128 réponses à ce sujet

[BadFormEA]

Obanmark2 wrote...

Anyone think they'll get back to us?

No. Hopefully, though, they've read through all of these and will learn from this.  Maybe any pre-order DLC for Mass Effect 3 will be done like every other game in the world has done it.

Anyone get the VIP DLC for Forza Motorsport 3? Freakin EASY! No linking. No registering. Simply redeem the code in the 360's dash and F*****G POOF! Content redeemed!

Hey EA! You're doing it wrong!<_<

[gyarbrough07]

I've had a similar problem. Linked Terminus Armor to a new EA account while my gamertag was already linked to an older EA account.



EA is very happy to tell me how to redeem content, but that is the only advice I've been able to receive from them.



I'm really glad I didn't shell out any money for the limited edition for more content I cannot use. I'll never buy any special edition games from EA after this incident.

[KyoNanashiUSA]

you'd think that they would addressed this issue by now??

[RagingwuIf2010]

ok i tryed to enter the dr pepper code in but so far it hasnt been on my list of downloads is there like i problem or somthing can anyone help me please

[dreadgemini1979]

I'm Having the SAME problem and EA support wont respond. We ALL have the DLC in Our Cue so why dont they just link it all up or put it on the Marketplace and give us a redeem Code!. This is frustrating. I reserved this game months ago to have this content and now it seems they had no intention of providing it. Having to join the social site is a roundabout waste of time. At least it is when it dosent WORK!

[ChuckWithers]

Wow used the wrong e-mail on my bioware account than my EA account.....wow just wow just want to play my game why wtf yo

[sndsofscnce]

Completely unable to redeem any Dr. Pepper codes. Just takes me to this site with a list of things I've already redeemed. Cool.

[Zearahm]

      i got my blood dragon armor, Zaeed DLC, Crashed Normandy DLC, and i've beaten the game 3times and my Terminus armor still hasnt popped up....... i redeemed my code the 1st night i got the game and i tried multiple times till i finally got through.... some how the file is on my PC and not on my Xbox where it should be. 
     
      i dont get how all my other items would go through except the terminus armor. i was expecting it 2 show up along time ago.. like before i beat it the 1st time. Since i can only use my code once now what? Does anyone know how to get through to bioware directly?

[RagingwuIf2010]

is it me or is the dr pepper site messed up cause i cant get it to even open up the choose reward thing

i want to get that recon hood

[lasteffect]

I just entered my codes in to get the 3 Dr. Pepper Head Items.



It appears on my thing stating its on my account. I turned on my 360 and it was on the Cerberus DLC thing to download, nor was it already put in for me to fit'em on inside the captin's quarters.



Am I suppose to ask EA for tech support on this or will it just pop up within time? I ask because I hear alot of people seem to be having problems with these Dr. Pepper codes.

[detritum]

All this hassle to just get some petty in game content, frankly, EA and Bioware are poor at this. The EA site is claiming my GT is already in use and that I need to sign up with the same email address as this social website, which I have, and I still can't access any of the promotional codes via xbox.



Why, why create such a pointless and time wasting approach to free DLC? Just a code to redeem it on Xbox would have been sensible, but you can't even do that, 1200 points wasted, but I suppose you don't really care about that either.

[AUSSIE MATE 5555]

OOO Friction wrote...

The code I got for the terminus armor, resulted in --> "That code has already been used, and cannot be redeemed again.". I have NOT yet redeemed it since i do no see the item under "registered game promotions". anyone have the same issue? PLEASE HELP.

yes i have had the same problem as you. stupid thing says that it is not recgonized and then says ive already used it. i want a refund....

[massofskillz]

i agree ea is so stupid for using this way of downloading stuff whats wrong with the microsoft marketplace i just gave up and dont care any more but i dont trust ea any more. they offer dlc for preordering it and make it a huge ****ing hassle it pisses me off dont trust any more

[stayce82]

If anyone from EA or Bioware is reading this I have come here to vent about my frustration with this situation. I have bought the collectors edition of Mass Effect 2 and attempted to set up on this site with my EA account. When I entered a username the site informed me that it was already in use and to confirm my ownership I entered my password. This created my bioware account but linked it to a second EA account that I forgot I had and which my Xbox live gamertag is not linked to. As a result I redeemed my code on the wrong account and now cannot access my dlc.



