19 réponses à ce sujet

[Goines1931]

I pre-ordered Dragon Age well over a few weeks ago on Steam. Everything was good.

Then when the files unlocked today i typed in my Deluxe Edition and Pre-order codes and was happy to see that all the content I was promised showed as unlocked on the "Registered game promotions" page. It even worked when I then transfered over the character from the character creator.

So I saved my game and shut it off because i had to go to the shops real quick. And when I came back and tried to load my previously saved game, a message saying that the samegame required an account owning the following DLC.

Memory Band
Collector's Edition
Wardens Keep
The Stone Prisoner.

What gives? How come these DLC are suddenly not working?

[Elidrin]

I have the same problem. Everything worked great last night, I played thru the Keep, this morning I can;t load my save game for same reason.

[Dire W0lf]

need to make sure you logged back in on the title screen. when I started te game the second time it had my email but the button said "logged out".

If you log back in before trying to load the save game you should have them again.

[Goines1931]

I was and am logged in. All the other promotional items are working fine. the journeys ones, the blood dragon armor, etc.

[Aeshyn Stormsinger]

I have the DLC from pre-ordering the standard version, and when I click 'Resume' it gives me the message saying I have premium content, need to log in as that account etc, even though I am. Is that the problem? The way I got around it is to just go into 'Load Game' and load the save file, that seems to not disagree with me. Hopefully that works for you, but I have a 99% feeling of surety you've tried that already, lol.

[Ginggis Khan]

I decided to play a little bit again after a couple of months break and am having the same issue. I was able to play before...

[ltjgedwards]

I'm having the same problem, unable to resume or load a saved due to having DLC, but I also have some custom content (projects) that I have installed. I played this morning shut down for a few hours than restarted and nothing.

[Ginggis Khan]

I just found out on some other forums that problem is becouse if the stopped "Dragon Age: Origins - Content Updater" service. If you go to START - RUN - type 'services.msc', hit enter, and in the services window change the status of this service to Automatic or Manual and start it. MY won't start for some reason. Maybe need to reinstall the game *shrug*. But yeah, If you've used to be able to play and had no problem with DLCs before then this service is most likely stopped if you have problem with DLCs now.

[Ginggis Khan]

This starts to really ****** ME OFF! I've fixed this issue by reinstalling this damn service and message went away, now I bought Return to Ostagar, and I get the damn message no matter what on this DLC. All other DLCs are working now. I paid 5$, I've seen it going through download and install this DLC, now after game is restarted I see that "Return to Ostagar" is not accessible and I see it in Available content again. WHAT THE HELL IS GOING ON EA. I am SICK AND TIRED OF THIS BS!

[Kepha]

Ginggis Khan wrote...

This starts to really ****** ME OFF! I've fixed this issue by reinstalling this damn service and message went away, now I bought Return to Ostagar, and I get the damn message no matter what on this DLC. All other DLCs are working now. I paid 5$, I've seen it going through download and install this DLC, now after game is restarted I see that "Return to Ostagar" is not accessible and I see it in Available content again. WHAT THE HELL IS GOING ON EA. I am SICK AND TIRED OF THIS BS!

If its just Return to Ostagar, and all your other DLC shows as authorized, try regenerating your profile.dap file, which is where the authorization tokens are stored.  Rename My Documents\\Bioware\\Dragon Age\\Settings\\profile.dap to something else, achievements are also stored in this file, so don't delete it until you're sure everything is working.  It will be regenerated next time you start the game and log in, with the service correctly started.  It will resave all the authorization tokens, and redownload achievements that have been uploaded to the social site.

[Leinara]

Kepha wrote...
Rename My Documents\\\\Bioware\\\\Dragon Age\\\\Settings\\\\profile.dap to something else, achievements are also stored in this file, so don't delete it until you're sure everything is working.  It will be regenerated next time you start the game and log in, with the service correctly started.  It will resave all the authorization tokens, and redownload achievements that have been uploaded to the social site.

