10 réponses à ce sujet

[Misery In Death]

Hello everyone. I'm having a problem. This is all quoted from the Steam
forums, as mine is a Steam download. No one has came up with a fix yet
that works for me, so now I'm here. I hope this helps with the steps
I've taken to troubleshoot this. =/

[quote=miseryindeath;13221450]Okay,
well, I'm basically having almost
the same problem, or possibly the
same exact problem. I can get the
Launcher for ME2 to open, I can
go to the config, etc. When I try to
launch the actual game, it ACTS
like it's loading, but does nothing.
Everything freezes except the
mouse. It has the "loading" pointer
(hourglass) and I can move the
mouse around, but I can't click anything.
I've left it for well over
30 minutes and nothing happened. I've tried
CTRL+ALT+DEL to try and
get the Task Manager but it never works. The
only thing I can do is
much the RESET button. I've tried everything
suggested here and
then some (I know I deleted/redownloaded, but after
that, I forget
what else I did) and it's still not working...



Here's my
PC Specs (using DXDiag), followed by a description from the
Event
Log, which PhoR suggested:



Specs:

Time
of this report: 1/27/2010, 13:34:54

Machine name: NAME

Operating
System: Windows XP Professional (5.1, Build 2600) Service Pack
3
(2600.xpsp_sp3_gdr.090804-1435)

Language: English (Regional
Setting: English)

System Manufacturer: System manufacturer

System
Model: System Product Name

BIOS: Phoenix - AwardBIOS v6.00PG

Processor:
AMD Athlon™ 64 X2 Dual Core Processor 6000+, MMX, 3DNow
(2
CPUs), ~3.2GHz

Memory: 2046MB RAM

Page File: 513MB used,
4448MB available

Windows Dir: C:\\\\\\\\WINDOWS

DirectX
Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not
found

DxDiag Version: 5.03.2600.5512 32bit Unicode



(Using
the game config utility):

Processor: AMD Athlon™ 64
X2 Dual Core Processor 6000+

Clock Speed: 3204 MHz

Physical
Memory: 1.99 GB

Display Adapter: NVIDIA GeForce 8800 GTX

VRAM:
768 MB

Driver Version: 195.62

Sound Adapter: SB X-Fi
Audio [9C00]

Driver Version: 6.0.1.1283

Operating System:
Microsoft Windows XP Professional SP3

DirectX Version: DirectX
9.0c (Mar2009) or later



Event Log:

Faulting
application masseffect2.exe, version 1.0.1593.2, faulting
module
masseffect2.exe, version 1.0.1593.2, fault address 0x005cf56f.



For
more information, see Help and Support Center at http://go.microsoft....link/events.asp.





Any
help from anyone is appreciated. I'd love to play, and getting quite

frustrated...[/quote]



[quote=MagicPants;13221589]My
problem is different because I can still
use my computer(open the
task manager, etc), but I won't be surprised if
it's they have the
same cause.



I'm loading me2 onto my work machine right
now gonna see if that
works(my work is cool with that). I did notice
a suspicious stuck task
in the task manager called something like
graphicsoverlay that was from
steam. It hung around after I killed
the game and exited steam. Maybe
steam is doing something funky with
the overlay in Bioware games? maybe
running ads or
something?[/quote]



[quote=miseryindeath;13221691]Okay,
well, I started up Task Manager to
see about the "graphicsoverlay"
you mentioned, MagicPants. Either the
screen froze before it came
up, or it never came up at all. I'm not
sure. What happened for me
was the game apparently was attempting to
load. The CPU Percentage
and RAM Usage kept going around a little bit.
When the screen froze,
it was stuck at 76% CPU Usage and 242940 RAM
Usage. The funny/weird
thing was, I could still hear people signing on
and off on my
messenger program but everything was froze. I'm not 100%
sure what
to make of this situation...



Edit: Sorry for the
double post. =/[/quote]



[quote=MagicPants;13222495]Well I
tried it at work on a winxp 32 bit
machine and it works, so I don't
think my account it hosed. Odd that
it's all Bioware games. Anyway
the task that sticks in win7 64bit is
called
"GameOverlayUI.exe"[/quote]



[quote=miseryindeath;13222533]Weird.
I'm on WinXP and it won't work for
me. Any idea what SP that
machine is using?[/quote]



[quote=MagicPants;13222620]Service
pack 3. Anyone know if Bioware uses
additional DRM? You have any
other bioware-steam games miseryindeath? Do
they work?[/quote]



[quote=miseryindeath;13222634]I
have Jade Empire: Special Edition on
Steam. I haven't tried it
lately. Let me give it a shot and I'll edit
this with results.



Edit
as mentioned: Well, semi-surprising results. Jade Empire did almost

the same exact thing. The window came up asking if I wanted to launch
the
game or the config, I hit game. It started to start up, but in a
different
move, my mouse got locked into a box in the upper right corner
of
the screen then things proceeded the same as they have before. After

a while, nothing was clickable but I could still move the mouse (only
in
that box). Ended up restarting the entire computer.



Edit
again: Here's my results from the Event Log when launching Jade
Empre;
pretty much same as ME2.



Faulting application
jadeempire.exe, version 1.0.0.0, faulting module
jadeempire.exe,
version 1.0.0.0, fault address 0x00193850.



