don't even have a registered game and yet they see fit to post and act as if they do....  Bring out the SUN the next time a Troll comes a trolling and turn him into stone... LOL

Gunny

Heh well..just wait on that..I get negative reinforcement for my positive reinforcement...and around and around it goes. 

[Feraele]

Fumbleumble wrote...

Positive reinforcement is one thing.... blatently blind optimism is something else entirely. The game has been bugged, rather badly I might add for such a high profile product, for 3 months now and Bioware have done little to address the issues.. bur from a couple of updates that amount to nothing but rebalancing and writing in more bugs

When I actually see some progress being made into actually fixing the game and stop seeing all of their effort going in to selling us all another pig in a poke, THEN I will feel like being positive about the product.

There is a bugfix upcoming..shortly.  Specifically for the update for 360 users.  Supposed to fixe corrupted saves and other things that went wrong.