This probably has been written about/discussed around as many times as reapers have harvested the galaxy, however I still feel the need to vent my frustration. Mods feel free to move/close/delete the thread at your own discretion(as if you need my permission).
By this point you probably realize that I'm talking about the face import problem. For most of you this is old news, and you've probably found a way around it or a way to deal with the change. As a newcomer to the series, this is a big deal for me.
I hated how stock Shepard looked like. Like someone shaved Ken doll's head and strapped a suit of space-armor on him. Not only wasn't he a badass material, he didn't even look human. So I made custom character, which might not look like your idea of a grizzled war veteran at least looks like a human(I think I overdid it with brow height, but that's besides the point).
I put close to 170 hours in ME1 & ME2 playthrough, and as you'd expect I've grown quite attached to the looks. So, imagine my surprise when I import the character from ME2 and it looks like something that has descended from the 12 generations of dedicated, selective inbreeding of down syndrome chimps.