29 réponses à ce sujet

[plai]

I"ve been trying since an hour after the midnight sale to get my pre-order content, I entered the code when it this profile was linked to my EA account but my EA account was not linked to my x-box becaue at the time they did not specify that need to be done. So I can't re-enter my code. I went though all the steps before they even had the tutorial on how to do it, sent an email with all the necissary imfomation. Tried for OVER 25 hours to log onto the help chat, which always boots me off at the last minute. Not a single response. Has anyone else had any luck?

[SithWarden]

I used the help chat this morning and only had a 17 minute wait,and after about 5 minutes chatting,all was good.

there chat help is GREAT!

[skidpro]

Oh join the masses, its a right screw up by Bioware and EA if you ask me, we will be reading all about on Kotaku and CVG tomorrow, we want a solution! New codes please which we can use on the dashboard, so simple!

[JEEBUS_UNIT]

You have to be persistent. I sat on the phone for an hour, and the whole time I had two EA chat windows open hoping to get through. It's not the best solution but at the moment it's the only one you have, complain a little and they will throw in free armor/guns too. Be nice about it though...

Modifié par JEEBUS_UNIT, 28 janvier 2010 - 09:28 .

[plai]

skidpro wrote...

Oh join the masses, its a right screw up by Bioware and EA if you ask me, we will be reading all about on Kotaku and CVG tomorrow, we want a solution! New codes please which we can use on the dashboard, so simple!

That's what I was thinking the solution would be, or just let everyone have all the promo codes available on the cerberus network till they figure it out

[plai]

JEEBUS_UNIT wrote...

You have to be persistent. I sat on the phone for an hour, and the whole time I had two EA chat windows open hoping to get through. It's not the best solution but at the moment it's the only one you have, complain a little and they will throw in free armor/guns too. Be nice about it though...

Thanks for the hope and the advice, I tried log 2 times this morning,  where did you find the number?

[I Vigil I]

I recommend calling 1-650-628-1001 for an agent that will fix everything for you. Thats what i did and now everything is fixed and working fine. I will warn you though its about a 30 minute to and hour long wait on hold or more. I waited for 2 hours.

[Stiler]

The live achat hasn't worked for me, I wait for 30+ minutesa nd when it's my turn? "This chat has been cancelled."

[Tasker]

How do you get access to the EA chat?



I'm from the UK and can't find anything that looks like it even when I switch to the US site.

[plai]

I Vigil I wrote...

I recommend calling 1-650-628-1001 for an agent that will fix everything for you. Thats what i did and now everything is fixed and working fine. I will warn you though its about a 30 minute to and hour long wait on hold or more. I waited for 2 hours.

thankyou so much

[Sira1]

It's a piece of armour folks (and I'll wager you'll find something better in the game - just as in Dragon Age)! Lets get some perspective. Start the game, start enjoying it, let Bioware fix things and get the armour later on. Honestly it's not going to make much difference.

[plai]

Orkboy wrote...

How do you get access to the EA chat?

I'm from the UK and can't find anything that looks like it even when I switch to the US site.

goto the contact us, then the emal tab and a chat option will appear after you fill out the catagories

[fastidiou5]

Sira1 wrote...

It's a piece of armour folks (and I'll wager you'll find something better in the game - just as in Dragon Age)! Lets get some perspective. Start the game, start enjoying it, let Bioware fix things and get the armour later on. Honestly it's not going to make much difference.

The problem for me is that I can't access the Cerberus network so I have no access to the current DLC (or any in the future) right now. Would be nice to enjoy the free DLC they have up there.

Put an question through the EA support but they haven't responded yet. Might give the chat option a try if I don't hear anything in a day or so.

[seig das black]

been trying for since the midnight release still dont have the damn thing working the right way codes and import just simply dont work thxs EA

[I Vigil I]

plai wrote...

I Vigil I wrote...

I recommend calling 1-650-628-1001 for an agent that will fix everything for you. Thats what i did and now everything is fixed and working fine. I will warn you though its about a 30 minute to and hour long wait on hold or more. I waited for 2 hours.

thankyou so much

no problem

[JEEBUS_UNIT]

[quote]fastidiou5 wrote...

[quote]Sira1 wrote...
Problem for me is that I can't access the Cerberus network so I have no access to the current DLC (or any in the future) right now. Would be nice to enjoy the free DLC they have up there.
[/quote]

I had the same issue.  Call their number and wait on hold, it's the only way to fix it if you redeemed your cerberus code online (your gamertag is probably linked to an old EA account that you didn't even know you had).

[plai]

Orkboy wrote...

How do you get access to the EA chat?

I'm from the UK and can't find anything that looks like it even when I switch to the US site.

Here's the direct link:

support.ea.com/chat

[BULLSEYE SALLY]

plai wrote...

I"ve been trying since an hour after the midnight sale to get my pre-order content, I entered the code when it this profile was linked to my EA account but my EA account was not linked to my x-box becaue at the time they did not specify that need to be done. So I can't re-enter my code. I went though all the steps before they even had the tutorial on how to do it, sent an email with all the necissary imfomation. Tried for OVER 25 hours to log onto the help chat, which always boots me off at the last minute. Not a single response. Has anyone else had any luck?

I'm having the same problems with the help chat I get down to 3 secs and it cuts me off.  I've tried everything to fix my accounts myself and I can't.  So thank you ea for screwing up my Mass Effect 2 purchase you're an awesome company!<_<

[plai]

Yep Phones the way to go, dem guys is awesome,



So once again thanks to Vigil,

EA phone: 1-650-628-1001

[Ramirez_SW]

Don't bother with the Questions email thing on the Support page. Mines been up for a significant amount of time now (48 hours I think) and it's still not been answered/addressed/anything.



I may try the phone or chat again tonight ... it's frustrating to wait on hold for 45 minutes and then have something pull me away so I can't wait any longer. Or to have four chat windows open only to have them all wait until you've sat there 30 minutes before deciding to tell you no one is available.



I think EA screwed up with the Cerberus network thing by having it auto-detect/auto-link your accounts. I wouldn't be in this mess if it hadn't, though it is in part because I wasn't being observant. God forbid a game be plug and play...

[Figglesworth]

Nope...Don't have the time or inclination to sit on the phone waiting for a rep to answer. Maybe next week sometime I'll try it again.

[SpliTTMark]

SithWarden wrote...

I used the help chat this morning and only had a 17 minute wait,and after about 5 minutes chatting,all was good.
there chat help is GREAT!

no agents to help.  TWICE

[AggressiveBear]

I sent an e-mail to an admin to link my gamertag that is on another profile I used about 2-3 years ago (can't remember e-mail or password I used) I got a response that it is linked to my other e-mail and that I need to verify this, I sent a response with 2 e-mails that I possibly used and I'm still waiting on a response back. I really hope this gets sorted out.

[Ukral]

yes, called them today and they linked my accounts, i got everything now

[12daws]

nope still trying.