But you're eliminating one of those avenues of player feedback, scattering these fans around the internet. And yes, there WILL be some, like myself, who won't be offering any feedback because I don't bother with most of that social media stuff. The BSN was a home for me in the DA community, and now I will have none.
Also, it's clear that this forum has existed for the past couple of years with very minimal developer response, yet people still continue to come here and post. The vast majority are fans wanting to discuss these franchises with other fans, regardless of the developer presence. Clearly that discussion was valued and important to these fans, above and beyond whatever input a developer may offer. Many topics aren't even something that needed developer input.
Neither of these things are what they want, though. Keep in mind, like others have said, this isn't "Conal Pierce" who is making this decision. This is "Bioware".
On the first point, Bioware as an entity doesn't have a use for individual feedback. It has thousands, possibly millions of people, who are fans and have an interest in its games. There will never be a way for it to get feedback by reading what all the various individuals have to say. It needs things like consumer metrics and focused marketing input. And when I say things like that, I probably sound like I'm being sarcastic, but I'm trying not to be. It's just that that's how the world works when you have one entity on one side, and millions of them on the other. There's no other way to communicate.
The point that's being made, though, is that that's not the purpose of these forums. The forums no longer serve the purpose of "allow one corporate entity to speak with a large number of individuals and vice versa", so the fans' ability to communicate is basically a non-issue.
This isn't to say that I'm
happy with those points. I've enjoyed the couple years I've spent on these forums and am sad to see them go, too. But looking for "human" answers isn't going to get us anywhere, because we're not dealing with "a human". And again, I don't mean that in a way that's intended to be demeaning to Bioware's staff. But Bioware's staff are not Bioware.