272 réponses à ce sujet

[BruceKJD]

I was pointed at a very odd solution by EA tech support; for me, what seemed to work was changing a setting in Steam itself - in Steam's "Download Options", they give you a dropdown list of download regions. I'm in Greece, but my download region was set to UK - London. When I set it to Italy, restarted Steam, and then restarted ME2 ... hey presto!

Beats me as to why that would work, and obviously there's no way I can guarantee it'll work for anyone else, but hey, better than nothing, right?

ETA: scratch that.  I went out, came back, rebooted, ran ME2, and the problem was back.

Modifié par BruceKJD, 18 juin 2011 - 01:49 .

[BruceKJD]

...and according to the latest round with EA tech support, the problem (for me, anyway) is that I've got data drops between my computer and the EA servers. "Talk to your ISP," they say.

[Wolfaton]

I am on Windows 7 64-bit, and downloaded ME2 from Amazon in May 2011. I registered with Steam & Cerberus.

When I launch the game, it says:
"communication with the mass effect 2 server was interrupted or timed out"

This thread looks like others have the same problem. I have yet to see a reasonable solution. I have a recently reformatted Win7 clean installation, so I doubt my network settings are tweaked, unless uTorrent automatically tweaks settings.

[Bogsnot1]

Try looking in the Tech FAQ thats stickied at the top of the forum.

[Bellendaine]

Wolfaton,

I have the exact same config and set-up, and I was getting the error despite nearly a year of it working fine. Unfortunately, Bogsnot1's advice isn't really helpful, in that the Tech FAQ doesn't really fix this problem. However, I did take the Tech FAQ advice and set my Auto log-in to "no," left the game, and logging in again manually. Once I did that, I set my Auto log-in back to "yes," and so far I seem to be automatically logging in again. It's worth a try. If that doesn't work, then I'm at a loss ...

[Bellendaine]

I lied. It did it to me again, and as I said, the Tech FAQs offer absolutely no solution. Good times ...

[Bogsnot1]

XP systems can connect without difficulty. Win7/Vista systems cannot, so it appears to have something else to do with Win7/Vista network settings apart from just ECN.
ECN was the initial cause, but now it appears to be something else as well. Try contacting EA support.

[AngryScotsman]

Everytime I start the game it says that, but then I manually log in and it works. Gets old, but oh well.

[Bogsnot1]

Once you have your DLC registered, you no longer have to log in, and can play the game offline.

[Gameaholic]

For steam users:

It seems that selecting a download region in steam setting other then your actual region ( I.e. you live in france but have selected UK for better download speeds) it seems that the game doesn't quite know where to connect. Reverting to your own region might do the trick.

Worked for me.

[Marn_Cherone]

AngryScotsman wrote...

Everytime I start the game it says that, but then I manually log in and it works. Gets old, but oh well.

got the same problem.

well as long as I keep loging in manually it works.

I don't know if this has somthing to do with it, but  i had this problem before and after i used an other internet browser (chrome instead internet explorer) it worked. Later I reinstalled my Windows and used only the new Internet explorer. However the problem has returned. Don't want to install chrome again as I'm not satisfied with it.

What I want to say: maybe (in this case) the problem is connected to browser in some way.

Modifié par Marn_Cherone, 24 juillet 2011 - 08:44 .

[Bogsnot1]

If you reinstalled Windows, and you are running either Vista or Win7, then what has happened is ECN has been re-enabled in your network settings, as those 2 versions of Windows seem to think it has to be enabled by default in order for you to communicate with the rest of the world.
Open up a command prompt, and type this in;
netsh int tcp set global ecncapability=disabled

[Baramon]

Since we're on a similar subject, I've got a question:

I am logged into Windows 7 all the time as 'Administrator', but I constantly (and this help thread is pertinent to this) have to run things as Administrator. You know, right-click and select 'Run as Administrator'. Is this just an added security feature of Windows 7 and UAC? It seems silly to be logged in as Administrator, and then have to run things "...As Administrator" all the time.

Like I was trying to run the netshell command mentioned earlier, and I hadn't opened the Command Prompt with "administrator privileges", just typed it in as I always do in the Windows Run dialog box that comes up. And of course it came back with an error to the effect of "you don't have administrator privileges, etc, etc" and after a few moments of confusion, I remembered I had to find a link or Start menu command program icon to right-click and then run as Admin...

I guess this setup is intentional, a safety feature of Windows, right. That I can't have my cake and eat it to, I guess. Because turning off UAC is not recommended, and having everything always set to Admin privs all the time is probably dangerous...

So, is there a happy medium?  Should I just start poking around and right-clicking every game's .exe file that I play (and possibly future ones I haven't run yet) to have Administrator privileges, or is there some way to set my games to run this way?  Because several times lately, I've determined some "bugs"/games not working as expected turned out to be related to the games not being run in Administrator mode. Should I just get in the habit of always running games I want to play with Admin rights? It's a lot to ask of this tired ole brain.

[Bogsnot1]

Yead, its a "feature" of UAC that you have to run things as admin, even though you are loggedni as admin.
Plenty of people disable UAC and are happy with it. Just make sure you have a robust AV and firewall package, dont click on dodgy links, and read every dialogue box fully before you click "OK".

[newsletterdump]

Jenyar wrote...

