So here's what I mean. Let's start with an example (very cliché, sorry): you and your team are chasing the bad guys and stumble upon some civilians who are injured and clearly in need of help. The decision is tough, but you can't let the bad guys get away, so you leave the civilians be. Now, the most likely scenario would be that those civilians never make it to safety and no one ever mentions it. Maybe some of your squaddies disapprove of you, but that's it. But what if they came back? They would probably tell everyone about your cruelty. They would not trust you anymore. Their interaction with you would be different. And some of other people would also think badly of you because of it.
Another one: the raiders have attacked two colonies. One is human, another, say, turian. Both completely civilian, so neither is more important than the other. You could probably split your forces to save both, but it would lessen your chances to win. So, you face a dilemma. If you decide to save the human colony, the turians would not be pleased. But instead of simply saying "You humans are all racist! We will not forget it!" and then, well, forgetting it, they could hold a grudge against you for quite a long time. They'd refuse to aid you in your mission. Perhaps other species would also become more suspicious towards you.
This would lower your reputation, unless you also do some really great things that help everybody. Than the ones you somehow displeased would change their opinion of you.
It could also affect the story on larger scale. For example, I've read the theory somewhere that the N7 guy we saw in trailers is one of the antagonists, and that there could be a split between the colonists - some would follow him, and some would stand by your side. To not make it necessary to be a paragon of light to have the best outcome, let's say the split always happens - but if you acted like a douchebag, more people would join your opponent.
I'm sure it would add a lot more depth to the game and the player character. These above are just the examples I could think of, but I'm sure there can be more. I'm really interested to hear your opinions on the matter.





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