3 Antworten in diesem Thema

[firestryfe]

I ordered the relay necklace and it was delivered on December 15th.  It was assembled incorrectly (one of the pins for the gyroscopic rings missed a hole it was supposed to go through, so it doesn't spin) and I put in a support ticket.  It's been over 3 weeks and I'm still "awaiting assignment to a support agent."  Is support on holiday, backlogged, or just slow?  It's frustrating spending $200 on a necklace to have it arrive manufactured improperly and get no response.

[ArcadiaGrey]

Damn that's frustrating, I was just oohing and ahhing over that necklace last week.  Maybe if you don't get anywhere soon you could email the jewellery company itself?  I was looking at their site and they advertise the relay necklace on there too.  Just an idea....

 

Fingers crossed you get a quick response, good luck.

[BiowareStore]

Hi firestryfe. I'm sending you a private message now. We'll take care of this.

[firestryfe]

Bioware Store support got me in contact with the manufacturer this morning, I've already got a shipping label and it's being taken care of.  Thanks!