33 réponses à ce sujet

[SirBeatdown]

well i didnt know i made a EA/Bioware account and i redeemed the Terminus Armor on the wrong account not knowing i had one and now i cant put it on my other account is there anyway i can switch the redeem from one account to another, so that only one account has the redeem? if not i will break my mass effect into pices cause there was no point in pre-ordering it if i dont get the "Free" DLC that i went threw like 5320533 hoops to get

[Kepha]

You'll need to contact EA Support

[grindking18]

I did the same thing only with the Collectors armor and weapon. Extremely dissapointed...

[MachoByrdOfPrey]

Yea I have the exact same problem SirBeatDown. Hopefully we can redeem our codes and put the armor on the right profile.

[Vicious_VI]

same, i called EA support but was on hold too long. Has any one resolved the issue doing so? cause im gonna call back it would just make me feel better knowing some one fixed the problem doing so.

[MachoByrdOfPrey]

where did you get there number? I can't find it.

[kingoftrees916]

the number is on the back of the Mass Effect 2 booklet yeah same here just today i remember my email...fml...i was gonna call them today but i heard ppl were on hold for an hour

[sonicyouth54]

I'm on hold on the phone and on the online chat part. It said I'm probably gonna wait 30 minutes...but I'm gonna wait cuz I paid for this stuff and I don't wanna lose out just because I put a different log in name online as my xbox name....I'll let you guys know

[Starkiller85]

Btw how do you link your gamertag to get the code to work, it works but I can't retrieve it until I link my gamertag. Were do you go to do that?

[MachoByrdOfPrey]

Just got off the phone and I waited 1 and a half hours. This is ridiculous

[kingoftrees916]

what happened??

[MachoByrdOfPrey]

nothing I was on hold forever.

[MachoByrdOfPrey]

Has anyone got a hold of them yet?

[sonicyouth54]

I spent 1 1/2 hours on the phone only to get hung up on..BUT if you go to support.ea.com/chat you can wait for an online chat it took about an hour but he finally resolved my issue...

you have to make sure that the email address you use on yr bioware account matches yr xbox profile email...i thought it did but it didn't

[sonicyouth54]

i've had xbox so long that my email was an old one and I didn't even realize it..if yr reading this it's probably too late you may entered a different email address....if so, use support.ea.com/chat and wait for them to fix it

[MachoByrdOfPrey]

yea i used a different profile that i thought had my gamertag, but it didnt so I hope that they can redeem my code so that way i can use it on the right profile with my gamertag attached with it

[MachoByrdOfPrey]

You know I find humor in this cause ive been hearing that the Cerberus Network was having problems. That was the easiest thing to download.

[sonicyouth54]

what did you have problems with? For me it was everything except the blood dragon armor or whatever...just wait on the chat link don't call as u know....they first told me I would lose my DAO DLC because they had to change my profile email but I pitched a fit and they changed their tune....they never told us we HAD to use the same email for bioware and xbox profile...that's a key fu-in step!!

[MachoByrdOfPrey]

well i will tell them that cause if I paid my good earned money for this game, I want to get everything that it comes with.

[MachoByrdOfPrey]

2 more mins. Wish me luck!

[MachoByrdOfPrey]

Is the support chat 24/7?

[kingoftrees916]

so what do i have to do exactly? call them,wait, and what did you say that made them help?

[MachoByrdOfPrey]

support.ea.com/chat

[kingoftrees916]

yeah im about 6 minutes on live chat

[kingoftrees916]

really i was third and they canceled me...wow