A game developer doesn't owe us anything until we buy their product. Information blackouts don't bother me; it is the released product that matters afaic.
I both agree and disagree. I think theres a difference between when a leak happens from a dodgey PR place like Gawker that spoils the plot of a game... and the company says "We dont comment on rumors", (which is entirely respectable, I also respect Bethesda for blacklisting Gawker after repeatedly leaking their games too).
And when the CEO tells the stakeholders that the game is going to be delayed, and this goes in stark contrast to the trailer already released to fans at E3 last year, and N7 day trailer. Both of which have set an expectation with eager fans for holiday 2016.
What you are essentially saying is that hes acting 'entitled' (using that word again), for wanting clarification on this. But really, I think hes just wanting clarification due to confusion that is entirely of Bioware's own making. Had Bioware not confused him, he would likely be silently waiting upon the Holiday '16 promise.
Dont get me wrong, I'm not mad at Bioware, I enjoy ME games so much I even found it difficult to dislike Bioware during their dodgey "From Ashes" DLC practice, or the ending. However, I can separate my advocacy for a game studio with calmly communicating what I think is a bad practice. Like the previous two things, I think Bioware knows this was bad form and it will be remedied soon.
When somebody from your company makes a public statement that goes in contrast to what you have promised fans, you cant say "We dont comment on rumors", because its not a rumor, its two contradicting statements from your own company. If you wish to create an environment where you set expectations for fans.. and then knock them out of the park, you need to put out the appearance you care about your fans expectations by addressing them ASAP when you cant deliver on your promises, or clarify consumer concern when you confuse you fans with misleading communications.
I've got no doubt that Bioware will soon issue a delayed clarification, and the only reason they havnt so far is:
1) Of course, it was an answer to the question and the CEO accidentally spoke out of place. Bioware are currently scrambling to decide how to address this as it wasnt meant to be public yet that it was to be delayed.
2) They wont want to issue TWO delays, so when they issue a clarifying statement, it needs to be 100% definitive and correct. Two delays could even go so far as to cause dodgey fans to pirate the game out of spite, (but lets be honest, these idiots were on the edge anyway).
3) The unit production managers and project managers/directors for the game probably arnt even sure WHEN they can promise, so it might still be another 1-4 weeks until we get a clarifying statement from them.
So, in summary, I disagree with your statement that they can make a promise for a release date, tell financial stakeholders the date has changed, have this spread all over the media... and just let it simmer with fans. I think here you are drinking the 'fans are entitled' coolaid a little too much. Expecting information about ME:A for no reason, "possibly entitled". Asking for clarification after confusing/conflicting statements "not so much".
I think that any good company should do its best to 'meet the expectations', that they set in communications with fans. This leads to maximum customer satisfaction and is a good practice in principle. Only reason they havnt, is they have NFI WTF to say in case it gets delayed again from Q1 2017.