You know I feel like in these days...
Ok so this maybe contradicts some other impressions, but I feel in my opinion Bioware is making the most intense kind of "game/cinematic" thing like their ability to make sharp feeling air-tight experiences or whatever was always pretty cool but possibly even improved over time. In fact, maybe the game itself has improved in some way, in terms of abilities or biotics or whatever.
However, I think (JUST MY OPINION) their ability to make naturally resonant or emotional experiences (that connect, to people, regardless of artificial labels/gender etc) has diminished somewhat precipitously over that same period. It's not that it doesn't occur or have meaning for people (whose experiences I'm not attempting to contradicting), but that it has often been less impactful and do not get the feeling of warmth or welcoming.
I think that's why you have all these ardent debates going on around here and elsewhere, it's attempt to engineer the desired emotional result from the backend (does this work? Does that work?) Instead of analyzing it from a forward perspective (I sense this feeling, and desire to act on it, or create this positive reponse)
In my opinion, the ability of a variety of other games available to create such emotional response, as well as be compelling games/epic whatever it is, has been a problem for Bioware. I, myself the consumer, want just a compelling experiences, from whoever, but I must confess, and this is just my opinion, I find myself increasingly gravitating towards other media and games from, all kinds of places, that create that feeling of warmth, and which are also epic and compelling, etc.
I do not know if they will find a way to turn that around, but essentially that seems to be the heart of the problem in my opinion, and why perhaps, people have (and may continue to) gravitate towards other options.