just ignore Killroy...Almost all of his posts are him attacking/demeaning/criticizing someone else's post. So him calling you a troll is stupid hilarious and ironic.
I don't get why it bothers you so much. If you don't use it you never see it. Yeah it kinda sucks you can't make a face quite as detailed...But personally I prefer always making my character(s) when I can..I hate using default characters and never used Sheploo during the dozens of times I played all 3 games. But if others like using the more detailed default character...it's kinda selfish to prefer they take it away if a custom char can't look as good. No offense meant.
I don't mind it really that the fully created from scratch faces couldn't be as detailed in ME, etc. I expect the CC will be better this time round. With those, I would have liked to be able to alter them after the start of the game. Not being able to do so and not wanting to spend days creating a face for myself made me less willing to even bother trying... so I usually played with the default.
As for the "iconic" default face, I found it ironic that the game focuses on building a different personality for the PC but wholeheartedly denied, for example, that a really Renegade ShepLoo might have decided to grow out his hair in ME2 whereas as one whose heart was still with the Alliance may have kept the military cut... and, similarly, that he may have made such changes mid-game when he may have started to feel differently about his situation than he did the moment he woke up. There are things people do everyday to change how they look to express the changes they make to their character that don't physically change their "iconic" face. For me, it's more about being able to match the Shep to the character profile I was developing throughout the game than it was about not having just a "pretty face."