Hi all. For me it was also related to an obscure internet speed tweak that seems to disable EA's sites. Here's the solution I found (works for Vista and Win 7):<br />
<br />
1) Click start, go to 'All Programs', then 'Accessories', look for 'Command Prompt'.<br />
<br />
2) Right-click on Command Prompt, click on 'Run As Administrator', if you get a security prompt, just choose continue or allow.<br />
<br />
3) in command prompt, type, "netsh int tcp set global ecncapability=disabled".<br />
<br />
4) Exit Command prompt, and your game should be working.<br />
<br />
This applies to any EA game that attempts to connect to an EA profile online. I'm very curious WHY it has this effect. <br />
<br />
Hope it helps!

This worked for me. (Playing on Vista with Steam version.)

Incidentally, one of three major bugs I had to fix just to make this run... Company should be embarrassed.

[Bogsnot1]

This bug is caused by Vista/Win7 enabluing ECN by default on their networking protocols when it is not needed. In other worsd, its a bug with your choice of operating system, not the game.
Once again, you know not what you are talking about.

[newsletterdump]

Bogsnot1 wrote...

This bug is caused by Vista/Win7 enabluing ECN by default on their networking protocols when it is not needed. In other worsd, its a bug with your choice of operating system, not the game.
Once again, you know not what you are talking about.

Riiggghtt... It's my fault for choosing that year's MS OS used on millions of computers...   I'll be sure to consult you next time I'm buying an OS so I can find one obscure enough for BioWare games. Or when I need a drawing of dwarf. One or the other.

I'm so ignorant, I think game companies should fix their product for an issue that even a troll knows about. Or at least make a clear notice of the problem. How silly of me!

[Bogsnot1]

newsletterdump wrote...

Bogsnot1 wrote...

This bug is caused by Vista/Win7 enabluing ECN by default on their networking protocols when it is not needed. In other worsd, its a bug with your choice of operating system, not the game.
Once again, you know not what you are talking about.

Riiggghtt... It's my fault for choosing that year's MS OS used on millions of computers...   I'll be sure to consult you next time I'm buying an OS so I can find one obscure enough for BioWare games. Or when I need a drawing of dwarf. One or the other.

I'm so ignorant, I think game companies should fix their product for an issue that even a troll knows about. Or at least make a clear notice of the problem. How silly of me!

Like I said, it had nothing to do with the game. It was Microsofts decision to enable ECN by default in their networking protocols which caused the problem, not the game itself.
If you cant be bothered learning a single thing about the technology you use, then might I suggest getting a console, where all the thinking is done for you by someone else.

[Baramon]

Disabling ECN didn't appear to have any affect whatsoever at fixing my problem, but I can manually log in each time, so it's not a big deal really. I'll try a couple more things -- I haven't tried turning auto-login off yet -- and see what happens. Still, it's not a major concern.

[Thraxxousai]

Bogsnot1 wrote...

This bug is caused by Vista/Win7 enabluing ECN by default on their networking protocols when it is not needed. In other worsd, its a bug with your choice of operating system, not the game.
Once again, you know not what you are talking about.

if your just going to blame people for an issue THIS game is giving them. then get off this topic.



On a side note...ive tried at least 6 different suggestions including ECN im using vista 64 and its through steam and IT IS NOT working.

[Bogsnot1]

There are 2 different parts to this. Neither of which are present under XP systems, just Vista and Win7, which means it is NOT game related, but operating system related.
1) No connectivity at all, using manual or auto login
This is caused by either ECN being enabled, or firewall settings

2) Auto login fails, manual login works.
Exact cause as yet undetermined, but if the fix posted by Ernie4711 is correct, then it would seem to indicate Windows UAC could be the culpit. His fix here;
http://social.biowar...7845164#7899355

[mcsupersport]

I am running XP and DA2, ME2, and even DA:O(iirc) are all having auto-login issues for me. I haven't posted or really cared, and by all reports I have read, it is a server issue more than a game/operating issue. I get by with logging in manually when I need to, but I thought there was a server issue they were/are looking at last time any semi-official word came down. If this isn't the case and anyone does have a guaranteed fix, I will give it a shot, but not if it breaks other things, because to me it isn't that big a deal.

[Bogsnot1]

I stand corrected.
In which case, must be a server resource problem, as the local servers in Australia dont seem to be afflicted by the timeout error.

[Vyxus]

I believe that this issue is related to the switch from the EA Game Manager to the Origin system. Since I have always been able to auto log into the game since release and only have the issue recently with the EA log server protocol change I firmly believe it is a log in server issue - not operating issue. ME2 does one of three things when I log in - it hangs and never connects or will then not be able to log in and gives me the screen that says it cannot log in or it will tell me it cannot log in and actually allow me to manual log in which finally launches the game. This is what happens EVERY time from their launcher - either desktop short cut or using the Origin Launcher.

And yes I am running and have been running Windows 7 since I started playing ME2. I have not had an issue running DA2. One should not have to create a work around to use any major operating system and I really wish someone at Bioware would just patch in a fix.

[Revan4400]

I agree with Vyxus. I have the same exact problem everyone in this forum has been discussing (with respect to Windows 7). My previous DLC purchase was a few months back, and I hadn't had any communication issues. Just recently, I bought Overlord and I cannot log-in to get things to work. I tried the ECN work around; no changes. I thought the issue was related to my firewall, but that wasn't it either.

Shame. I would have purchased more DLC. Now I have two venues left. One is to crack the game to enable the legally downloaded DLC, or ask for a refund which would be to my dissatisfaction.