After great consideration, we are closing down the BioWare forums, effective August 26, 2016.
This wasn’t an easy decision.
Really? I'm shocked, sad and disappointed in the decision.
Our players are important to us...
In the past, our forums were the only way we could speak to you directly.
With so many great things so widely available, our developers today find themselves spending more time on other sites, and less time in our own forums. And to our fans and players who came to those boards looking to talk to us, it was a great disservice.
I'm sorry Conal, I don't buy that.
Most forums are for fans to talk to each other...
Sure there can be issues, fans can be harsh, even toxic sometimes, but wouldn't any company want that feedback to be close to them, not remote or even worse, covered up?
In this post, David Gaider discusses the pros and cons of BSN, and why indeed its purpose is for fans to talk to each other:
I'm uncertain what's being asked for, here.
There was a few of us who took part in the forum on our own time -- myself, Allan, John Epler, and maybe a handful of others. If we've stopped doing so, it's for our own individual reasons. Nobody told us to post, and nobody told us to stop.
Even when we did post, it was rarely as a means of explaining what we intended to do and then looking for feedback. I tried that occasionally, but generally even when I intended for my posts to be informational I mostly ended up getting drawn into arguments where I was forced to defend my position. Which you might think was useful, but usually that was not the case, considering it was most often against people with a particular axe to grind or who had a very set agenda regarding the kind of game they wanted to see...which is fine for them to have, but unhelpful when it has no relation to the game I'm actually making. Fans might pretend a project can be everything to all people, but designers do not have that luxury.
Insofar as "acknowledging mistakes" goes, there are always mistakes in every project -- things we think could be done better, or were just flat-out bad ideas, and we know why they happened the way they did far better than anyone. We had our own ideas about them even before the game was shipped. The forum is a great place for getting feedback (on mistakes as well as the things we did right -- we don't only look for the former), but we look for that kind of feedback from multiple places. The discussion regarding what we're going to do about them is going to be an internal one, however, and always has. Eventually that will get communicated out to the fans as things get decided, and maybe some of that will occur here? I'm not sure.
Mostly these forums exist for the fans to talk to each other.
As to whether the forum could also be used for the Community team to communicate with the fans more -- by all means, let them know what you think should happen. I imagine that's information the Community Manager would be interested to hear.
So now the reason to close the forum is because devs not connecting with fans is a disservice?
Regretfully I call BS on that notion.
The decision to invest moderation time in a forum (even via volunteer moderators) is a choice.
It is also making a choice to walk away, and in my view a poor choice.
There are many reasons why a company sponsored forum has great value.
At game launch it provides a place for the interested to congregate.
Even after launch, particularly for the multiplayer communities it allows ongoing contact and communication.
DAIMP had terrific support from Blair, Billy and Luke among others.
The ME3 MP forum was vibrant at launch and is legendary in its tenacious conversations and the 'is anyone still here?' threads.
So how will MEA MP be supported, from Twitter?
It's all too easy to conclude that the reasons for closing BSN include:
- Too difficult
- Too toxic
- Too much about hair and gender politics
- Too much effort
- Too easy an avenue for MEA complaint (worrying)
Gaming companies successfully have forums:
- Bethesda can do it.
- CD Projekt Red can manage.
- Even Ubisoft can cope with the invective that gets thrown at them.
Leaving it to 'the community' is not a good call, it is a weak call, it is an unsupportive call.
This decision may have been taken with the best of intentions to stifle dissent, control disharmony
or simply to park the discussion of the invested and obsessed, somewhere else.
Our players are important to us.
we remain committed to our community
[we] will always be here to listen, share, and support you.
we will continue to seek out opportunities to interact and share in our combined love of games.
I'm sorry Conal, but those words do not align to these deeds, in my view.