You're a bit unclear in your post. If your character's aren't being uploaded from DAO and DA2, be sure that you are logged in to your EA/Origin account in the game itself. Load up your save, run around a minute. You may find that taking off a piece of gear will help the Keep refresh.
If you already have your DAO and DA2 characters uploaded but are seeing the wrong choices for them... For both DAO and DA2, the Keep ONLY records the basic facts about your character and nothing more: name, gender, race, origin, class, and an upload of your character's in-game portrait (basically a screencap, the same used in the game itself). The Keep does NOT import any decisions from those two games; you must select all of those by hand.