It is. The decision to record the voice was made months or years ago. That's not getting changed.
Given that they are going to record the voice anyway, the cost of that recording is a sunk cost.
There's no waste. Anyone who wants to experience the voice will experience the voice.
What you say only makes senee if there's some benefit to EA arising from people actually consuming the voice, and a smaller cost associated with not including it at all.
And that's obviously not true.
Not having the toggle doesn't change the cost of the voice. Nor does it improve even one person's gameplay. Nor does it attract even one extra customer.
You say you understand sunk costs, and then you clearly demonstrate that you don't.
Explain it to me. What's getting wasted? What aspect of the voice recording wasn't necessary, given that anyone who wants the voice wants all of it?
The demand for the silent protagonist would be higher. They could well charge for the option to disable it (and I would happily pay for that option).
As I have stated in multiple threads, media production is what I studied, have a degree in, and do for a living. I really hate pulling that card because it comes off as pretentious, but sometimes its necessary to get people to pay proper attention. What you're saying may make sense in your head, but that's not how it's done. You are getting sunk costs and prospective costs mixed up. If the money is already spent -- check has been cashed and everything -- and you can't get it back, that's a sunk cost. Deciding to do something like record voice over years in advance and planning according to its cost is a prospective cost.
Simply making the decision to record voices does not mean that it is then okay to plan for most of your budget potentially going to waste. I say potentially because, when the option exists, you ensure that you get the most out of the resources available. If 2/3 of your budget and recorded dialogue has the chance of never being heard even 10% of the time, that's not an effective use. The more effective option is to dedicate 100% of your voice-over budget to NPC dialogue or eliminate the toggle entirely, which ensures that the all of the dialogue is heard and therefore a more effective use of resources. This isn't complicated and anyone with common sense should see what I mean.
You want me to explain it to you? Alright. When you plan a budget, you want make sure your resources get used to the best of their ability -- efficiency is key. Let's say that you plan a huge action sequence that costs $50,000 to film. You spend it, you film it, and send it off to post, but the movie is too long and the scene is deemed unnecessary so it gets cut. That's a sunk cost since there's no getting it back, but it wasn't planned that way and that's the point that you seem to have trouble grasping. If you were to plan to put $50,000 into a scene that movie theaters could choose not to show from the get-go, that wouldn't be efficient because that same money could be used to improve other aspects of the film that are guaranteed to be seen by all audience members. It'd be more efficient to drop something that people might not see in favor of what the audience is guaranteed to see. Once again, I'm talking about things in the planning stage and not after-the-fact.
Look Slyvius, I respect you because your opinions are usually well-worded and more intelligent than most. You're one of the few members on this forum that is like a familiar face to someone like myself, who has been frequenting the Bioware forums for the last decade. People potentially not hearing something that you spent 2/3 of your budget on is a waste because the option to use it more effectively was there. Yes, people buy the game and it all gets paid for in the end, but that's 2/3 of the budget that could've been used to add in more NPC conversations, more side quests, and more companion interactions. This goes double when you account for the fact that most video games have something called a "word budget," which I'll openly admit I don't know much about. However, you have to be clever and efficient when you plan out how to use your resources. Of course there's no guarantee that things will go according to plan, but that's why you plan to be as efficient as possible.