I submitted a request to EA support a week ago regarding this and updated it two days ago and have still had no response. Their support lines are now closed for the weekend as well (this is the only easy time for me to call as I live in Japan and so the time difference results in me having to wait up half the night to use the phone). All I want is for the code to either be transferred to the other account or for the two accounts to be merged together.



Any help here would be greatly appreciated.

[Solus Knight]

Seems like we're all getting screwed with this code redemption thing. Guess that's what happens when you make something more complicated than it needs to be.



Anyways, I've followed ever set of instructions i can find, all my accounts are linked to the same email and my xbl gamertag, i've done everything right, and it says i've redeemed my code, only i don't get the terminus armor/gun, i just get access to the cerberus network. and on top of that i paid for the DLC for the cerberus network, so now i've paid twice for something I should have just gotten from the start.



I'm a slightly pissed... but only slightly.

[BadFormEA]

Like I said before (and what I told EA tech support after they responded to me 8 days later) they just need to use the 360 dash's code redemtion feature like everyone else does. EA is a 5,000 pound gorilla now and is pretty much gonna F**K up anything easy from here on out.



I fixed my problem by creating a new account and new email address. Linked them all to my gamer tag, confirmed everything,THEN I went on that popular online auction site and bought a NEW code for $11. They emailed the new code to me and I went through the redemption process again. It worked. I have my Terminus Gear now and that retarded gun. Truth be told I really don't even like the terminus's buffs.



I've always like Bioware's work, but EA is just F**K**G retarded. They should just stick to stupid sports games.

[BFM JoK3R]

aaaaaaaaaaaaaaa im getting crazy i can enter my gamertag this said that im in already plz fix this

[WellHimself]

Far too complex a process, imo. I finally understand the steps I needed to take in the first place, but I've used the redeem code for my Dragon Age (PC) account, which isn't linked to my ME2 (Xbox) account.



If there's a way around this, I don't really care. Too much effort and time wasted for a small piece of content. Next time, I'll know better and not even attempt it.

[sniah]

I could not find the search function for these forums so I could not look up the issue. After much research online I have been able to redeem my preorder codes for mass effect 2 by linking my gamertag to an ea account and then having a bioware account linked to my ea's account / gamertag. Not only that, I also changed my xbox live e-mail account so that all the links are done on the same e-mail account.



After redeeming the codes successfully on this site, the cerberus network was still closed. Whenever I would try to access it I would need to type in a guardian's e-mail and once I'd type my e-mail it would say that the connection didn't work.



What's going on? Can anyone help me figure this out?



Thanks.

[SynGamer]

I have a GameStop pre-order code but it's for the PC. Is there anyway to use it for the 360? If I redeem the code, can I select what platform I want the content for?

[glampray]

I STILL get the error telling me the servers have timed out. Can ANYONE tell me what to do about this? Better yet, is there an actual customer support number I can call? The only option I get is to send an email to EA, but who knows how long before I just get some stupid automated response system telling me to troubleshoot a bunch of things that aren't wrong.



Really getting tired of this... it's been a week straight and I STILL don't even get the option to enter my login information/Cerberus Network code. Anyone, please help!

[Atlantisup]

Id love to just get this in the xbox market. This running all over the place is too much hype. I still dont have the amor or the big gun.

[CrazyMonkey69]

ok. Why don't you guys just try the live chat support from EA? You get put in a half hour waiting list but its simple when you get there, you just have to give them some details of the Bioware/EA account you redeemed on and your gamertag you want to link it to. It's like msn with someone who's got magical powers (:

Here's the link: http://support.ea.com/chat

simple (:

Modifié par CrazyMonkey69, 10 février 2010 - 05:19 .