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Just bought game and it doesn't work.


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#1
FinalTroop

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Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    MassEffect2.exe
  Application Version:    1.0.1593.2
  Application Timestamp:    4b2845cd
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7600.16385
  Fault Module Timestamp:    4a5bdb3b
  Exception Code:    c0000005
  Exception Offset:    00022272
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033

That is the error details. When I tried to start the game it starts to load then crashes.

I have windows seven, 3 gb ram, 2.6gh, think my video card is Integrated Intel GMA X4500HD Graphics.  Is there a way to get it to work or am I screwed?

#2
Nezacant

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Integrated Intel Video cards are not supported.

#3
FinalTroop

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So is there no work arounds to fix this problem?

#4
Gorath Alpha

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TormentedPhoenix wrote...

Integrated Intel Video cards are not supported.

The term "integrated card" would be an oxymoron.  A video device cannot be both.  It is either onboard, buried within one of the chipset ASICs, or it is a separate circuit board added to the system after the mainboard is completed. 

It should further be noted that a majority of laptops are equipped with only these low quality devices, and that there is no way to upgrade a laptop made that way into one with a real card in it. 

Gorath
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#5
FinalTroop

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This is on a desk top....

#6
Nezacant

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Gorath Alpha wrote...

TormentedPhoenix wrote...

Integrated Intel Video cards are not supported.

The term "integrated card" would be an oxymoron.  A video device cannot be both.  It is either onboard, buried within one of the chipset ASICs, or it is a separate circuit board added to the system after the mainboard is completed. 

It should further be noted that a majority of laptops are equipped with only these low quality devices, and that there is no way to upgrade a laptop made that way into one with a real card in it. 

Gorath
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OK... "Integrated Graphics Solution" better for you then?  I'm just trying to help man and most people understand the term card.  I think they understood what I meant without needing to be 100% on the terminology.

Modifié par TormentedPhoenix, 28 janvier 2010 - 07:08 .


#7
Nezacant

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FinalTroop wrote...

This is on a desk top....

You would need to upgrade your video card.
What is your PC model Number? 

#8
zacrobmer

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"Integrated" VPU aside, that NTDLL.DLL appears to be a common crash cause.