I don't see how this is their "most diverse" game btw. It's the same thing, and the many options are superficial.
And they reduce race to mere appearances now. The dwarves of DAO, for example, had more going for them. All of the protagonists are just mock humans. They don't really have much signifying culture in and of themselves. And I find that reducing people to appearances, whether intentionally or not, to be the most racist thing one can do. It's something even the most well meaning white American liberals do too. It's probably because they're devoid of any culture themselves. It's the only way they can promote their universalist ideals of people. By stripping them of identity.
Culture matters. Not appearance.
I'm not an "SJW" btw. I'm pretty conservative in general. Just calling bullshit on this.
When I said "most diverse" I was referring to the PoC among our followers and the various NPCs, as well as sexualities (including non-follower NPC sexualities, like Celene and Briala). This thread is about real-world race and color and its influence on the games, not in-game non-human fantasy races.
In the presentation I linked, David Gaider talked about adding more female voices during VO recording, and doing a pass over the NPCs to add in a broader range of colors. The player isn't going to interact with said NPCs regardless of color; they are set decoration. So why not have them be a variety of colors? Those are intentional things that Bioware does because they think it's important to have that sort of representation in their games. They are making an effort, which is more than a lot of other developers or other entertainment media companies.
As far as the culture of those PoC are concerned, the main country of that type seems to be Rivain, from which we've had two companions, Isabela and Vivienne. We haven't actually been there or heard enough about it to know how the culture is. Antiva and Tevinter also have PoC and we also have not been there, even though we've had followers from those nations as well. However, I think Zevran, Josephine, Dorian (and Fenris? I'm never sure whether to count Fenris) all do a pretty decent job of representing their respective cultures. Vivienne says she's "from the Circle," and I think that Isabela is actively trying to move away from that part of her life, so they are iffy as far as that's concerned.
But we're not going to get a real sense of the culture of those places until we go there, as we did in DAO.
Regarding the DA races, you certainly aren't the only person who wants more reactivity along those lines. However, I think that's really more of a result of the plot of a given game than anything else. DAO felt like it had more racial diversity because our PC actually came from those cultures, we started there in the game, and then went back as part of the story. But DA2 and DAI didn't have that because of the plot. Also, the additional races were added to DAI only as a result of the additional year of development time.
Regarding your remarks about culture vs appearance, there are many players who would prefer the option of creating another race, even if it wasn't acknowledged as such in the game, just so they can RP that way. Appearance matters to those players, particularly those who consider humans to be "boring."