This worked for me.  Just ran into the problem today, where my DLC was selected and downloaded, but Warden's Keep said it was "unauthorized" after it was installed.  This fixed the problem.  Thank you!

[Cullyn]

Ginggis Khan wrote...

I just found out on some other forums that problem is becouse if the stopped "Dragon Age: Origins - Content Updater" service. If you go to START - RUN - type 'services.msc', hit enter, and in the services window change the status of this service to Automatic or Manual and start it. MY won't start for some reason. Maybe need to reinstall the game *shrug*. But yeah, If you've used to be able to play and had no problem with DLCs before then this service is most likely stopped if you have problem with DLCs now.

Just to let others know, the above solution worked perfectly for me.
I'm the  "tidy " kinda person and every now and then check the Boot settings for unwanted programs. I found the Dragon Age entry and disabled the Autoboot. That broke the DLC. Restoring the service fixed the DLC right away.

[silentsw0rd1]

Did not work for me I'm afraid still says unauthorised... this is past a joke... Do I have to shout at EA to get the damn thing authorised?

[silentsw0rd1]

Nvm I sorted it out had to install DAUServiceDianostic_beta.exe I don't know where I got it from but I'm happy I didn't have to do anything else... I enjoyed my DLC and now I'm moving on to dragon age 2 Hopefully without any problems EA =p

[Dragoon94]

i purchased downloaded and registaered DAO ultimate edition and it is saying it is not registered. it is showing up fine in DA2 but none of it is working for DAO or awakings.

[RaenImrahl]

Dragoon94 wrote...

i purchased downloaded and registaered DAO ultimate edition and it is saying it is not registered. it is showing up fine in DA2 but none of it is working for DAO or awakings.

Sorry you're having issues.  First, you can check this page... you should see all of the DLC you're authorized to have on it:

http://social.biowar...ntitlements.php


If it's NOT there, you probably entered the registration code for the game itself, but not the second one for the DLC. 

If it is on that page, then one of a couple of things could have happened:

1) You had a previous version of DAO installed at one time on the machine, and you either did not uninstall it first, or when you did, the registry keys didn't clear. The solution is to do a full uninstall, reboot,  and reinstall of the Ultimate Edition.

2) Everything installed correctly but the daupdaterservice.exe background program isn't running.  There are ways to fix this without reinstalling... see this link:

http://social.biowar...8/index/6265850

[Dragoon94]

so if i had a copy of the original i need to uninstall it before i reinstall ultimate?

[RaenImrahl]

Dragoon94 wrote...

so if i had a copy of the original i need to uninstall it before i reinstall ultimate?

Yup. 

RaenImrahl wrote...

Awakening -- Problems with the Ultimate Edition
Here’s
the deal...  sadly, Awakening seems to be the number one issue with
folks using the Ultimate Edition.  Specifically, under many
circumstances, Awakening seems to disappear. This is usually because of a
problem in installation (you’ve installed but already had another copy
of Origins on the machine) or due to some issue with a file or the
registry on your machine. Note: in many cases, uninstalling and
reinstalling UE is the best option.

You have installed Ultimate Edition and you DID NOT have a previous installation of Origins, and Awakening is STILL missing:
http://social.biowar...8/index/6216051

We've
discovered that bad things can happen if you own a previous version of
Dragon Age and install Ultimate Edition without first uninstalling the
original program.  Bad things like not being able to launch Awakening or
authorize DLC.  Fixes are possible:
http://social.biowar...8/index/5755406
http://social.biowar...8/index/5835211

UE Installed but Awakening expansion pack is missing in action:
http://social.biowar...8/index/6020257

Installing UE without installing previous game + mods = headache:
http://social.biowar...8/index/6032278

[Dragoon94]

ive uninstalled both DAO and ultimate and it still says my content is unauthorized after i reinstalled ultimate

[Angrysparrow]

I own copies of Origins and Awakening . Baught loads of extra content through downloads . It has me as logged in yet wont allow me to resume my hard worked for save . EA download manager says no games detected even tho i own quite a few . I mean wtf is going on??