On the emotional side of things (gotta be balanced
) drosophila wrote it out elsewhere very eloquently, their experience and feelings here go for me too (posted with permission):
"Yes, it was probably done as a result of cost analysis. And that does not hurt my feelings any less.
It is also a terrible business decision. Here’s why:
As a player, I didn’t pay for the forums, but they were an essential part of the gaming experience, which I did pay for, including purchasing the game and all DLCs.
I spent many more hours discussing the game on the forums than playing. After my third playthrough or so, there was very little replay value left, apart from experiencing one or two cutscenes again. But I spent close to a year after the final DLC was out analyzing my choices, discussing characters and fan theories, and connecting with other fans on the forum.
Bioware is a brand that focuses on compelling story telling, lore, and unforgettable characters. You cannot fully experience these things all by yourself. A compelling story makes you want to analyze it together with others. An unforgettable character makes you want to discuss their strengths and weaknesses in a group. After the game is done, you want to go online and justify the choices you made and share your OCs with others. These are all the things that are unique or especially important about playing a Bioware game, and by taking the avenue of expression away from fans, Bioware is seriously hurting their brand.
Yes, there are unofficial forums, as well as twitter, tumblr, reddit, and none of those are a good substitute for one centralized, officially maintained forum. The format of twitter, tumblr, and reddit does not allow fans to talk in a large groups, not everyone’s voice is heard equally, and content moves so fast that long, thoughtful discussions are incredibly hard to maintain. Unofficial forums are too many, lack the professional design and layout that makes posting effortless, and are maintained by fans with real lives that might get in the way at any point. From now on they will have to do, but the quality of the experience is greatly diminished.
The fan community is also one of the main ways synergy in sales can occur. I would’ve never played previous DA games, or read the books or the comics, if it weren’t for other fans who introduced me to them and showed me how they are important in understanding the story and Thedas. Without having talked to people, DAI was just a really confusing story with a great ending that I would’ve forgotten eventually.
What happened makes me wonder if I will get as much out of playing Mass Effect Andromeda as I got out of playing Inquisition. Why play if there no one place I can go to talk about characters, the story, and the choices? And the fact that the devs completely disregard how I and many other fans like me play the game, and applaud this decision, because they’d rather be on twitter hurts my feelings. Who are these games for, really?
If this was a result of cost analysis, it was not a good one. Your financial statement might look at bit better at the end of next quarter, but your brand will suffer, and no one accounted for the lost opportunity in the long run from fans who are not getting the same experience anymore."