For more
information, see Help and Support Center at http://go.microsoft....link/events.asp.[/quote]



[quote=PhoR;13222976]What
is the EventID associated with that "faulting
application" error in
the event log?[/quote]



[quote=miseryindeath;13223126]Event
ID: 1000[/quote]



[quote=PhoR;13223566]Damn. That's one
of the most generic errors you
can get. Doesn't tell us much. [/quote]



[quote=miseryindeath;13223602]Well, that
just sucks. I'd like to at
least get in-game and see what all the
fuss is about. Like I said in my
very first post, I've tried almost
everything I can think of, plus
everything I can find on these here
forums and nothing has worked. [/quote]



[quote=PhoR;13223715]start > run >
regedit

navigate to

HKEY_LOCAL_MACHINE/SOFTWARE/Wow632Node/Valve/Steam/Apps/24980



Do
you have two keys called DXSetup and VCERedist? Both should be value

1[/quote]



[quote=miseryindeath;13223827]Well, I have
both keys but there was a
slight variation. It went from SOFTWARE to
VALVE, skipping the
Wow632Node portion. Is that a problem?



Btw,
both values are set to 1.[/quote]



[quote=PhoR;13224047]Ya,
that should be fine, the path I linked is for
Win7x64 and I forgot
you're running WinXP.



Hrm.



Have you tried
running the latest DirectX 9.0c installer manually to
make sure it's
not something in the DXapi that's causing it to lock up?

http://www.microsoft...&displaylang=en[/quote]



[quote=miseryindeath;13224195]Not
yet. I'll give it a shot right now and
post back with results.



Edit:
That link said I have an equivalent or newer version of DirectX,
so
that was a no go. =([/quote]



[quote=miseryindeath;13232195]Well,
I gave up and deleted/uninstalled it
using RevoUninstaller. It
deleted all the registry entries as well.
Time to redownload and see
how well this goes. Will post back tomorrow,
hopefully with "third
time's a charm..."[/quote]



[quote=miseryindeath;13248669]No
luck on my end either. Just retried it.
Same exact thing. Same
thing in Event Log.



Faulting application masseffect2.exe,
version 1.0.1593.2, faulting
module masseffect2.exe, version
1.0.1593.2, fault address 0x005cf56f.



For more
information, see Help and Support Center at http://go.microsoft....link/events.asp.[/quote]



Sorry
for the random quote stuff. I just got all the quotes together from the
other forum and copied/pasted.

[Misery In Death]

Can someone answer with something helpful, or does no one give a ****? Yes, I'm a bit irate. I paid $60 for a game I haven't been able to play since it launched. I mean really, wtf?

[roku]

well i dont know if this will help, but it usually helps me when i have problems with games. at the very least it might help narrow down possible causes.



get a free utility called killprocess.



set it for "clean xp" then run it. it will basically kill everything running that you dont need. kind of like a new install of xp.



then try the game again. if it still doesnt work then the conflict is somewhere in your hardware...or whatever is left running (which wont be much).



i know thats nut much...but it may help.



i would also suggest another free utility called super f4.



that helps you get out of programs that are unresponsive and you cant move your mouse or click things. it may help prevent reboots and such.



good luck

[Arllum]

Have the same problem but got a complete new installed Windows 7 with steam.

and Dragon Age got the same problem as Mass Effect 2 ...

so i cant play 2 games and i payd for both games 60€ each...

i want that fixed till monday or i want my money back couse this is

sheer fraud.

[Arllum]

Have the same problem with a complete new instaled Windows 7 with steam.
And Dragon Age has the same problem as Mass Effect 2...
So i payd for 2 games 60€ each and i cant play them ...
I want that fixed till monday or i want my money back couse this is
sheer fraud.
At least test your games is they start befor you release them.

ps. sry for double post.

Modifié par Arllum, 29 janvier 2010 - 05:40 .

[Nezacant]

Misery In Death wrote...

Can someone answer with something helpful, or does no one give a ****? Yes, I'm a bit irate. I paid $60 for a game I haven't been able to play since it launched. I mean really, wtf?

Your post is hard on the eyes. 

I see your CPU is over clocked.  Set your clocks to default and see if it starts.  Same with your video card if you've over clocked that as well.

[ColJones]

You could try this... it allowed me to let the game run all day although it still crashes at main menu if I leave it. If you use Nvidia then go to the control panel and go to manage 3d settings. Find ME2.exe and add that to the list. Then after doing this force V-Sync ON as well as single display performance mode under multi-display setting. Secondly after starting me2 open the task manager and set me2.exe to the highest priority possible.Also remove your ME1 saves from the ME2 file after you have imported a character. For me comodo antivirus caused the game to crash at start up as well although I'm not sure if other AV programs might do this.

[zacrobmer]

At the OP, disable any virus scanner before running ME2. Go the option and "verify the cache" and defrag the game folder. You may have a corrupt install.



Also update your DX Diag from the windows website, when you install the nVidia driver did you use a driver cleaner before installing? Make sure you have nothing else running in the back ground.



@ Arllum, did you install Steam with the "Run as administrator" command? Do any other games work with your current Steam install? Like above check you cache in the Steam game options.

[Nezacant]

Arllum wrote...

Have the same problem but got a complete new installed Windows 7 with steam.
and Dragon Age got the same problem as Mass Effect 2 ...
so i cant play 2 games and i payd for both games 60€ each...
i want that fixed till monday or i want my money back couse this is
sheer fraud.

Post your system specs.

[Nezacant]

Misery In Death wrote...

Can someone answer with something helpful, or does no one give a ****? Yes, I'm a bit irate. I paid $60 for a game I haven't been able to play since it launched. I mean really, wtf?

Also if you haven't already:

You should be using the AMD Dual-Core Optimizer if you are running a dual core AMD in windows XP.

[Misery In Death]

Well, I got this figured out, but I'm no longer running XP. I installed Windows 7 nVidia Edition 2010 x64, installed Steam, installed game. Game runs perfect. Ugh. What a hassle....