"Our developers are spending most of their time on other networks?".... WHY?!?! That's what a sales rep is for. To answer stupid questions and direct people to the official BSN forum for an in-depth answer. This was your forum. This is where people were suppose to come to talk to developers and other fans of your work. This was the place to come and talk about DA and ME. You go to tumblr and twitter to talk about Nicki Minaj's butt. Facebook is the place to go to catch up with grandma. For a fan of Bioware's games, this is where you go...What the hell are you doing on Reddit?!?!
Just when I was beginning to get over my anger about the ME3 ending.. this... 
It's because those employees are selfish and would rather play on Twitter and Facebook than actually do work by engaging with the core of the fan base.
Well... do these devs really want a ton of angry "toxic" fans migrating to their favorite social outlets?
You can tell that a post is going to be negative within the first 150 characters. That's the same amount allowed by Twitter (I assume). So instead of a few large posts to ignore, the devs will likely have thousands of tiny comments they'll have to "suffer" from and block constantly. Like playing whack-a-mole. I wish them luck. The moles that is.