I was going nuts trying to get ME2 installed on the laptop I just bought and where Gamestop's support fell short EA shines. On top of that it made other EA titles I'd bought in the past available to bring over to this system. I'm thankful for EA support for their effort. 
Yes I know it's probably out of place, but oh well, worth it.
My experience of EA support has been the exact opposite. Just saying.
Glad to hear you've gotten your issues sorted. 
I've had to call EA/Origin a few times. I have to say that most of the time they do an excellent job.
Sometimes, like back when ME3 MP was part of the "big-time" show; Origin was a pain for dropped waves - such as disconnecting on wave 11 with 10 seconds on the clock.
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